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Arnaldo Mella

Overview Reviews (233) Inventory (197)

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Arnaldo Mella

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Arnaldo Mella

Assistant Service Manager

Gatorland Toyota

2985 N Main St
Gainesville, FL 32609

With Toyota since August 2010 as a Certified Toyota Technician. I'm really passionate about cars. I enjoy going to car shows.

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4.6

233 Reviews

With Toyota since August 2010 as a Certified Toyota Technician. I'm really passionate about cars. I enjoy going to car shows.

Overview Reviews (233) Inventory (197)

Dealership Experience

5 yrs, 6 mos

Industry Experience

14 yrs, 8 mos

Specialties & Trainings

CERTIFIED TOYOTA TECHNICIAN

4.6

233 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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233 Reviews of Arnaldo Mella

May 31, 2024

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Employee Rating

I was pleased with the service , I will come back if you keep the monthly coupons keep the monthly coupons More

by dardas_6

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Ariana Jordan

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May 31, 2024 -

Gatorland Toyota responded

Thank you for your kind words! We're delighted to hear you were pleased with our service. We'll keep the monthly coupons coming. We look forward to seeing you again soon!

May 24, 2024

Dealership Rating

Employee Rating

Attempted to sell service and this varies with each visit ranged from filters to transmission ranged from filters to transmission More

by Buzzy.guillette

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Shad Buchanan, Daniel Ainsworth, Iliana Mullins, Ian Roberts, Nancy Voss, Ariana Jordan, Kendall Zelaya

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May 28, 2024 -

Gatorland Toyota responded

Thank you for your feedback. We apologize for any inconsistencies you've experienced during your visits. Our goal is to provide clear and consistent service recommendations. If there's anything we can assist you with or have any additional feedback you'd like to share, please don't hesitate to contact our service director, Jon Dansby, directly at Jdansby@gettel.com.

May 17, 2024

Dealership Rating

Employee Rating

Arnaldo was friendly and helpful. I had a great experience with my standard 18-month maintenance appointment. I was in and out of the shop in under one hour!! While waiting, I had a w I had a great experience with my standard 18-month maintenance appointment. I was in and out of the shop in under one hour!! While waiting, I had a well lighted and comfortable place to wait for my vehicle. Everyone I encountered was customer-focused and helpful. More

by ckelley6

Verified Customer

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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May 17, 2024 -

Gatorland Toyota responded

Thank you so much for your kind words! We're thrilled Arnaldo and our team provided you with a friendly and efficient experience during your maintenance appointment. We look forward to serving you again!

May 13, 2024

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Employee Rating

The service at gatorland toyota was okay. I have been using gatorland for service since my purchase. I have been using gatorland for service since my purchase. More

by MRLINDSEY

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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May 13, 2024 -

Gatorland Toyota responded

Thank you for sharing your experience with us. We're glad to have been your service provider since your purchase. Your feedback is valuable to us as we continuously strive to improve. If there's anything specific you feel we could do better, please don't hesitate to let us know. We appreciate your loyalty and look forward to serving you again.

May 12, 2024

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Good treatment and attention. The staff is always very attentive, very friendly and ready to want to help you.. The staff is always very attentive, very friendly and ready to want to help you.. More

by Jorgegil

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Iliana Mullins

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May 13, 2024 -

Gatorland Toyota responded

Thank you for your kind words! We're delighted you had a positive experience with our team. Providing excellent service and a friendly atmosphere is always our goal. We look forward to welcoming you back in the future!

May 11, 2024

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Seems up and down and not always customer-centered. We have bought 2 cars there and many elsewhere. We get good service and attention at times like yesterday. At times the telephone number doesn’t e We have bought 2 cars there and many elsewhere. We get good service and attention at times like yesterday. At times the telephone number doesn’t even answer in Service. Once we had a simple problem and could get no one to answer the phone. Frustrating. More

by G8rmo

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Iliana Mullins, Ariana Jordan

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May 13, 2024 -

Gatorland Toyota responded

Thank you for your feedback and for choosing our dealership for vehicle purchases. We're glad you've experienced good service and attention, especially during your recent visit. We apologize for any inconvenience you've experienced with our telephone service. We strive to provide excellent customer service at all times and will address the issue. Your feedback is valuable to us.

May 06, 2024

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Employee Rating

I received a very good service, the person in charge of quoting my new tires explained everything to me very well, the service was excellent. quoting my new tires explained everything to me very well, the service was excellent. More

by ASANCHEZT

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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May 07, 2024 -

Gatorland Toyota responded

Thank you so much for your positive feedback! We're thrilled to hear that you had a great experience with us. We look forward to serving you again!

May 02, 2024

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Employee Rating

Pleased with customer service processes for regular service maintenance. Time-in and time out was good. service maintenance. Time-in and time out was good. More

by macon109

Verified Customer

Recommend Dealer

Yes

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May 02, 2024 -

Gatorland Toyota responded

Thank you for your positive feedback! We're thrilled you were pleased with our customer service processes for regular maintenance. Ensuring a smooth and timely experience for our customers is always a top priority. We appreciate your business and look forward to serving you again!

April 21, 2024

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Employee Rating

Told that our battery needed to be replaced but no one looked at service record to see battery was recently replaced and still under warranty. We had to bring this up ourselves after we left Toyota and it looked at service record to see battery was recently replaced and still under warranty. We had to bring this up ourselves after we left Toyota and it required a return trip to Toyota the next week for all this as well as a refund for the new battery. More

by DEGROFFC

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Daniel Ainsworth

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April 20, 2024

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Employee Rating

He did a good job Listens to customers and addresses issues makes a lot of difference Thank you issues makes a lot of difference Thank you More

by nadir352

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Apr 22, 2024 -

Gatorland Toyota responded

Thank you for your positive feedback! We're glad you had a great experience with us. We look forward to serving you again!

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