Arielle Contreras
Arielle Contreras at Toyota of North Austin
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Arielle Contreras

Service Advisor

Toyota of North Austin

8400 Research Boulevard
Austin, TX 78758

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4.1
7 Reviews
4.1

7 Reviews

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7 Reviews of Arielle Contreras

January 17, 2025

Dealership Rating
Employee Rating

The service center is well organized and runs like a clock. I have confidence that they are servicing my vehicle in a professional manner back in the service bay. More

by ariel.preminger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 20, 2025

Toyota of North Austin responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

January 17, 2025

Dealership Rating
Employee Rating

Wait was much longer than I had been told it would be on the phone. I tried to get a new key made. Key does not work, unable to reach anyone by phone. Hoping to get a full refund. More

by ras777d9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jan 21, 2025

Toyota of North Austin responded

Thank you for your feedback. I'm sorry to hear that you experienced a long wait and issues with your key. I can't locate your information based on just your username. Could you please contact me at your earliest convenience? I would really like to assist you. Josie Easter, Service Customer Relations jeaster@toyotaofnorthaustin.com

December 23, 2024

Dealership Rating
Employee Rating

I went in for a car service and they wanted to charge me for a previous service i had a year ago. A year ago they had us wating for more than 4 hours for an oil change service and they decided to give us a More

by Lealalberto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jerry (Service Manager)

Dec 27, 2024

Toyota of North Austin responded

Thank you for your feedback. I would like to look into the specifics of your visit, but will not be able to find your file solely with your username. Please contact me directly at your earliest convenience, so I can assist. Josie Easter, Service Customer Relations jeaster@toyotaofnorthaustin.com

December 06, 2024

Dealership Rating
Employee Rating

The employees were very polite and helpful. They answered all my questions. The only negative part was the wait. It's a busy place. More

by laharper4838
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brantly Cheatham

Dec 08, 2024

Toyota of North Austin responded

Hello, we appreciate you taking the time to leave us this feedback. Thank you for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.

October 21, 2024

Dealership Rating
Employee Rating

The online scheduling was fairly easy, although there was a bit of a hiccup when I called the service phone number and it kept hanging up on me (either option 1 or 3). I finally had the schedule link sent to More

by Diem
Recommend Dealer
Yes
Oct 25, 2024

Toyota of North Austin responded

Hello Diem, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

October 16, 2024

Dealership Rating
Employee Rating

I have purchased 2 cars from here and service is always reasonable. Location is also very convenient. Waiting area is comfortable. More

by harshil22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 19, 2024

Toyota of North Austin responded

Hi, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 14, 2024

Dealership Rating
Employee Rating

Before a day my car never my car led negavetion restart too much Before never and look like water not fill and my break side carpet inside removed 🙃 please fix my things no charges. Thanks More

by Muhammad farooq khan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Danny De La Rosa, Martin Rico

Oct 14, 2024

Muhammad farooq khan responded

😔

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