Arin Robeson

Upon arriving we greeted right away, everyone was nice. Throughout the process everyone was responsive and helpful. The sales process was average for a car buying process with the exception of the inabilit Throughout the process everyone was responsive and helpful. The sales process was average for a car buying process with the exception of the inability to pay for the car outright with our credit card, we were forced to finance the car incurring finance charges when we wanted to pay it off in full using our own credit card. We agreed because my daughter needed a car. When we test drove the car the sales person unlocked the car with the key fob so we completely missed the fact that front passenger door lock isn't working as well as, as soon as we drove the car home saw the driver side front door handle pop off. I contacted the finance manager we dealt with as his was the only email address I had, but we also contacted the sales person via text. After several days he has yet to respond. I understand the car was as is but reached out in hopes the dealership would be willing to help given the circumstances. My wife and I like a couple Hyundai SUVs that we have been looking at for when we are ready to replace one of our other vehicles, unfortunately at this point, if we do proceed with one of those SUVs at that time, I'm not sure it will be from this dealership. I can deal with the answer if the answer is no regarding the items above, but not responding at all doesn't speak well to wanting future business. I bought a car from another dealer over two years ago and still have open communication with that sales person who I would definitely buy another car from. More

by Cmonice77 Verified Customer Verified Customer

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Everyone treated us well. The staff was professional, and the manager went above and beyond to make us comfortable with the whole process. The staff was professional, and the manager went above and beyond to make us comfortable with the whole process. More

by sfcdad.massey Verified Customer Verified Customer

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I told them what I wanted and Arin made it happen. She worked with us and got us the best possible deal. Everybody was upfront and honest as well. But She worked with us and got us the best possible deal. Everybody was upfront and honest as well. But More

by ACEVES34527 Verified Customer Verified Customer

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Great experience. Thanks for the great service. I enjoyed the opportunity and the wonderful professionalism Thanks for the great service. I enjoyed the opportunity and the wonderful professionalism More

by Reyjramirez Verified Customer Verified Customer

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I have had issues on my purchase process, it was not transparent at all and the promises done by Mrs Arin Robeson were never fulfilled. After about 4 months of continuously following up I spoke to Mr, transparent at all and the promises done by Mrs Arin Robeson were never fulfilled. After about 4 months of continuously following up I spoke to Mr, Chris Russel , who blamed previous management and promised to work on the promises done and also never gave me a feedback too. It was a frustrating experience. More

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Arin was a joy to work with. She listened to what we said and allowed it to be a quick transaction. She listened to what we said and allowed it to be a quick transaction. More

by Darlene Verified Customer Verified Customer

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I recently bought a 2025 Palisade from Arin. She was great! Super chill, no pressure and easy going. I knew what I wanted going in and she didn't try to sell me something else. I have no ide She was great! Super chill, no pressure and easy going. I knew what I wanted going in and she didn't try to sell me something else. I have no idea how the service department is as of yet, hoping it will be good. More

by cah_1124 Verified Customer Verified Customer

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No lies or wasting your time I love this place. At first I thought I would have to do the walk of shame out the front door lol but instead I drove away A. STARKS At first I thought I would have to do the walk of shame out the front door lol but instead I drove away A. STARKS More

by goochllc Verified Customer Verified Customer

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"As soon as I entered the dealership, I knew I was in the right place to find the perfect and safest car for my family, and I couldn’t be happier with my choice.” right place to find the perfect and safest car for my family, and I couldn’t be happier with my choice.” More

by robertogomesve737 Verified Customer Verified Customer

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Great second purchase from Big Star Hyundai, no problems at all! Sit not like all the additional charges at closing! at all! Sit not like all the additional charges at closing! More

by aylco Verified Customer Verified Customer

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