Ashley Lackard

Service was fast, professional, and friendly. Ashley was great and nice to work with and the cookies were delicious! Ashley was great and nice to work with and the cookies were delicious! More

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They are so helpful! And they are very accommodating in how that provided me with a loaner car while my car was being worked on. And they are very accommodating in how that provided me with a loaner car while my car was being worked on. More

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Nick did a good job explaining the work to be performed and timing work out well and timing work out well More

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I’ve been a fan of this dealership for yours and every time I go for a new car or for service I’m reminded why I keep coming back. Fabulous team on the sales and on the service side Thoughtful, kind, an time I go for a new car or for service I’m reminded why I keep coming back. Fabulous team on the sales and on the service side Thoughtful, kind, and caring. I’m grateful to have found them and look forward to continue working with them for a long time. More

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Did a good job servicing my vehicle at this time - with nothing left to be dealt with later on. nothing left to be dealt with later on. More

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Always appreciate the courteous and professional interactions with Burlington Subaru staff. I highly recommend this location for your Subaru needs. interactions with Burlington Subaru staff. I highly recommend this location for your Subaru needs. More

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Horrible dealership and service. Would not recommend ever! They overcharged for the o2 sensor that a different dealership shipped to me for 1/3 the price. I ended up paying $180 to f Would not recommend ever! They overcharged for the o2 sensor that a different dealership shipped to me for 1/3 the price. I ended up paying $180 to for them to look at the car and say I needed to change the o2 sensor. More

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Best Purchase Experience Ever. My husband went out to the dealership to test drive a vehicle. While he was out on the drive Anthony, Crystal and the whole Subaru Team made it possib My husband went out to the dealership to test drive a vehicle. While he was out on the drive Anthony, Crystal and the whole Subaru Team made it possible for me to surprise my husband by paying for the vehicle over the phone from home with my kids. Even the post purchase experience has been great. Solid communication, fabulous customer service and incredibly knowledgeable. More

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SO rude Called to try and ask a quick question about getting my window fixed. The woman told me that she can't help me if she isn't looking at the vehicle (wh Called to try and ask a quick question about getting my window fixed. The woman told me that she can't help me if she isn't looking at the vehicle (when I was trying to ask what I thought was a simple question). When I tried to explain what the issue was she kept cutting me off and wouldn't let me finish a sentence. She then told me that she suggest I read the owner's manual and try to find a fix before calling them again. Definitely will NOT be going here for any more service (or vehicle purchase) moving forward. More

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Great staff and service The staff at this Subaru is the best! In particular, Sheryl has helped us out a few times in the past with her knowledge and ability to quickly resolv The staff at this Subaru is the best! In particular, Sheryl has helped us out a few times in the past with her knowledge and ability to quickly resolve a problem. I brought our Impreza in a few months ago on a Sat PM during a snow storm because the driver's side wiper arm was not working. Thinking I'd have to leave it there for a few days until a service appointment opened up, she grabbed her tools from behind the counter (what customer service person has a toolbox behind the counter?!), showed me how to access the bolt, and had the wiper working in 2 minutes. Prior to that, during the summer, I was commenting that our Forester required oil being added between oil changes, which had me concerned that if the oil light went on I could damage the engine if I wasn't able to top it up immediately. She gave me a complete explanation of how much oil is left when the sensor is triggered and how much I would need to add, which was spot on. I really appreciated the reassurances. Moved to VT 2 years ago, and prices are competitive in comparison to previous locations. Sometimes it takes a while to get a non-urgent service appointment, but that's a good indication of popularity/satisfaction. More

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