Ashley Weiss | Page 12

Professional, quick and easy dealership to work with! I cannot say enough positive things about Ray CDJR. They were so helpful and got me the exact Jeep I’ve been looking for and a better deal than I was I cannot say enough positive things about Ray CDJR. They were so helpful and got me the exact Jeep I’ve been looking for and a better deal than I was even expecting. I highly recommend them to anyone looking for a car. Professional staff and their building was very clean. More

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Ray’sIt’s a shame that those who gave good Ray’s It’s a shame that those who gave good recommendations did not get to see what happens behind the fake front that Ray’s displays. I came from se Ray’s It’s a shame that those who gave good recommendations did not get to see what happens behind the fake front that Ray’s displays. I came from several states away because Ray’s had “the car” I wanted. Prior to coming to Fox Lake I was assured over the phone by Francisco Aguirre that all the extras I had on my truck would give a higher trade-in value. I felt somewhat weary but he assured me! So I start the drive and arrive at Ray’s at 7:45pm. I first stopped at the Ford dealership just south of Ray’s to get a trade-in value, which the Manager said $24,000 for my truck. KBB has my truck valued at $25,000 without all the extras I have in it, which is worth $3,000 more. As soon as I got to Ray’s they wanted to start the paperwork immediately and I had not even driven the car yet. I told them I do not want to drive the car because I was so tired from driving all day, 750 miles! Then Joe, the sales manager, proceeded to tell me their offer for the trade, $20,000! I told him that was ridiculous and he’s not being fair. I told him just down the street I was offered $24,000. He said go down there and get a car, knowing damn well he had me because I drove all the way up for a particular car. He then decided he’d give me $20,500. I was very close to leaving because Francisco led me to think they would be fair and “Joe” was unfair and very rude. I brought extra rims and tires for my truck and asked them if I could store them in there garage while I got a hotel room ($125) and that I’d be back in the morning to drive the car and make a decision. I show up at opening and decide to buy the car and get the windows tinted. They said they’d have me out the door by 11am. During the time I waited I heard Joe in the background say derogatory statements about me on several occasions. I waited all day in the dealership and my car came back at closing and the car had not been detailed yet. A salesman had to take me to the hotel for another night ($125). I called them at opening to come pick me up and they came a hour and half later. I wait at the dealership another 3 hours and I finally left. I received a survey via email and gave them poor reviews and my salesman asked if I’d retake it because “all” the questions reflect on him, 100%. I asked to speak to Ray to see if this was true and Ray eventually got back to me and said it is 100% true. So I retook the survey and added some good ratings. Then I called FCA, the mother company to Dodge and ask them if I was lied to, and they said yes. Ray boldfaced lies to me! Shame on you Ray and your sales manager!!! Greedy little liars!!! Because of the troubles I went through Ray’s gave me $125 in BP gas cards, which there are no BP stations where I live. $125??? I had to get another hotel room on my way back home because I spent so long waiting for the car. How much profit was made from this trade and sale??? You completely hosed me Ray and you’re sitting there with a huge evil smirk. It is unfortunate that Connor, my salesman who was a very nice young man, works for you because he deserves to work at a much more reputable establishment and I hope he realizes he needs to move on. I’m a supervisor in my field, and I would have fired Joe and Francisco on the spot. If I was above Ray, he’d be fired with disciplinary action. More

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Great Dealership Ashley was great to deal with. Process was simple and pretty quick. Would consider Ray again if in the market for another car down the road. Ashley was great to deal with. Process was simple and pretty quick. Would consider Ray again if in the market for another car down the road. More

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Quick and smooth Buying a brand new car the expectation is that there is no problem but issue with usb outlet. Just hope for quick fix soon as possible. Buying a brand new car the expectation is that there is no problem but issue with usb outlet. Just hope for quick fix soon as possible. More

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Staff very friendly and attentive. My experience with Ray's so far as a has been very pleasant. Staff is warm and welcoming and very helpful. Loving the Jeep so far. Hopen it remains pr My experience with Ray's so far as a has been very pleasant. Staff is warm and welcoming and very helpful. Loving the Jeep so far. Hopen it remains promlem free for a long time. More

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Fantastic I bought 2 new vehicles a charger and a ram 1500 had a great experience sales and management were both very helpful and knowledgeable I will definitel I bought 2 new vehicles a charger and a ram 1500 had a great experience sales and management were both very helpful and knowledgeable I will definitely recommend and return to this dealer thanks for a great deal More

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Very good My experience with sales was very good. The truck has a damaged fender flare that the dealership has agreed to pay to be replaced. So over all I'm hap My experience with sales was very good. The truck has a damaged fender flare that the dealership has agreed to pay to be replaced. So over all I'm happy with my experience at Ray. More

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