Very clean and professional.
Easy to make appt. Friendly staff that I trust with any questions.
Easy to make appt. Friendly staff that I trust with any questions.
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by kecrowley8
Verified Customer
Verified Customer
Other Employees Tagged:
Ashley Bertrand
Jul 30, 2026 -
Midstate Mitsubishi responded
Thank you for noticing the cleanliness and professionalism of our service area. We’re glad booking your appointment was seamless and that you feel comfortable asking questions. Ashley appreciates your trust in caring for your Mitsubishi Eclipse Cross.
Always helpful, friendly, and patient.
Efficient job completion, with understandable explanations that make the visit comfortable.
Efficient job completion, with understandable explanations that make the visit comfortable.
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by Sontlin
Verified Customer
Verified Customer
Other Employees Tagged:
Ashley Bertrand
Jul 28, 2026 -
Midstate Mitsubishi responded
It’s great to hear our team’s friendly and patient approach made your service visit comfortable and efficient. Thank you for trusting us with your Mitsubishi maintenance.
The experience was overall really good.
I came in looking for a truck found what I was looking for received a good price on my trade-in process was smooth and Austin was great.
I came in looking for a truck found what I was looking for received a good price on my trade-in process was smooth and Austin was great.
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by shemarjac34
Verified Customer
Verified Customer
Other Employees Tagged:
Ashley Bertrand
Jul 25, 2026 -
Midstate Mitsubishi responded
Thanks for letting us know you found the right truck and received a fair trade-in offer. We’re glad Ashley made the process smooth and helped you every step of the way. Enjoy your new ride, and we look forward to serving you again.
Great dealership!
Nothing negative to say. Very professional. Every department. Every visit. IAM glad I bought my car there. So far so good.
IAM looking forward to
Nothing negative to say. Very professional. Every department. Every visit. IAM glad I bought my car there. So far so good.
IAM looking forward to doing more business with this dealership. Very happy!
Have a great rest of your Summer.
Sincerely,
Marina Goloborodko.
Happy Customer.
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by mg46229630
Verified Customer
Verified Customer
Service Price Transparency
Jul 23, 2026 -
Midstate Mitsubishi responded
Thank you for sharing your positive experience with our professional team at the Mitsubishi service center. We’re glad your Mirage continues to serve you well and appreciate your enthusiasm for future visits. Enjoy the rest of your summer, and we look forward to assisting you again soon.
Great people work that was done was very fast people in
the service department were very pleasant to work with would recommend this to anyone
the service department were very pleasant to work with would recommend this to anyone
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by ncaz40
Verified Customer
Verified Customer
Service Price Transparency
Jul 22, 2026 -
Midstate Mitsubishi responded
We’re glad our service team got your Outlander back on the road quickly and provided a pleasant experience. Thank you for recommending us to others. Ashley appreciates your trust and looks forward to helping you again.
Jacob walker stepped up and finished our sale she's
amazing and professional. Hes amazing Treat hom good
amazing and professional. Hes amazing Treat hom good
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by wldmn2
Verified Customer
Verified Customer
Other Employees Tagged:
Ashley Bertrand
Jul 23, 2026 -
Midstate Mitsubishi responded
Thank you for choosing Midstate Mitsubishi. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
Jul 21, 2026 -
wldmn2 responded
Jacob was really good to take over for the sales agent that left in the middle of the sale.
Dan & the service team are exceptional.
I stopped on a Friday afternoon, in need of a miracle, and had zero expectations. I was turned away by 3 dealers that couldn’t do the work due to tim
I stopped on a Friday afternoon, in need of a miracle, and had zero expectations. I was turned away by 3 dealers that couldn’t do the work due to timing, which is completely understandable. Needless to say, I’ll be a returning service customer from this day forward. The Midstate team, led by Dan, saved me from a nightmare before the family vacation. They get it!
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by kevking987
Service Price Transparency
Other Employees Tagged:
Dan Brouillard, Nate & Gregory Caricchio
Jul 20, 2026 -
Midstate Mitsubishi responded
It’s great to know our service team could deliver last-minute help for your Ram 1500 before your family vacation. Thank you for trusting us with your service needs, and we look forward to assisting you again.
Make you feel so welcomed very knowledgeable A1
experience Would highly recommend Midstate Mitsubishi Awesome
experience Would highly recommend Midstate Mitsubishi Awesome
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by Corbettlisa79
Verified Customer
Verified Customer
Other Employees Tagged:
Ashley Bertrand
Jul 18, 2026 -
Midstate Mitsubishi responded
We’re pleased our team made you feel welcomed and supported during your visit. It’s great to know your Eclipse Cross received attentive care. Thank you for recommending us.
Make you feel so welcomed very knowledgeable A1
experience Would highly recommend Midstate Mitsubishi Awesome
experience Would highly recommend Midstate Mitsubishi Awesome
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by Corbettlisa79
Verified Customer
Verified Customer
Other Employees Tagged:
Ashley Bertrand
Jul 18, 2026 -
Midstate Mitsubishi responded
It’s wonderful to hear you felt welcomed and received expert assistance from Ashley and our service team during your Eclipse Cross visit. Thank you for the awesome rating and recommendation. We look forward to helping you again.
They sell you defective vehicles that are over priced
and the customer service is terrible and the owner only cares about himself. As a single mother of five children, I bought a Honda pilot and within a
and the customer service is terrible and the owner only cares about himself. As a single mother of five children, I bought a Honda pilot and within a short time I told them I didn’t like how it shifted and they told me that the car was fine within 60 days. The car needed a new transmission they put a used one in however they charge me a price of a car that would’ve been sold with a good transmission versus a car that’s been defective. They had my car for five weeks in service and when I got the car back, it had new issues. They refused to fix the car without me paying. I refuse to pay because these were problems caused by their techs. I brought it to another garage and they quoted me. I need another $1800 worth of work because they didn’t tighten a lot of the work they did underneath the car and things broke in. The car is not very safe to drive now, I asked to have the car either refunded or exchange and they refused. I advise going elsewhere to reliable dealership to get a car.
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by Becky2556
Verified Customer
Verified Customer
Service Price Transparency
Jul 22, 2026 -
Midstate Mitsubishi responded
We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you, and we will reach out. We'd love to get to the bottom of this and turn things around for you.
Jul 22, 2026 -
Becky2556 responded
Thank you for your response. I have already attempted to resolve these issues directly with your dealership on multiple occasions. Unfortunately, despite my vehicle being out of service for approximately 25 business days for a transmission replacement, it was returned with additional issues, including serious safety issues and ongoing safety concerns, I have not been able to drive the vehicle.
I requested either a refund or an exchange for another vehicle of equal value. Both General Manager Tom and Owner Ray declined my requests and offered no empathy or concern for the situation, leaving me with an expensive loan on a vehicle that I do not feel is safe to drive and that is not worth what I paid for it.
As a family-owned dealership, I expected more compassion and a genuine willingness to ensure that customers feel safe and confident in the vehicles they purchase. Instead, I was left feeling that my safety concerns were dismissed and that the focus was placed on protecting the sale rather than finding a fair resolution.
I have since filed complaints with the Better Business Bureau and the Massachusetts Attorney General’s Office and am pursuing the appropriate channels to resolve this matter. If your dealership is genuinely interested in resolving this issue, you already have all of my contact information and are welcome to contact me directly with a meaningful resolution. Until then, I believe the BBB and Attorney General processes are the appropriate avenues for further discussion.
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