Arnulfo Romero
Arnulfo Romero at Heritage Toyota Catonsville

Arnulfo Romero

F&I Manager

Heritage Toyota Catonsville

6324 Baltimore National Pike
Baltimore, MD 21228

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3.9
11 Reviews
3.9

11 Reviews

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11 Reviews of Arnulfo Romero

March 25, 2026

Dealership Rating
Employee Rating

Arnulfo was very helpful with the fiancing of our new car. He is very friendly and patient, and worked hard to get through all the paperwork with us, while making sure we understood what we were signing. More

by cwma1956
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tyler Day

Mar 28, 2026

Heritage Toyota Catonsville responded

Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

March 25, 2026

Dealership Rating
Employee Rating

Had a wonderful experience working again with Tyler Day. This is our second car that we have purchased with him. He is easy to work with, enthusiastic about his job, very knowledgeable about each vehicle an More

by cwma1956
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tyler Day

Mar 28, 2026

Heritage Toyota Catonsville responded

Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

March 23, 2026

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Employee Rating

I recently bought a Grand Highlander at heritage Kathy was amazing from the beginning she made feel at home explained the process and guide me through everything, I had a great experience working with Kat More

by Jessyvelasquez1005
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kathy Amaya

Mar 26, 2026

Heritage Toyota Catonsville responded

Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

March 21, 2026

Dealership Rating
Employee Rating

Chidi helped us with everything that we wanted while buying the vehicle. He has exceptional salesman skills More

by siva
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chidi Onyewe , Dumitru Nanii

Mar 23, 2026

Heritage Toyota Catonsville responded

Hello Siva, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

March 20, 2026

Dealership Rating
Employee Rating

They are very helpful, very informative, as well as very friendly. I would most definitely recommend this dealership and the salesperson Kathy. More

by Bayern.mdc95
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kathy Amaya

Mar 23, 2026

Heritage Toyota Catonsville responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

March 20, 2026

Dealership Rating
Employee Rating

Excellent service, sales people are so nice and patient with the costumers, nice environment 10 of 10 More

by Jhxnn13
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kathy Amaya

Mar 22, 2026

Heritage Toyota Catonsville responded

Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

February 24, 2026

Dealership Rating
Employee Rating

chidi is amazing employee with excellent customer satisfaction. highly recommend him for your future purchase. More

by durgapalle143
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chidi Onyewe

Feb 27, 2026

Heritage Toyota Catonsville responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.

January 10, 2026

Dealership Rating
Employee Rating

I had a terrible experience with the finance team, specifically Shane Lee. It felt like a total scam operation designed to push worthless warranties and unnecessary services. They aren't looking out f More

by smehmud
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Shane Lee

Feb 08, 2026

Heritage Toyota Catonsville responded

Hello, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. Please contact us so that we may ensure your experiences with our dealership are more pleasant moving forward. Store Manager, Cristan Taylor, ctaylor@mileone.com, 410.818.2108.

November 19, 2025

Dealership Rating
Employee Rating

The whole dealership is unprofessional! And no straight answers when it comes to the returning money!!!! More

by Cstate31
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Larry Bouldin

Nov 21, 2025

Heritage Toyota Catonsville responded

Hi, we are so disappointed to learn of this situation you have described. Please reach out to us so we can discuss the details of your visit in hopes of restoring your confidence back in our dealership. Store Manager Cristan Taylor ctaylor@mileone.com 410.818.2108

October 01, 2025

Dealership Rating
Employee Rating

The dealership was great, but Kathy was awesome! She was very attentive to my needs, anxieties, and made me feel at ease. She was very professional and made this experience not so stressful. We got More

by dsanders7761
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 04, 2025

Heritage Toyota Catonsville responded

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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