Armando Veitia

I purchased a used 2013 jeep wrangler from sales person. Told me I had to pay $10,000.00 for a $18k used vehicle. None of the money was used for the vehicle. I was financed by the dealer at $18k and was tol Told me I had to pay $10,000.00 for a $18k used vehicle. None of the money was used for the vehicle. I was financed by the dealer at $18k and was told that I’d have full bumper to bumper coverage if anything was wrong with the vehicle . The jeep had many issues. Roof leaked water in during rain. The engine had misfiring and over heating. I took it to the dealership shop and asked to repair and look into all the issues I stated. They told me that it would cost over $14k to fix all the issues and my warranty doesn’t cover anything after They held my vehicle for over a month and did nothing with it . I was charged $1000.00 for a rental when I was told it would be covered during the process of repairs. I have had many issues and continue to while I pay a premium monthly payment of $391 and in the past year because of the finance company. Only $1000.00 has come off the finance loan. Along with the repairs that I have come out of my pocket; a new radiator (the prior one was clogged with repair liquid already in it), a new water pump( prior one was cracked on three fans ) a malfunctioning temperature sensor (was not opening to allow the flow) : I still believe there is an issue with the head gasket I stated my first time taking it to the dealership shop. I had to replace my own roof since I was told it would cost me over $3000.00 for replacement. I replaced it myself in an hour and a half for 10percent the cost . Along with other issues that must be attended such as brakes and rotors and suspensions that was all rotted with rust. As I struggle to purchase all these parts out of pocket and maintenance to fix this. I must pay for this monthly payment so I don’t lose the vehicle that gets me to and from my personal and professional responsibility. I was also told to change my entire insurance coverage which doubled monthly to over $450.00 with 10percent coverage of my previous insurance. I am very disappointed in this company overall except for the employees behind the parts counter who have assisted in finding the exact parts I need to replace . I do not recommend anyone to ever shop with this dealership. They will steal and lie and not uphold their word really being there for the customer. Why would they. They already know I’m committed in a legal contract agreement that has put me in a financial struggle every day since I trusted them More

by MYSABAN5584 Verified Customer Verified Customer

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Le estoy muy agradecida a Paula pues me ayudó mucho y bien rápido, a pesar de ser un día bien ocupado. bien rápido, a pesar de ser un día bien ocupado. More

by bettyd122573@gmail.com Verified Customer Verified Customer

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For as extremely congested as the dealership is, the crew in the service department are preforming adequately. in the service department are preforming adequately. More

by ROCHEJ305 Verified Customer Verified Customer

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Amazing service and customer care. Carlos was so helpful. Definitely will go back again. Super Carlos was so helpful. Definitely will go back again. Super More

by valle_a Verified Customer Verified Customer

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Very good service. Professional staff and attention. Definitely would recommend. Did not miss work because they got my car ready early in the morning. Professional staff and attention. Definitely would recommend. Did not miss work because they got my car ready early in the morning. More

by CHRISP.MESA Verified Customer Verified Customer

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Service has gotten way way better over the last year or two ! Keep it up ! two ! Keep it up ! More

by najsk888i Verified Customer Verified Customer

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Outstanding service great communication all done in a timely manner will recommend to a friend timely manner will recommend to a friend More

by demetrio Verified Customer Verified Customer

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Paula and the whole dealer team… the best, always go the extra mile to resilve any issues with my ram. Love to get oil change and tire rotation here because they are fast and reliable extra mile to resilve any issues with my ram. Love to get oil change and tire rotation here because they are fast and reliable More

by fcadserv Verified Customer Verified Customer

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La atención magnífica, tanto del vendedor como de todos los implicados en la venta del carro los implicados en la venta del carro More

by ROBERJ83 Verified Customer Verified Customer

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Both Mr. Felipe Francisco and Kendall Dodge/Jeep/Chrysler as always were extremely professional and friendly. Felipe Francisco and Kendall Dodge/Jeep/Chrysler as always were extremely professional and friendly. More

by ROCHEJ305 Verified Customer Verified Customer

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