

Ashley Magnuson
Service Advisor
Southern Hyundai Chesapeake
3416 Western Branch Blvd
Chesapeake, VA 23321
24 Reviews
Write a Review24 Reviews of Ashley Magnuson
April 19, 2025
They can never seem to answer the phone. Getting them to try to process a repair claim through my warranty is like pulling teeth and the last time it took three trips in person to the dealer Getting them to try to process a repair claim through my warranty is like pulling teeth and the last time it took three trips in person to the dealership to get my repair covered. Finally unable to complete my repairing the timeline we had discussed resulting in me, not having a vehicle for an entire weekend. More
Other Employees Tagged: Rene Polanco, Caitlyn Tait, Sean Pierce
April 17, 2025
Ashley was awesome! Great customer service! I would recommend Southern Hyundai again and again. Excellent! Great customer service! I would recommend Southern Hyundai again and again. Excellent! More
Other Employees Tagged: Floyd Pilley, Rene Polanco
April 16, 2025
They cared for my vehicle as if it were there own. I look forward to doing business with them in the future. I look forward to doing business with them in the future. More
Other Employees Tagged: Jimmy Stancil, Floyd Pilley, John Bennett, Rene Polanco, Caitlyn Tait, Sean Pierce, Dan Lichtman, Nick Wilson
March 26, 2025
The waiting area was clean and well stocked. The technicians were friendly and helpful. The work was preformed quickly and I was back out on the road in no time. I enjoy the free oil changes and The technicians were friendly and helpful. The work was preformed quickly and I was back out on the road in no time. I enjoy the free oil changes and safety inspections because I use the service shop at the dealer where I purchased the car. More
Other Employees Tagged: Floyd Pilley, Rene Polanco, Caitlyn Tait, Sean Pierce
March 22, 2025
Good customer service and fast responding I bay my car they did great job thank you !! they did great job thank you !! More
Other Employees Tagged: Floyd Pilley, Rene Polanco, Caitlyn Tait, Sean Pierce , All
March 16, 2025
Everyone I spoke and worked with was very pleasant and helpful last Thursday. Our car was purchased from this dealership in July 2023. Therefore I have dealt with servicing my vehicle several times. This helpful last Thursday. Our car was purchased from this dealership in July 2023. Therefore I have dealt with servicing my vehicle several times. This group of staff in the service department that worked with me on Thursday was a big improvement compared to the group I dealt with previously before last week's visit. Everyone was courteous, friendly and prompt. I used to dread having to go to this dealership because the interactions with the staff had not been pleasant. But now It seems to be better organized and the people working there care about giving the best service possible. More
Other Employees Tagged: Floyd Pilley, Rene Polanco, Caitlyn Tait, Sean Pierce
March 16, 2025
My repairs were not dealt with promptly, I was not informed of progress on parts or repairs, and I was not charged for a part that wasn't replaced anyway. Email to the service manager has not receive informed of progress on parts or repairs, and I was not charged for a part that wasn't replaced anyway. Email to the service manager has not received a response either. When I asked for trade in value, the value offered was way below the lowest it should have been. I had dealt with the previous owners for about 20 years, and since Southern bought them, this has been my worst experience. More
Other Employees Tagged: Floyd Pilley, Caitlyn Tait, Sean Pierce , Robert Bracken
March 14, 2025
This dealership offers a clean, modern facility with a courteous, professional staff focused on providing high quality service. courteous, professional staff focused on providing high quality service. More
Other Employees Tagged: Floyd Pilley
March 14, 2025
Ashley was great through the entire process concerning my repair and keeping me updated. Thank you for great service experience all around repair and keeping me updated. Thank you for great service experience all around More
Other Employees Tagged: Caitlyn Tait