Everyone was polite and had my car back in like 1.
5 hours for an oil change. Seats in the waiting room need some padding as my back and butt were sore from sitting. Maybe look at different type of s
5 hours for an oil change. Seats in the waiting room need some padding as my back and butt were sore from sitting. Maybe look at different type of seating for comfort since we wait a bit.
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by lorikelly8996
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Clive was helpful talking about a future truck
Jul 21, 2026 -
Toyota of Tampa Bay responded
Lori, thank you for your feedback and this review. We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
Hello Ashley,
Thank you for reaching out.
Unfortunately, I was not satisfied with the wheel balancing service.
After the service, I noticed that at highway speeds the steering wheel starte
Unfortunately, I was not satisfied with the wheel balancing service.
After the service, I noticed that at highway speeds the steering wheel started vibrating, and the entire car shakes more than it did before. I inspected the wheels and found that the front right wheel has no balancing weights on it at all, which is very concerning and does not seem normal.
I paid a significant amount for this service, so I expected the job to be done correctly. I would appreciate it if you could look into this issue and arrange to have the wheel balancing checked and corrected as soon as possible.
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by Ali Zaatour
Verified Customer
Verified Customer
Service Price Transparency
Jul 16, 2026 -
Toyota of Tampa Bay responded
We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss your visit in more detail, Ali, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you.
Jul 16, 2026 -
Ali Zaatour responded
The oil change service was good. My only concern is with the wheel balancing.
My car is still vibrating at higher speeds, and I noticed that the front right wheel doesn’t have any balance weights attached. I believe this is what’s causing the steering wheel to shake and the vehicle to vibrate.
My car is still almost new, and the tires are new as well. I don’t have any issues with the vehicle other than the wheel balancing. I specifically paid for this service, but unfortunately, it was not done properly.
Normally, I go to Sam’s Club because they provide wheel balancing for free under the tire warranty, and they always do an excellent and accurate job. However, I didn’t have enough time to go there, so I decided to pay for the balancing service while having my engine oil changed because I’m very busy.
Unfortunately, I didn’t receive any benefit from the balancing service and ended up paying $110 without resolving the problem.
I also can’t call because my English isn’t very good. The best way to contact me is by text message or email.
Great!
Very professional and communication was great! Always do a great job with my service!
Very professional and communication was great! Always do a great job with my service!
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by Scott
Verified Customer
Verified Customer
Service Price Transparency
Jun 23, 2026 -
Toyota of Tampa Bay responded
Thank you for trusting us with your Lexus RX 350 service. Ashley and our team are glad the communication met your expectations and that we could deliver professional care. We look forward to supporting your Lexus in the future.
Todo bien la chica me dió buena atencion espera corta
todos muy atentos quede satisfecha
todos muy atentos quede satisfecha
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by OLGASOSA.72
Verified Customer
Verified Customer
Service Price Transparency
Jun 03, 2026 -
Toyota of Tampa Bay responded
Great to know you received attentive help and enjoyed a short wait. We’re glad the team took care of you and that you left satisfied with your Toyota. Thank you for your review.
Ashley helped me with reassurance and expertise with
everything that was involved with my tire being replaced and my wheel being repaired.
everything that was involved with my tire being replaced and my wheel being repaired.
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by mark
Verified Customer
Verified Customer
Service Price Transparency
May 18, 2026 -
Toyota of Tampa Bay responded
We’re happy Ashley’s expertise and reassurance made the tire replacement and wheel repair straightforward. We’re glad to help keep your Toyota rolling safely.
It was a very good experience, quick in and out after the
oil change. Service advisor (Robert Mercante) was truly professional and to the point. Loved the overall experience this time around.
oil change. Service advisor (Robert Mercante) was truly professional and to the point. Loved the overall experience this time around.
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by PRAVEEN TYAGI
Verified Customer
Verified Customer
Service Price Transparency
May 12, 2026 -
Toyota of Tampa Bay responded
It’s great to hear your Toyota oil change was smooth. Ashley is pleased our team delivered quick, professional service. We hope to assist you again soon.
I had a very concerning experience with this dealership.
I was sold a vehicle that had known powertrain issues identified in a pre-purchase inspection, with assurances the parts would be replaced. The deale
I was sold a vehicle that had known powertrain issues identified in a pre-purchase inspection, with assurances the parts would be replaced. The dealership later denied any record of this. Within a few months the vehicle failed. Instead of addressing the issue, the dealership encouraged trading into a significantly more expensive new vehicle that was clearly unaffordable. I was also told to stop paying the prior loan because it would be paid off, which did not happen and resulted in severe credit damage. I strongly recommend extreme caution when dealing with this dealership.
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by JD
Verified Customer
Verified Customer
Apr 06, 2026 -
Toyota of Tampa Bay responded
JD, Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
All went well.
Service Tech excellent. Only issue the dashboard setting were not restored to original displays
Service Tech excellent. Only issue the dashboard setting were not restored to original displays
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by PACIFICBRIDGE1
Verified Customer
Verified Customer
Service Price Transparency
Apr 01, 2026 -
Toyota of Tampa Bay responded
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
Ashely A.
was excellent! She was very helpful with all my car needs.She took the time to answer all my questions, making the entire process super easy!
was excellent! She was very helpful with all my car needs.She took the time to answer all my questions, making the entire process super easy!
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by Vicki
Verified Customer
Verified Customer
Service Price Transparency
Mar 29, 2026 -
Toyota of Tampa Bay responded
Thanks for sharing your thoughts about your experience with Toyota of Tampa Bay. We appreciate your business and hope to see you again soon!
El vendedor ni el diler cumplieron con una reparación que
se me dijo lo Aria ,perdí tiempo ,trabajo y dinero.
se me dijo lo Aria ,perdí tiempo ,trabajo y dinero.
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by raulinbienvenidogarciavillar
Verified Customer
Verified Customer
Service Price Transparency
Feb 18, 2026 -
Toyota of Tampa Bay responded
Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing this to our attention. If you're willing, please send us a message with your contact information so we can reach out to you. We're sorry your visit didn't go as planned, and we would love the opportunity to get in touch with you and address your concerns.
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