Arnaldo Perez

Big Star Hyundai responded

Thank you for allowing us the opportunity to be of service to you and for taking the time to provide feedback. We are truly sorry to hear about the frustration and difficulty you encountered during your initial visit, as we aim to provide a respectful and seamless experience for every guest. It is disappointing to learn that our team fell short of those standards, though we are pleased that you eventually found a salesperson who could provide the high level of service you deserve. Your comments regarding our staff and processes are very important to us, and we will use your insights to ensure our future interactions better reflect the quality of service we strive to deliver. Thank you for your patience and for ultimately choosing to work with us. Scott Kimbrough, General Manager, skimbrough@bigstarhyundai.com

Big Star Hyundai responded

Thank you for your review. We apologize for any inconvenience of us not connecting those dots. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your concern is being shared with the appropriate department as part of our commitment to continuous improvement.

Big Star Hyundai responded

Thank you for your feedback. We're sorry to hear that your experience with us was disappointing. We understand your frustration. We strive to provide competitive offers and a smooth customer experience, and it's clear we fell short in your case. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your concern is being shared with the appropriate department as part of our commitment to continuous improvement.

Big Star Hyundai responded

Thank you for your review. We are happt to hear that your purchase went well and apologize for any inconvenience experienced via the online calculator. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your concern is being shared with the appropriate department as part of our commitment to continuous improvement.

Big Star Hyundai responded

Wow, thank you for the 5-star review! We're delighted to know we exceeded your expectations. Your positive feedback motivates us to continue providing the best possible service.

Big Star Hyundai responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

Big Star Hyundai responded

Thank you for your sharing your feedback. One of our priorities is providing a transparent and trustworthy experience for all our customers. I apologize that you feel your experience did not align with that. Please contact me directly. Chris Russell, General Sales Manager, crussell@bigstarhyundai.com

Big Star Hyundai responded

Thank you so much for your kind words and 5-star rating. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.

Big Star Hyundai responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

Big Star Hyundai responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.