Art Diraduryan

I am writing to formally express my extreme disappointment and frustration with the service I have received from Bill Kay Nissan. As a loyal customer since 2014 who has purchased multiple vehic disappointment and frustration with the service I have received from Bill Kay Nissan. As a loyal customer since 2014 who has purchased multiple vehicles from your dealership, I expected to be treated with respect and integrity—especially after years of continued business. Unfortunately, my recent experience has been nothing short of unacceptable. In October 2022, I purchased a 2023 Nissan Rogue. By July 2023, the CVT warning light appeared on my dashboard. I immediately brought the vehicle into the Bill Kay Nissan service department, but was told nothing could be done because the light had turned off—despite showing your staff photographic evidence of the issue. This cycle continued for nearly two years. Only in 2025, when the light remained on, was I told that the issue could finally be diagnosed and repaired. In April 2025, I returned the vehicle to the dealership. I was informed that there were no loaners available and was told to continue driving the car—despite it having a known CVT transmission issue. I called daily to express my concerns that continuing to drive the car could cause further damage. After a week of persistence, I finally received a loaner vehicle. I was told that the part needed for repair would arrive on May 19, 2025. That date came and went with no resolution, due to the part not being available. I have now been left without my car, with no definitive timeline for repair, and am continuing to make payments on a vehicle I cannot even drive. On May 21, I visited the dealership in person due to the lack of clear communication and accountability. I spoke with Malcolm, the floor manager, to request some form of compensation or incentive for the extended delay, poor communication, and overall neglect I’ve experienced. I was told there was nothing that could be done and was advised to contact corporate. When I requested a powertrain lifetime warranty and a lifetime detailing package as goodwill for this ordeal, I was again denied. To make matters worse, Malcolm told me that Bill Kay Nissan does not need my business and suggested I go elsewhere in the future. I have been more than patient and reasonable over the last two years while dealing with an issue that should have been properly addressed when it first occurred. Being pushed aside, misled about parts, and spoken to as though my business does not matter is completely unacceptable. I am requesting immediate action to resolve this matter—including a definitive timeline for repair and appropriate compensation for the prolonged inconvenience, stress, and financial burden this situation has caused. I would appreciate a prompt and serious response More

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Good experience finding, test driving, and buying a car at Bill Kay Nissan. I called ahead and Art was immediately available to show me the Toyota Highlanders I was interested in, and test drive one. They at Bill Kay Nissan. I called ahead and Art was immediately available to show me the Toyota Highlanders I was interested in, and test drive one. They were responsive and friendly and worked with me on pricing and fees to make me comfortable completing the purchase. More

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Art and Tim were great people to work with and I was able to get my 5th Nissan at the price I was looking for! Great customer service is the reason I keep coming back! to get my 5th Nissan at the price I was looking for! Great customer service is the reason I keep coming back! More

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Salesman Steve was truly an expert on the vehicle features. We left with the knowledge needed to operate vehicle features. features. We left with the knowledge needed to operate vehicle features. More

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Everyone was so kind and helpful. As a woman without a lot of enthusiasm or experience with car buying, I worried that I would feel upsold or condescended to, but that fear couldn’t h As a woman without a lot of enthusiasm or experience with car buying, I worried that I would feel upsold or condescended to, but that fear couldn’t have been further from my experience at Bill Kay Nissan. I felt extremely respected, comfortable, and like I was given very honest service from everyone I encountered. Everyone at Bill Kay Nissan has tremendous integrity. More

by DIANA.PETERS18 Verified Customer Verified Customer

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We tried several used cars and quickly found a vehicle that satisfied what we wanted that satisfied what we wanted More

by MikeB Verified Customer Verified Customer

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Very helpful in resolving our need for an extra set of keys on short notice. This is the second car purchase at Bill Kay Nissan and it’s been a great experience. keys on short notice. This is the second car purchase at Bill Kay Nissan and it’s been a great experience. More

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Friendly and accommodating staff that listened to my needs. I WILL recommend to family and friends! needs. I WILL recommend to family and friends! More

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I was disappointed. A bumpy, difficult experience shopping for car there. Not crisp process. I expressed my dissatisfaction. A bumpy, difficult experience shopping for car there. Not crisp process. I expressed my dissatisfaction. More

by Jrswinehart10 Verified Customer Verified Customer

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Bill Kay Nissan is just amazing the help and assistance provided at all times is phenomenal I will most definitely comeback for any ordered parts and service to my car and highly recommend to family and fr provided at all times is phenomenal I will most definitely comeback for any ordered parts and service to my car and highly recommend to family and friends More

by williannietes98 Verified Customer Verified Customer

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