Ashley Hepburn
Ashley Hepburn at Victory Nissan of Mechanicsville

Ashley Hepburn

Controller

Victory Nissan of Mechanicsville

6564 Mechanicsville Turnpike
Mechanicsville, VA 23111

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4 Reviews

Dealership Experience

20 yrs

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4 Reviews

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4 Reviews of Ashley Hepburn

March 21, 2022

Dealership Rating
Employee Rating

Would not call me back l, I called everyday for 3 days til I went up there. They still did not know what was going on with my truck I bought from them. Then they gave me my car back because the truck was More

by JESS1121983
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Andrew Coffman , Brittany Esteppe, Jay Neal

Apr 04, 2022

Victory Nissan of Mechanicsville responded

Jess, We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Phil Englander phil@hartnissan.com 804-417-2590

February 17, 2022

Dealership Rating
Employee Rating

After posting my review Mr. Phil reached out to me to discuss my review. He acknowledged the mistakes, genuinely apologized, and agreed with to my suggestions in regards to impl More

by Sas
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kevin Anderson, Margaret Gullins, Dan Carbray, Heather Taylor , Le'Ron Gales, Travis Thomas, Kevin Anderson

Feb 17, 2022

Victory Nissan of Mechanicsville responded

Thank you for your business and this review. We're happy to hear that we were able to demonstrate our commitment to great service and turn things around for you. If there is anything we can assist you with in the future, please let us know. We hope you enjoy your SUV!

March 22, 2021

Dealership Rating
Employee Rating

Everyone was very professional and helpful, and it felt like they genuinely had my best interest in mind. I would definitely recommend a friend here if they were looking for a vehicle. More

by jm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mathew Sweeney, Phil Kuzniar , Ed Hart, Jeremiah Haskins, Paul Taylor

October 29, 2020

Dealership Rating
Employee Rating

Best...service.... ever! They were courteous, prompt and professional. I wasn’t being sold on unnecessary services and pricing was exactly what they quoted on the phone. I know that people would say, “well, More

by Maggie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Wil Brown, Phil Englander , Rodney Booker, Savanna Pinkston, Rebecca Stillings, Crystal Williams

Dec 10, 2020

Victory Nissan of Mechanicsville responded

Maggie, we strive for 100% satisfaction, and it is great to see you had such a positive experience with our team. (And that the basketball area was a great aspect! )It warms our hearts to hear that everyone was so kind and welcoming. Thank you for taking the time to write this kind review! We look forward to seeing you at your next visit! Elizabeth Hines Owner Loyalty Manager e: elizabethhines@hartnissan.com p: 804-417-2587

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