Ash Graies

I've bought several cars over the years, and unfortunately, my recent experience at Winn Volkswagen was one of the worst. I was promised a quote match over the phone from a Salesperson (Zachary unfortunately, my recent experience at Winn Volkswagen was one of the worst. I was promised a quote match over the phone from a Salesperson (Zachary Gluzman). He even said they can beat my quote and that his manager will make it happen. He said Winn Volkswagen is a professional and very aggressive dealership and that they don't want to waste my time and play any games. He scheduled an appointment for me for the next day. He texted me three times to confirm my appointment. I took time off from work to buy a car. First of all, he never showed up, but a Product Specialist (Josh Santos) showed me the car. He was very professional and knowledgeable. However, when the time came to finalize the deal, a Sales Manager (Gene Gant) backed out and said that he absolutely can't match it. I showed the quote from McKenna Volkswagen to a General Manager (Michelle McEvoy). She apologized, spoke to the Owner (Danny Nguyen) and they still couldn't honor a commitment. This is a classic bait-and-switch tactic, and it's unacceptable. The sales staff seemed far more interested in upselling than being honest or honoring their word. Shady tactics and dishonest sales. I left feeling frustrated, misled, and like my time had been completely wasted. It's not representative of a great Volkswagen brand and I thought I would never buy Volkswagen. However, when I called McKenna again, they matched the quote to the dot and I ended up buying a car. Thank you, McKenna team, for the exceptional service. From our first conversation to the final handshake, your professionalism, honesty, and dedication made the entire process stress-free. If you value transparency, integrity, and respect for your time, I strongly suggest taking your business elsewhere. There are plenty of dealerships that treat customers honestly - sadly, this is not one of them. More

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Winn Volkswagen is AMAZING! !!!! I took my 2022 Jetta in for my 30,000 mile maintenance. While I was waiting I went to see the Sales Manager, Ash since my lease is up in August !!!! I took my 2022 Jetta in for my 30,000 mile maintenance. While I was waiting I went to see the Sales Manager, Ash since my lease is up in August, I asked him to recommend a salesman for me. A gentleman by the name of Paulo came over and he was absolutely WONDERFUL!!! This was a breath of fresh air for me since my previous dealership leaves a lot to be desired. Paulo got me into a new lease 2025 Jetta SEL with no down payment. He made everything so easy and stress free. If you need service on your vehicle please see Jade he is so kind and knowledgeable and if you want to buy a new vehicle please see Paulo. Ash the sales manager is great, I felt very comfortable speaking with him. Let me sum this up--Winn Volkswagen is a Win Win they treat you like family. Don't waste your time going anywhere else this will be your first and only stop. Thank you, Paulo,Ash,Jade and Sergio in finance for making my experience so stress free!!!!! More

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