Arnaldo Mella

Lied to my son (a student there) and told him that the only battery in stock was the most expensive battery they have ($380 installed). I called the parts department myself and plenty other $150 options only battery in stock was the most expensive battery they have ($380 installed). I called the parts department myself and plenty other $150 options available. After installation service advisor wanted to play hero and offered a $40 discount. Service Manager was apologetic and offered for us to take the car back and install a less expensive battery and refund the difference. If the service advisor is flat out lying to you, service manager should have offered something more than wasting more of my son's time and restored trust in their services. Probably last time we do business there. More

Report | Print

I was pleased with the service , I will come back if you keep the monthly coupons keep the monthly coupons More

by dardas_6 Verified Customer Verified Customer

Report | Print

Attempted to sell service and this varies with each visit ranged from filters to transmission ranged from filters to transmission More

by Buzzy.guillette Verified Customer Verified Customer

Report | Print

Arnaldo was friendly and helpful. I had a great experience with my standard 18-month maintenance appointment. I was in and out of the shop in under one hour!! While waiting, I had a w I had a great experience with my standard 18-month maintenance appointment. I was in and out of the shop in under one hour!! While waiting, I had a well lighted and comfortable place to wait for my vehicle. Everyone I encountered was customer-focused and helpful. More

by ckelley6 Verified Customer Verified Customer

Report | Print

The service at gatorland toyota was okay. I have been using gatorland for service since my purchase. I have been using gatorland for service since my purchase. More

by MRLINDSEY Verified Customer Verified Customer

Report | Print

Good treatment and attention. The staff is always very attentive, very friendly and ready to want to help you.. The staff is always very attentive, very friendly and ready to want to help you.. More

by Jorgegil Verified Customer Verified Customer

Report | Print

Seems up and down and not always customer-centered. We have bought 2 cars there and many elsewhere. We get good service and attention at times like yesterday. At times the telephone number doesn’t e We have bought 2 cars there and many elsewhere. We get good service and attention at times like yesterday. At times the telephone number doesn’t even answer in Service. Once we had a simple problem and could get no one to answer the phone. Frustrating. More

by G8rmo Verified Customer Verified Customer

Report | Print

I received a very good service, the person in charge of quoting my new tires explained everything to me very well, the service was excellent. quoting my new tires explained everything to me very well, the service was excellent. More

by ASANCHEZT Verified Customer Verified Customer

Report | Print

Pleased with customer service processes for regular service maintenance. Time-in and time out was good. service maintenance. Time-in and time out was good. More

by macon109 Verified Customer Verified Customer

Report | Print

Told that our battery needed to be replaced but no one looked at service record to see battery was recently replaced and still under warranty. We had to bring this up ourselves after we left Toyota and it looked at service record to see battery was recently replaced and still under warranty. We had to bring this up ourselves after we left Toyota and it required a return trip to Toyota the next week for all this as well as a refund for the new battery. More

by DEGROFFC Verified Customer Verified Customer

Report | Print