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Arlene Cochran
Arlene Cochran at Walt Massey Kia

Arlene Cochran

Service Advisor

Walt Massey Kia

106 Kia Lane
Mccomb, MS 39648

Contact Me
4.7
27 Reviews

Dealership Experience

10 mos

4.7

27 Reviews

Write a Review

27 Reviews of Arlene Cochran

March 30, 2026

Dealership Rating
Employee Rating

Everyone was friendly and service was fast and quick . .Charles Price make u feel at home and comfortable..Woukd recommend this dealership to anyone More

by lyonstina33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tony Lamoureux, Charles Price, Kimberly Youngblood, Delano Evans, Teiara Scott

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March 30, 2026

Dealership Rating
Employee Rating

Fast service and friendly staff . .They make u feel at home when u there ..Great staff and Charles Price is the best More

by lyonstina33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tony Lamoureux, Charles Price, Kimberly Youngblood, Delano Evans, Teiara Scott

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March 18, 2026

Dealership Rating
Employee Rating

Customer service is outstanding, top notch and very professional, from sales to service,, overall my experience was great!!! More

by pricecharles75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tony Lamoureux, Charles Price, Kimberly Youngblood, Delano Evans, Teiara Scott , Christopher Cheung, Wesley Hubner, Roshellman, Breakfield, Ellis Spring,and so many others

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Mar 18, 2026

Walt Massey Kia responded

Thank you for sharing your experience. We’re thrilled to hear you received outstanding, professional service from start to finish. We truly appreciate your trust and support!

March 14, 2026

Dealership Rating
Employee Rating

Everyone is always very nice. I always get great service when I take my vehicle there to have it serviced. More

by burgesmelissa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Teiara Scott

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Mar 16, 2026

Walt Massey Kia responded

Thank you for sharing your experience. We’re glad to hear our team consistently provides friendly and excellent service whenever you bring your vehicle in. We truly appreciate your trust and continued support!

March 09, 2026

Dealership Rating
Employee Rating

I was literally stranded, my car had to be towed in. 3 days after my appt, it drove out like a new car at a very reasonable repair fee. Everyone was patient, friendly and professional! Thank you Walt Ma More

by lisahux59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 10, 2026

Walt Massey Kia responded

It is remarkable to hear that the team in McComb turned a stressful situation into such a positive outcome. Providing patient, professional service and high-quality repairs at a fair price is a top priority. Your appreciation is greatly valued.

March 02, 2026

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Employee Rating

The dealership is well organized and I’m glad I was given the information that I received. More

by army.vet220
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Teiara Scott

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Mar 03, 2026

Walt Massey Kia responded

It is wonderful to hear that the organization and information provided met every expectation. Ensuring a clear and well-structured experience is a core focus for the entire team. We truly appreciate the kind words and the continued trust. Thank you for choosing us!

February 26, 2026

Dealership Rating
Employee Rating

Has always done a good job. Very courteous. Only thing that needs working out is the scheduling of appointments overlapping. More

by gptindle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tony Lamoureux, Charles Price, Kimberly Youngblood, Delano Evans, Teiara Scott , Jason Slaughter

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Feb 27, 2026

Walt Massey Kia responded

We appreciate the feedback and the kind words regarding our courteous service. It is a pleasure to consistently meet expectations, though the concerns regarding appointment scheduling are noted. Improving the efficiency of our calendar is a priority to ensure a smoother experience for everyone. Thank you for bringing this to our attention so we can continue to improve!

February 19, 2026

Dealership Rating
Employee Rating

I am very pleased with the service and especially the courtesy I received while there. Staff was very friendly and professional. Keep up the good work. DJ More

by dojones1999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kimberly Youngblood, Teiara Scott

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Feb 19, 2026

Walt Massey Kia responded

Thank you for sharing your experience. We’re glad to hear you were pleased with the service and appreciated the friendly, professional, and courteous care from our staff. We truly value your trust and support!

February 10, 2026

Dealership Rating
Employee Rating

Bathrooms were nice and clean. Dealership was easy to find. Nice televisions. Not coming back More

by madeb21153
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Feb 10, 2026

Walt Massey Kia responded

We’re sorry to hear this was your experience and appreciate you bringing it to our attention. Our General Manager, Tony Lamoureux, would like to speak with you directly to better understand what happened and will reach out to you as soon as possible to discuss a resolution. You can also reach him at (985) 687-8099.

Feb 10, 2026

Walt Massey Kia responded

We’re sorry to hear this was your experience and appreciate you bringing it to our attention. Our General Manager, Tony Lamoureux, would like to speak with you directly to better understand what happened and will reach out to you as soon as possible to discuss a resolution. You can also reach him at (985) 687-8099.

February 05, 2026

Dealership Rating
Employee Rating

Keep up the good work and thank you'll for the service everyone is so friendly More

by shilliemspears59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tony Lamoureux, Charles Price, Kimberly Youngblood, Delano Evans

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Feb 05, 2026

Walt Massey Kia responded

Thank you for your kind words. We’re glad to hear you had a positive experience and found our team friendly. We truly appreciate your trust and support!

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