Arina Romanovskaya
Arina Romanovskaya at Longo Toyota

Arina Romanovskaya

Digital Sales

Longo Toyota

3534 Peck Rd
El Monte, CA 91731

4.6
72 Reviews
4.6

72 Reviews

Write a Review

Dealership Experience

9 yrs, 11 mos

Industry Experience

9 yrs, 11 mos

Languages Spoken

English English

Russian Russian

72 Reviews of Arina Romanovskaya

October 10, 2024

Dealership Rating
Employee Rating

Excellent high volume dealership with fair pricing. Highly responsive, no nonsense business practices that make the whole buying process extremely easy. More

by AY
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Oct 10, 2024

Longo Toyota responded

Thank you so much for your kindness and trust in our dealership and team! We truly appreciate your positive feedback. At our high-volume dealership, we strive to provide fair pricing and maintain highly responsive, no-nonsense business practices. It’s wonderful to hear that you found the buying process easy. We look forward to serving you again in the future! Team Longo

July 25, 2024

Dealership Rating
Employee Rating

Super easy to work with, straight forward, honest. Highly recommended dealing with Arina for all Toyota deals. More

by waynemah
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 25, 2024

Longo Toyota responded

Congratulations on your recent purchase from Longo Toyota

July 24, 2024

Dealership Rating
Employee Rating

Arina is absolutely amazing! She was wonderful and easy to work with. Straightforward and clear communication. Quick and responsive. If I ever buy again, she’ll be the first pers More

by kdave37
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 24, 2024

Longo Toyota responded

Welcome to the Longo Toyota's family and please enjoy what you drive.

July 10, 2024

Dealership Rating
Employee Rating

Arina gave us such a good experience with our purchase that we plan to come back to her when we are ready to update our second vehicle. We can’t thank her enough. Highly recommended. More

by iheartroshi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 10, 2024

Longo Toyota responded

Thank you for being the most important part of our business and congratulations from all of us @ Longo Toyota

July 07, 2024

Dealership Rating
Employee Rating

Arina Romanovskaya Made things way more complicated and frustrating when it didn’t need to be & was rude. I purchased a new rav 4 from them and she was annoying and hard to work with. I would never purcha More

by Sean
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Paul Kim

Jul 09, 2024

Longo Toyota responded

We wanted to acknowledge your posting on DealerRater and extend our apology. We know deal structures can be complex, especially when names are changed, pre-approval drafts have a variance, name only on the vehicle registration, pending proof of insurance, with multiple funding opportunities such as Navy Federal and School First. Thank you for sharing your viewpoint with our Sales Director Paul Kim.

Jul 20, 2024

Sean responded

Unfortunately it’s not that complicated nor should it be. Especially when the user has brought the proper legal documents to show proof that everything is in order and correct. And even more so when the sales representative has the user call up the banking Institute five separate occasions and the banks say that it’s OK everything will clear and be OK with 5 separate representatives saying it’s OK. Then the sales person says “ I have been selling cars and I’ve never seen someone put two people onto one title. The bank will 100 reject this” Then 4 days later the check clears and everything goes though. Instead of the sales person (Arina Romanovskaya ) apologizing for the huge inconvenience, it had caused making me go back multiple times. Knowing I live a couple of hours away She acted like nothing ever happened. I can tell Arina Romanovskaya was not happy when the banking Institute representatives all said the exact same thing that it was. She would purposely rephrase the question multiple times confusing both parties trying to get a different response. That was inaccurate. - when she wasn’t getting the response that satisfied her she just got more and more upset. The proper course of action from the beginning should have been hey this is all super new to us. As a precondition we’re are going to do X , X and X , if everything goes though then X will happen and knowing you live a bit away we can offer vehicle delivery . But instead I had to talk with Paul and within 3 minutes of speaking with him we were both on the same page and understanding of the situation. When I had requested to talk to Paul Arina got upset and made a remark saying how she’s “never had anyone attempt to talk to her manger before .” I had to ask Paul to meet me in the middle and explain things that Arina wasn’t explaining, then I had to request for the vehicle to be delivered. The delivery was going to take too long to get. I still had to come down and pick it up. Also your reply shouldn’t have the customers personal banking information to try and DOX them. Overall I’m very disappointed and dissatisfied with the dealership and how they tend to handle / communicate overall.

January 20, 2024

Dealership Rating
Employee Rating

Great experience with the entire Team at Longo! Fast, friendly, and upfront buying experience. Michael and the Team were very helpful. More

by C1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Michael Kim

Jan 22, 2024

Longo Toyota responded

Thank you for your recent visit - We know you have many choices when selecting a servicing dealer. Michael and team are honored to serve you. Enjoy what you drive - Team Longo

December 07, 2023

Dealership Rating

Arina was wonderful to work with. She was quick, responsive and made the car buying process seamless. She is professional and courteous to her customers. Purchasing a car is gener More

by Anthony V.
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 07, 2023

Longo Toyota responded

Hi Anthony, we know you have many choices when selecting a brand | dealer and Longo Toyota is so happy you came and met with Arina for your auto care needs. Enjoy what's sitting in your driveway and please have the Merriest of Holidays. We're honored to serve you!

May 15, 2023

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Employee Rating

So happy that we found Longo Toyota during these crazy times for buying new and used cars. The majority of our experience with Longo was online and via email working directly with Arina Romanovskaya who More

by JohnB_713
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
May 15, 2023

Longo Toyota responded

You certainly picked a perfect Toyota in the (4Runner) and we're honored to serve you - Enjoy what you drive and welcome to the Longo Family

April 17, 2023

Dealership Rating
Employee Rating

Upfront, clear, concise and straightforward. Arina gets a 10 for customer service and customer satisfaction. Longo always knocks it out the park. These other price gouging dealers will never get More

by arellanesjorge
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 17, 2023

Longo Toyota responded

We never want you going anywhere else but Longo Toyota for your auto care needs. Enjoy what you drive and please know how honored to have been selected - Team Longo

November 02, 2022

Dealership Rating
Employee Rating

Arina and Longo have earned a customer for life! I wanted an extremely hard to find vehicle, other dealerships were charging as much as $20,000 over MSRP! Longo sold the vehicle to me without any ma More

by Alex_B91
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Nov 03, 2022

Longo Toyota responded

THANK YOU * for this wonderful review about your experience with Longo Toyota | Arina. We're delighted to read of the caring attention provided by Arina, that's how we do things here at Longo. We're honored to serve you and welcome to the Longo Family

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