Ashley Bertrand
Ashley Bertrand at Midstate Mitsubishi

Ashley Bertrand

Service Advisor

Midstate Mitsubishi

810 Washington St
Auburn, MA 01501

4.7
48 Reviews
4.7

48 Reviews

Write a Review

48 Reviews of Ashley Bertrand

July 11, 2026

Dealership Rating
Employee Rating

Paid for a diagnostic scan $100+ to be told they couldn't replicate the issue. Drove to valvoline for a second opinion. I had no coolant. Unbelievable fluids weren't checked before charging me for a scan. Is More

by carbonneauleah
Recommend Dealer
No

Other Employees Tagged: Ashley Bertrand

July 08, 2026

Dealership Rating
Employee Rating

I buy a new car ? ? every couple of years from them. They are excellent More

by Mkbeauticontrol
Recommend Dealer
Yes

Other Employees Tagged: Ashley Bertrand

Jul 08, 2026

Midstate Mitsubishi responded

It’s great to see you choose a new Mitsubishi every couple of years. Ashley and our team appreciate your loyalty and look forward to helping you again when the time comes.

July 05, 2026

Dealership Rating
Employee Rating

Pleasant, nice comfortable I would definitely recommend somebody to go there and buy Car Thank you for such great service More

by traceya.miller1205
Recommend Dealer
Yes

Other Employees Tagged: Ashley Bertrand

Jul 05, 2026

Midstate Mitsubishi responded

We’re happy the service on your Mitsubishi Eclipse Cross was pleasant and comfortable. Ashley appreciates your recommendation and looks forward to helping you again.

July 04, 2026

Dealership Rating
Employee Rating

Ashley is great to work with. She got me right in for an inspection. Looking forward to my next visit at the end of the year. More

by stevewas1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 04, 2026

Midstate Mitsubishi responded

We’re happy Ashley could fit your Jeep Grand Cherokee L in for inspection so quickly. Thank you for sharing your experience and we look forward to your visit at the end of the year.

Jul 07, 2026

Midstate Mitsubishi responded

Thank you for your kind words! We're glad to hear that Ashley provided you with efficient service and we can't wait to see you again for your end-of-year visit.

July 03, 2026

Dealership Rating
Employee Rating

Great customer service! They treat you like family and understood how repairs can impact you financially. They want nothing but the best for you. More

by green78tea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 03, 2026

Midstate Mitsubishi responded

Thank you for highlighting our service team’s efforts with your Mitsubishi Outlander. We’re pleased we made you feel like family and took your financial concerns into account. We look forward to assisting you again.

Jul 07, 2026

Midstate Mitsubishi responded

Thank you for your kind words! We strive to treat all of our customers like family and understand the financial impact of repairs. We're thrilled to hear that you had a positive experience with us. Our goal is always to provide the best service for our customers. Thank you for choosing us! 🚗💛

July 02, 2026

Dealership Rating
Employee Rating

Staff was very friendly and helpful Vehicle was tended to right away In a professional manner More

by BANGER0584
Recommend Dealer
Yes

Other Employees Tagged: Ashley Bertrand

Jul 02, 2026

Midstate Mitsubishi responded

Thank you for your kind review. We’re glad our team provided friendly and helpful service and addressed your Mitsubishi Outlander promptly and professionally. Please let us know if we can assist you again in the future.

June 30, 2026

Dealership Rating
Employee Rating

Friendly professional people Sevice was quick waiting room was extremely hot Will definitely be back next year have a good weekend More

by BRUNELLE33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 30, 2026

Midstate Mitsubishi responded

Thanks for sharing your feedback on your Honda CR-V service visit. We’re glad the team was professional and efficient, and we apologize for the heat in the waiting area. Ashley and our team look forward to caring for your CR-V again next year. Enjoy your weekend!

June 30, 2026

Dealership Rating
Employee Rating

The mechanics, the service people were very nice and personable. I was very satisfied. Thank you More

by Rearick8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jake Walker, Jake Walker

Jun 30, 2026

Midstate Mitsubishi responded

We’re glad our team was personable while working on your Mitsubishi and that you were very satisfied. If you need anything else down the road, please don’t hesitate to reach out.

June 30, 2026

Dealership Rating
Employee Rating

Always great service They are quick and scheduling online is easy They do a good job on oil changes More

by rory.piper
Recommend Dealer
Yes

Other Employees Tagged: Ashley Bertrand

Jun 30, 2026

Midstate Mitsubishi responded

Thank you for the five-star rating! We’re glad you find our online scheduling simple and that our team delivers quick, quality oil changes for your Mitsubishi. We look forward to your next visit.

June 25, 2026

Dealership Rating
Employee Rating

Easy drop off and pick up. Easy process for scheduling. Will be back again next service More

by benjamin.saviet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ryan Kassatly

Jun 25, 2026

Midstate Mitsubishi responded

We’re glad to hear drop-off and pick-up went smoothly and scheduling was easy. Thank you for trusting us with your Mitsubishi service. We look forward to your next visit, and Ryan is here to assist whenever you need.

1
...

Dealership Inventory (81 Vehicles)

2026 Mitsubishi Outlander Sport
new
N/A exterior
CVT
Four-wheel Drive
2026 Mitsubishi Eclipse Cross
new
N/A exterior
CVT
Four-wheel Drive
2026 Mitsubishi Outlander
new
White Diamond exterior
Automatic
2026 Mitsubishi Outlander
new
Diamond Red exterior
CVT
Four-wheel Drive
2026 Mitsubishi Outlander
new
Moonstone Gray Metallic exterior
CVT
Four-wheel Drive
2026 Mitsubishi Outlander
new
N/A exterior
CVT
Four-wheel Drive