Ashraf Ghobrial

Ken Ganley Kia of New Port Richey responded

We’re truly sorry to hear about your recent experience. It’s never our intention for any customer to feel misled or frustrated, and we regret that your visit ended in disappointment. We understand how frustrating it must have been to drive a long distance, especially after being in contact throughou t the day, only to find the vehicle no longer available. While our pre-owned inventory moves quickly, we recognize that we could have communicated more clearly about the vehicle’s status. To clarify, our policy is that all vehicles are sold on a first-come, first-served basis. Deposits are typically not accepted on pre-owned vehicles unless a deal is fully finalized. From our understanding, negotiations were expected to take place in person upon your arrival, which may have contributed to the misunderstanding. We sincerely apologize for the inconvenience and miscommunication. Your feedback is important and will be used to help us improve moving forward. Katharine Stahl

Ken Ganley Kia of New Port Richey responded

Hello, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

Ken Ganley Kia of New Port Richey responded

Thank you for the great feedback! We’re glad to hear that Ayhan Subasi and the entire team made your experience a positive one. It’s always our goal to provide friendly, knowledgeable service, and we’re happy to know we hit the mark. Let us know if you need anything else—we’re always here to help! Katharine Stahl

Ken Ganley Kia of New Port Richey responded

Thank you for the great review! We're thrilled to hear that your experience with Ash and our team made the 45-minute drive from Tampa worthwhile. We truly appreciate your kind words and look forward to welcoming you back anytime. Enjoy your new vehicle! Katharine Stahl

Ken Ganley Kia of New Port Richey responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

Ken Ganley Kia of New Port Richey responded

Hello, we're happy you found our staff to be so helpful during your experience here at Ken Ganley Kia New Port Richey. Feel free to reach out to us if you need anything. Have a wonderful day.