Art Bedard | Page 20

Art was super friendly. Communicated well and make sure my vehicle had everything that it needed. Communicated well and make sure my vehicle had everything that it needed. More

by TFERIOLI27 Verified Customer Verified Customer

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Quick a dash service, always have my truck service. Only wish I could have my other two cars inspected there. Only wish I could have my other two cars inspected there. More

by TONYTENTINDO12 Verified Customer Verified Customer

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Confusion as to the services needed. It all worked out but was somewhat concerned when I had to tell service what was done on my last visit. It seemed that you did not have the service r It all worked out but was somewhat concerned when I had to tell service what was done on my last visit. It seemed that you did not have the service report from a visit one week earlier. More

by hskarka Verified Customer Verified Customer

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Not the best experience. Was informed they couldn't find any problems. Art wasn't the most customer service focused and gave a little bit of an attitude. Had to return to Was informed they couldn't find any problems. Art wasn't the most customer service focused and gave a little bit of an attitude. Had to return to the dealership and drive with Art, the manager. Art informed me I might have to just wait "for it to get worse" and they couldn't find anything wrong with it. My vehicle had a warranty and waiting wasn't an option. Received a call later that day that they found the problem and the vehicle needed a new fuel pump. Art's attitude change for the better, go figure. Had to wait another week for the part to arrive and the vehicle to be ready. I picked up the vehicle and as I drove off the lot my check engine light came on. Had to turn around and wait again for a tech to look at the vehicle and fix the issue. I really wanted to have a good experience as they are local but probably won't return for service. The older gentlemen at the counter was super nice and helpful, great customer service. Art, not so much. More

by MJF71852 Verified Customer Verified Customer

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I got excellent service. They were thorough and good at explaining everything. I enjoyed taking the car for a test drive. I was very fortunate that they had a Bronco Spirt in They were thorough and good at explaining everything. I enjoyed taking the car for a test drive. I was very fortunate that they had a Bronco Spirt in the color and with features I had in mind right on the lot. The salesman , Jonathan Cabral, was very helpful . He patiently answered all my questions. I recommend McFarland Ford if Rochester to anyone looking for a Ford. More

by karenjd65 Verified Customer Verified Customer

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Very pleased with the service received. Went in for a Ford recall and was told it could take up to a hour to repair. Didn't finish my cup of coffee. Repair was completed and I was on my way Went in for a Ford recall and was told it could take up to a hour to repair. Didn't finish my cup of coffee. Repair was completed and I was on my way in less than an hour. Can't ask for better service than that. More

by 13marju Verified Customer Verified Customer

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Was charged $170 diagnostic fee even though contractually, I have free inspection for the life of the vehicle. Received vehicle back in worse working condition than when I brought it in, leakin contractually, I have free inspection for the life of the vehicle. Received vehicle back in worse working condition than when I brought it in, leaking break fluid everywhere. They tried to charge me $2400+ for repair. Went to auto zone and bought $200 worth of parts and fixed it myself. I’ve purchased two vehicles from this company and paid them in full. A 24 year customer, but I will never return. More

by ANTTHEKNEE Verified Customer Verified Customer

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Service visit was quick and easy. I always take my F150 there for Service work. I always take my F150 there for Service work. More

by BROTKER Verified Customer Verified Customer

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Remember service after the sale is always important to everyone. Thank you, don’t change a thing. everyone. Thank you, don’t change a thing. More

by bobo1222 Verified Customer Verified Customer

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The dealership got me in for the recall work quickly and was able to complete it while I waited. was able to complete it while I waited. More

by dallwine Verified Customer Verified Customer

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