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Ashley Dorschel
Ashley Dorschel at Lexus Carlsbad
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Ashley Dorschel

Service Consultant

Lexus Carlsbad

5444 Paseo Del Norte
Carlsbad, CA 92008

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57 Reviews
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57 Reviews

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57 Reviews of Ashley Dorschel

January 17, 2023

Dealership Rating
Employee Rating

I Have A Very BIG Complaint About This LEXUS Dealership! My Service Experience Was So Perfect. Thats My Complaint Because I Have ZERO, Nothing To Complain About :) I Want To Thank Rick Torres, Service More

by Lexusbefriends
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lori Smith, Randy DelPrado, Gary Kiner, Rick Torres, John Castillo, Chris Dressler, Kim Porter, Lesley Bermingham, Robert Averill , Steven Loaner Desk Team Member & Bernardo Dewes

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June 17, 2022

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Employee Rating

Ashley and the entire service team were very attentive, and efficient. They’re customer service is excellent! More

by SOLEIL.NAHOKU
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Walid Doumit , Mari (shuttle driver)

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Jun 20, 2022

Lexus Carlsbad responded

Hello Soleil. Nahoku, So happy that Ashely and the team were able to provide you with an excellent guest experience. Receiving a 5 star review is much appreciated! Look forward to assisting you wit your future service needs. Thank you, Lori Smith Customer Care Manager

May 16, 2022

Dealership Rating
Employee Rating

Great service with the people I interacted with, and everything was done in a timely fashion More

by RACHELMDYER
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ryan Claudin

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May 19, 2022

Lexus Carlsbad responded

Hello RACHELMDYER, Thank you kindly for taking the time and sending us your feedback, we sincerely appreciate your time and we hope to be able to serve you in the future. Thank you for choosing our dealership for your service needs. Have a wonderful week ahead. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

May 13, 2022

Dealership Rating
Employee Rating

Your service department is impeccable, even when I didn’t follow procedure they still took care of me. I have enjoyed my relationship with Lexus for the past 20 years. More

by Teresa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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May 19, 2022

Lexus Carlsbad responded

Hello Teresa, Thank you for taking the time and sending us your feedback, we sincerely appreciate you and we hope to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

May 13, 2022

Dealership Rating
Employee Rating

Quick and efficient service beautiful clean car returned to me. Love the Lexus courtesy car wash More

by MAGGPIE1954
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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May 19, 2022

Lexus Carlsbad responded

Hello MAGGPIE1954, Thank you kindly for taking the time and sending us your feedback, we sincerely appreciate you doing business with us and we hope to be able to serve you in the future as well. Have a wonderful week. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

May 06, 2022

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Employee Rating

Ashley was great! Very efficient and friendly! I was able to book my appointment easily online for first time. More

by PAMK756
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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May 24, 2022

Lexus Carlsbad responded

Hello PAMK756, Thank you for taking the time and giving us 5 stars. We are happy to know that our team here is professional and helpful and we look forward to be able to serve you in the future. Have a wonderful week. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

May 05, 2022

Dealership Rating
Employee Rating

I love Lexus of Carlsbad! Great service! Very fast and effortless to get in and get out. More

by sandrazeldes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Castillo, Abigail Bishop, Ryan Claudin, Chris Dressler, Kim Porter, Lesley Bermingham, Mariangela Corte, Stephanie Lopez, Daniel Ortega

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May 24, 2022

Lexus Carlsbad responded

Hello sandrazeldes, Thank you for taking the time and giving us 5 stars. We hope to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

May 24, 2022

Lexus Carlsbad responded

Hello sandrazeldes, We are so happy to hear that your service experience was great. 5 stars are truly appreciated and we look forward to assisting you with your next service visit. Thank you, Lori Smith Customer Care Manager wecare@lexuscarlsbd.com

May 05, 2022

Dealership Rating
Employee Rating

Best service after sale I’ve experienced! Very helpful and always courteous staff that get the job done on time More

by SMITHB0369
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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May 24, 2022

Lexus Carlsbad responded

Hello SMITHB0369, Thank you for taking the time and sending us your feedback. We are happy to know that our team here is professional and helpful and we look forward to be able to serve you in the future. Have a wonderful week ahead. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

May 04, 2022

Dealership Rating
Employee Rating

Ashley my service technician is great. Very thorough and honest. Excellent customer service. Car always completed when promised and if not I always have a loaner. Would highly recommend Le More

by liz.dillon27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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May 24, 2022

Lexus Carlsbad responded

Hello liz.dillom27, Thank you for taking the time and sending us your feedback and 5 stars, we sincerely appreciate you. Have a wonderful day, Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

May 04, 2022

Dealership Rating
Employee Rating

Ashley is excellent! ! She is very responsive and always thoroughly explains what is going on. More

by iris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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May 24, 2022

Lexus Carlsbad responded

Hello Iris, Thank you for taking the time and giving us 5 stars, we sincerely appreciate you choosing our dealership for your service needs and we look forward to be able to serve you in the future. Have a wonderful day ahead. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

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