Arturo Carillo

Arturo listened to what we were looking for, offered advice, and was not pushy at all. He went above and beyond to make sure we were satisfied and happy with our experience. advice, and was not pushy at all. He went above and beyond to make sure we were satisfied and happy with our experience. More

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I just bought and took delivery of a 2023 Mazda Miata MX-5 today, February 12, 2026. I bought the car sight unseen, by the internet sales department. No test drive because of the 82 mile round trip dis MX-5 today, February 12, 2026. I bought the car sight unseen, by the internet sales department. No test drive because of the 82 mile round trip distance. I have owned several Miata cars in the past, and was looking at model year 2016 because of the redesign in 2016. I spent hours and hours on the phone with the dealership, from Sunday, February 8th to Wednesday, February 11th, the date that their sales staff drove out here to deliver the car to me. They put up with my sometimes angry temper, and at one point a manager called me and informed me that they are cancelling the deal and refunding my $1,500 deposit because he did not like the way I was talking to his staff. I have to say, Bill Luke Santan management was right, I was out of line a few times. Its just my nature, and I am genuinely a nice person who helps alot of people. I told the manager that I would like to go ahead with the deal, and "lets start fresh." He agreed. After delivery, the tiny "cockpit" hurt my back and I asked for a return less than one day after delivery. The dealership agreed, and even offered (after some additional calls) to send a team out here, 40 miles one way, and pick up the car today, February 12th. But I was sad because the purchase price of this 2023 Miata MX-5 was significantly less than Miata autos listed on line that were actually older with more mileage. I could not even come close to the sales price. After trying seat cushions to soften the sitting position and driving the Miata several miles to the Phoenix central business district, my back felt great. No pain during, or after the 40 mile round trip today. Happily, I informed the dealership that I wanted to cancel the return pick-up and refund price, and decided to keep this beautiful, almost mint condition, Miata. I hereby recommend Bill Luke Santan to anyone who wants perhaps the best buying price anywhere. More

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Thanks to the salesperson Arturo! The purchase process was smooth and hassle free. Appreciate the honesty throughout the process, which for us felt unusual for car dealerships. The purchase process was smooth and hassle free. Appreciate the honesty throughout the process, which for us felt unusual for car dealerships. More

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Friendly and very patient. Highly recommend to anyone wanting a vehicle. No need to negotiate when price is right compared to other dealers in the state. Highly recommend to anyone wanting a vehicle. No need to negotiate when price is right compared to other dealers in the state. More

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Arturo took care of us during our car purchase. He made the whole process easy and efficient for us. He made sure that everything was running smooth with our new car before we left the dealership. He made the whole process easy and efficient for us. He made sure that everything was running smooth with our new car before we left the dealership. Highly recommend Arturo. More

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Arturo was friendly, helpful and able to answer every question I had. Isaac in finance was also informative. I appreciated the transparency during my car purchase process. I highly recommend Bill Luke Sa question I had. Isaac in finance was also informative. I appreciated the transparency during my car purchase process. I highly recommend Bill Luke Santan. More

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Super helpful from beginning to end. In and out with vehicle in around 2 hours. Happy as can be. In and out with vehicle in around 2 hours. Happy as can be. More

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Went to multiple dealerships over the past couple of weeks looking for the right deal and vehicle for my family, each time just didn’t get a great feeling from the staff till we stopped here and Art, Ga weeks looking for the right deal and vehicle for my family, each time just didn’t get a great feeling from the staff till we stopped here and Art, Gary and the rest of the team really helped us out. Great experience More

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Terrible experience, would not recommend. We live in Vegas and were interested in a van listed on their site. They sent us a “detailed” video that looked great. We paid a $1,500 deposit, g We live in Vegas and were interested in a van listed on their site. They sent us a “detailed” video that looked great. We paid a $1,500 deposit, got approved for financing, and drove 5 hours the next day to pick it up. When we arrived, we immediately noticed the side of the van had been damaged, repaired, and repainted because the paint didn’t match. The salesperson agreed it looked like prior damage, even though the Carfax showed no accidents. The sales manager admitted that’s “why it’s priced low,” yet this was never disclosed to us or listed online. During the test drive, a dash sensor light was on and the passenger door wouldn’t open from the inside — all on a van they claimed had been “inspected.” Frustrated, we left the van there for them to send to Mercedes for repairs. Almost 2 weeks passed with zero proactive communication from the dealership, we had to chase every update. When they finally said it was ready, my husband booked a flight, sent them the info, and was told they’d pick him up from the airport. They didn’t — he had to Uber. This dealership has poor communication, questionable transparency, and no urgency for their customers. We will never buy from them and don’t recommend anyone else does either. More

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Arturo provided an easy and enjoyable car buying experience. I appreciated his professionalism and down to earth demeanor. He listened to my wants and needs and gave insightful feedback that support experience. I appreciated his professionalism and down to earth demeanor. He listened to my wants and needs and gave insightful feedback that supported my choice in vehicle. Thanks Arturo! More

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