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Arturo Chavez
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394 Reviews
394 Reviews
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394 Reviews of Arturo Chavez
November 20, 2024
Upon purchasing my vehicle, I was supposed to have my bumper fixed as it was poking out on both sides. Purchased it in early August and finally got it fixed 3 months later. It took 5 trips to the dealers bumper fixed as it was poking out on both sides. Purchased it in early August and finally got it fixed 3 months later. It took 5 trips to the dealership. I understand that steps have to be taken to figure out the cause/solution but I feel like 5 times is a little excessive. Especially because the first time I brought it in I am sure they just tried to push it in to get it to secure. They were also supposed to detail it since the day I bought it that department was closed. The bumper was still sticking out and it was not detailed when I picked it back up. Maybe washed but that’s about it. A big part of the problem was getting someone to actually answer the phone. Luis Guzman the service manager still has yet to return a few calls with voicemails left. Nelson who sold me the car was no help and wouldn’t call back like he was supposed to. Walter is the one that made it happen and stayed in contact with me through the final process. I wish I would have got him back when this all began. More
by Mellanie
Verified CustomerOther Employees Tagged: Madeline Familette, Walter Graham , Susie, Peavler
November 19, 2024
Failure to properly service my car, or pay attention to my questions of continued dashboard lights signaling problems with the brake and ABS system, led to brakes failing and a situation where I could have my questions of continued dashboard lights signaling problems with the brake and ABS system, led to brakes failing and a situation where I could have been in a serious accident. Continued failure to follow the progress on the rebuilding of the failed part led to a $1,100+ rental car cost. Cannot contact the owner/manager of the agency. More
by aliceoldham1940
Other Employees Tagged: Walter Graham
November 11, 2024
Good quick service I would recommend them to any family or friends. Very polite and on point or friends. Very polite and on point More
by lewis.martin2015
Other Employees Tagged: Madeline Familette, Walter Graham
November 07, 2024
I was not impressed with the service. I bought the extended warranty on this vehicle yes at a different dealership but still bought it. Plus when I took it in for the hatch not working c I bought the extended warranty on this vehicle yes at a different dealership but still bought it. Plus when I took it in for the hatch not working correctly I was still under warranty. It had a recall for the hatch. That did not fix the problem and when I brought it back it was no longer under normal warranty. I asked for a loaner car since I only have the one vehicle and was refused because it was no longer under original warranty. I have been a long time dodge/jeep customer (20 years) but at this point that is looking to change. More
by krisk1006
November 07, 2024
Excellent dealer and employees, very professional and honest. Vehicle is ready when promised. I highly recommend this dealership. honest. Vehicle is ready when promised. I highly recommend this dealership. More
by Pab
Other Employees Tagged: Madeline Familette, Walter Graham
