Ashlyn Peters

theft and fraud, they add problems to your car so can return and spend more money. Complaint Regarding Unsatisfactory Service and Alleged Fraud at Ourisman Dealership I visited the Ourisman dealership return and spend more money. Complaint Regarding Unsatisfactory Service and Alleged Fraud at Ourisman Dealership I visited the Ourisman dealership to repair my Jeep, specifically to address dashboard issues. They charged $240 for diagnostics, which is a recurring charge despite different problems. My car has been experiencing issues due to battery problems, requiring frequent jump starts. The dealership informed me that my car has two batteries and diagnosed that one battery costs $575 while they could not find information on the other battery. I informed the manager, who instructed Eric to proceed to the cashier where the price of the second battery was indicated as $375. I agreed that they could diagnose my car before continuing with any service to identify which battery needed changing. Despite instructing them to focus on the oil change and seat belt recall, they charged me $240 for diagnostics. They initially claimed my car had two batteries and diagnosed one as faulty. However, upon inspection, I found only one battery, leading to confusion. The manager said the charge was for checking components, but my dashboard issue was not addressed or noted in the paperwork. I would like to know why the dashboard issue was not included in the diagnostic, considering there is an electrical problem with it. I was told I would need to pay another $240 for that diagnostic, which is unacceptable. The reason I drove away was that the manager told me the $240 was used to check other things in my car, but my dashboard issue was still not listed. I was refunded $209 today, but the money has yet to arrive in my account. The diagnostic fee was $240, but I have not received the refund. Why hasn't my warranty been applied, and why am I being charged extra? Although I bought the new car from your dealership, it has not been treated as such. I have spent over $1000 on maintenance without the warranty. More

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Integrity and respect doesn’t exist here at this dealership . In all my years of doing major business have I ever encountered this type of business dealership . In all my years of doing major business have I ever encountered this type of business More

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I recently viste the service Department, and my experience was excellent. The team was professional and efficient from start to finish. They took the time to understand my concerns and kept me upda experience was excellent. The team was professional and efficient from start to finish. They took the time to understand my concerns and kept me updated throughout the process. The wait room was comfortable and clean which make experince nicer. I highly recommend the service Department at ourisman baltimore for anyone looking for reliable professional care for thier vehicle. More

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I was very pleased with the work done to my keep. Called me and kept me informed throughout the day as they were working to fix problem Called me and kept me informed throughout the day as they were working to fix problem More

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She’s a very humble person, she helps me find the right vehicle for me. If you are someone who’s not sure what you want. Feel free to concern with her. Thank you Ms. Kathy, you’re the best! vehicle for me. If you are someone who’s not sure what you want. Feel free to concern with her. Thank you Ms. Kathy, you’re the best! More

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Mrs. Kathy was very friendly and professional. She made this process easy and really went to bat for me to put me in the vehicle that I desired. Ashlyn was very helpful and entrousive in sealing my deal. T this process easy and really went to bat for me to put me in the vehicle that I desired. Ashlyn was very helpful and entrousive in sealing my deal. The atmosphere was welcoming. The hospitality was great! More

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Great service I was in and out with my vehicle . Never had an issue 10/10 Never had an issue 10/10 More

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Had a great experience with Kathy. She reached out to us as we were existing customers and decided to upgrade our truck. Although we were two hours from the dealership she worked throu She reached out to us as we were existing customers and decided to upgrade our truck. Although we were two hours from the dealership she worked through phone, text and email to get the deal and financing worked out. Ashlyn was very helpful assuring this was an easy experience for my wife and I. Will definitely make the long trip back for our next car. Great job everyone!! More

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I just drove home in a brand new 2024 Jeep Wrangler Hybrid from Ourisman Chrysler Dodge Jeep Ram of Baltimore! I received outstanding service during my purchase. Kathy McKinney, my salesperson, and Uma Hybrid from Ourisman Chrysler Dodge Jeep Ram of Baltimore! I received outstanding service during my purchase. Kathy McKinney, my salesperson, and Umar Naeen, the manager, clearly made a positive impact. They were both amazing to work with throughout the whole transaction. Even the financing with Maria was a breeze, once Ashlyn helped me figure out how to unfreeze my credit report. She was a lifesaver! The Director of Service, Michael Resnick was kind and helpful through the whole process. The General Manager Ermias, sure makes buying cars a positive experience for customers at this dealership. The Jeep Wrangler is an iconic vehicle, and I just fulfilled a lifelong dream by getting one. Whether I will be hitting the trails or cruising around town, the Wrangler’s rugged charm and off-road capabilities are sure to bring me joy. I would like to thank to you everyone at Ourisman CDJR of Baltimore for your outstanding commitment to quality, service and professionalism. AND for helping me make my dream of owning a Jeep Wrangler a reality. More

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Buying experience with Kathy McKinney and Ashley Peters was sensational. Total Grade A Professionalism and Customer Oriented Attitudes. Thank Them for getting me in as a new member of the Jeep Family was sensational. Total Grade A Professionalism and Customer Oriented Attitudes. Thank Them for getting me in as a new member of the Jeep Family More

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