Ashley Jackson

5 minutes ago New Today was one of the most humiliating and hurtful days of my life. I arrived with my daughters to this dealership excited with my children to purchase a car. Two daughters with me saw tha and hurtful days of my life. I arrived with my daughters to this dealership excited with my children to purchase a car. Two daughters with me saw that I was turned away by this dealership because of this fine print on their website that indicated I had to be living within a close proximity to their dealership in order to be “eligible for their advertised sales price”. After driving 2 hours to their dealership and exchanging emails with their AI agent “Chrissy” and Internet Manager, no one forewarned me of any potential restrictions of pricing due to residency or proximity to their dealership. I don’t know how this is even legal and ethical if a qualified and interested buyer was misinformed by the way it was written on their site. I encourage all buyers to recognize this policy as well as a forced add-on of “lo-jack” on every purchase. All was not bad though because the Manager on site for today was exceptionally helpful and explained the rationale and willing to compensate for the lost time and travel. Never did ever feel disappointed and let down by a car buying experience to have a 4,500 plus up from the advertised discounted purchase price because I wasn’t from the “area” made me feel ashamed and really bothered. I hope a legal review is forthcoming of their policies and actions. Equity and equality should be the fairest practice for all buyers based on a advertised price not a small segregated group of individuals that belong to a certain geographical area and proximity to the dealership. More

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The service from this dealership is great. The representatives assist me with car care and car knowledge. My relationship of 17 years with this dealership contributed to decision of buying an The representatives assist me with car care and car knowledge. My relationship of 17 years with this dealership contributed to decision of buying another car. Also Paul was nice and courteous. More

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Mr Bukowski and his staff were the most helpful, they truly cared about my situation and wanted to help in any way they could. If I ever need a vehicle again or if anyone I know needs a car I will absolu truly cared about my situation and wanted to help in any way they could. If I ever need a vehicle again or if anyone I know needs a car I will absolutely be sending them to Matt and Ashley. More

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Service was ok , maintenance light reset . Staff were friendly and respectful. . I. I’ll always come back for service Staff were friendly and respectful. . I. I’ll always come back for service More

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Jonathan you are the best. You explained every aspect with me so that I could understand. Everything was smooth sailing. I just want to say thank you again. You explained every aspect with me so that I could understand. Everything was smooth sailing. I just want to say thank you again. More

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The team they keep in employment are trained by themselves to work in harmony to satisfy your demands and expectations! A++++++++ you can trust Jerry’s ability to provide you with the best deal themselves to work in harmony to satisfy your demands and expectations! A++++++++ you can trust Jerry’s ability to provide you with the best deals . Thank you Herman jones and others. Grateful for your service and your help in buying our cars . Dace bill till Davd David md butler More

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I regret dealing with this people , their customers relation is very very poor , I purchased a car from them and I meet a very good guy that help me out but after I finish my 50,000 mileage I paid for relation is very very poor , I purchased a car from them and I meet a very good guy that help me out but after I finish my 50,000 mileage I paid for the 5 times services and my car was 55,000 miles then ,have called this people twice to book an appointment they keep on giving me excuses I have to paid somewhere else to service my car what is the essence of paying then to you guys , when ever I called for servicing they either gave you 3weeks appointment are you guys expecting me to leave my Car not driving for that 3 weeks ? Now my car mileage is 72,000 plus and they still done have space for just for ordinary oil change this is crazy . I regretted I left Heritage and join jerry very bad experience. I gave you guys 1/10. More

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My first new car purchase- they made everything very easy! Paul was very helpful. Looking forward to utilizing all of the additional incentives Jerry’s has to offer. easy! Paul was very helpful. Looking forward to utilizing all of the additional incentives Jerry’s has to offer. More

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Honestly, If I could give a Zero Rating I would. A TOYOTA DEALERSHIP TO AVOID: I have been in the market for a new vehicle. This business model has changed due to a Global Pandemic, Chip Shortage A TOYOTA DEALERSHIP TO AVOID: I have been in the market for a new vehicle. This business model has changed due to a Global Pandemic, Chip Shortages, and The Dog Died. Whatever. Now, dealers are requiring customers to put a deposit down on a vehicle, and pay thousands of dollars over MSRP just for the privilege of doing business with them. I use all the car sites to get information and call when I see something worth calling about. I Called Jerry's Toyota in Nottingham, MD because they were advertising a new hybrid almost $6k below anyone in the US. I was pretty excited about that, sent an e-mail of introduction and said I was ready to buy. Subsequently, I called the dealership to inquire and was met by the rudest Sales Manager, who basically said. "That vehicle price is for in-state buyers ONLY! If you don't like it, go buy from your state. If you want to buy from us, we will raise the price by $6000, or you can buy from your state. Before I could get a word in, I heard a click, and the call was done. I found the dealership on Car Guru. Car Guru, sent me an e-mail and asked for a Dealer Rating. I of course gave a 1-star rating which is bad enough, but another manager reached out to me and doubled down on the poor service and actually put the blame on me because I had the audacity to call them from out of state. All I want to do is buy a new vehicle at a fair price. There are some really good salespeople in the auto industry, but Jerry's Toyota is not one of them. More

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Bought several cars from Jerry’s Toyota. Never had any problems with them. If I need to get another car it will be from you. Never had any problems with them. If I need to get another car it will be from you. More

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