Arnold Silverman

The buying experience with Arnold S. was easy and seamless. Purchased 2018 Yukon XL on Saturday, 1-4-2025. Snow came in on Monday, 1-6-2025 and dealership closed early. On Tuesday, 1-7-2 was easy and seamless. Purchased 2018 Yukon XL on Saturday, 1-4-2025. Snow came in on Monday, 1-6-2025 and dealership closed early. On Tuesday, 1-7-2025 vehicle back at dealer for drivetrain issue (truck drives like riding on rumble strips at 35 & 55), passenger automatic running board not working and DIC says service theft system. No check engine light illuminated. I spoke with Used Car Manager Sam who stated that the truck should not have been sold to me on 1-4 because he knew it needed spark plugs, etc. He saw the truck was sold when he arrived on Monday but he never reached out to me, go figure! Sam was more than happy to fix all issues which would be the right thing to do. I told Sam the issue is the torque converter but he insisted on spark plugs and wires. Welp, that didn't fix it and the tech had to continue to trouble shoot the issue with no estimated time line for repair. The14-day money back guarantee date was approaching and they still did not know what the issue was. I returned the keys and signed the return paperwork on 1-17-2025. It never should have been sold in that condition. Sam did try to make it right, but I felt that the truck would cause more issues once the 90 day- warranty expired. I received my down payment back on my card on 1-20-2025. As of 1-28-2025, Al Packer still have not paid off the loan with M&T Bank and they have been ignoring communication. M&T is aware of the situation and informed me that they have not received a pay off request nor payoff check from Al Packer. Dealerships will be your best friend when buying, and will distant themselves when it's not beneficial for their business. Buyers, checkout Caredge.com and CarEdge on youtube before buying cars from any dealership. Also, as of 1-28-2025, they still have it listed -2018 GMC Yukon XL - as "Manager's Special" and have removed the "Blue Advantage Warranty". Don't buy! More

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Dealership was great and very helpful with getting test drive ready and working with us drive ready and working with us More

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We found the car online and made an appointment to purchase the car. We had a check from our bank. They said if weren’t going to use their bank they wouldn’t sell us the car. purchase the car. We had a check from our bank. They said if weren’t going to use their bank they wouldn’t sell us the car. More

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Great Team and outstanding service! Al Packer made the entire process easy and it was a pleasure doing business with Al Packer. Al Packer made the entire process easy and it was a pleasure doing business with Al Packer. More

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Excellent experience all the way around. Viewed their website, found a vehicle we liked, contacted them and made all arrangements over the internet. Showed up and our salesman Arnold was s Viewed their website, found a vehicle we liked, contacted them and made all arrangements over the internet. Showed up and our salesman Arnold was super helpful. The whole process was quick and easy. I highly recommend them. More

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Did most of the negotiating and paperwork online. So I was able to finish at the dealership very quickly. I definitely recommended Al Packer Ford. was able to finish at the dealership very quickly. I definitely recommended Al Packer Ford. More

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Arnold Silverman is our sales representative and has done a great job getting us into the car we want. Also getting us at a price we can afford. a great job getting us into the car we want. Also getting us at a price we can afford. More

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I was very pleased with my car buying experience at Al packers whitemarsh ford. Arnold Silverman helped was very helpful as was the whole staff. packers whitemarsh ford. Arnold Silverman helped was very helpful as was the whole staff. More

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This was the second time, our family has dealt with Al Packer Ford, and also with Arnold Silverman. He takes his time to listen to what your vehicle interests are and does his best to offer the best pric Packer Ford, and also with Arnold Silverman. He takes his time to listen to what your vehicle interests are and does his best to offer the best pricing. Overall the staff works well with you to help you through the process and takes time to explain all the processes We will use the dealership in the future if we ever need another vehicle.; More

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Feedback It was great dealing with Arnold Silverman at Al Packers. Very professional and honest guidance provided which enables me for a quick decision. Open It was great dealing with Arnold Silverman at Al Packers. Very professional and honest guidance provided which enables me for a quick decision. Open discussion and advice was great help. More

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