Ariel McFarland

Faster than expected. I needed urgent work done to my car and it took less time than I had expected. I appreciated everyone’s help and quick work. Thank you! I needed urgent work done to my car and it took less time than I had expected. I appreciated everyone’s help and quick work. Thank you! More

by fabymoo3 Verified Customer Verified Customer

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Good people, good service. Ariel explained my needs clearly and gave me an estimate before work performed. I’m very happy Ariel explained my needs clearly and gave me an estimate before work performed. I’m very happy More

by lwgraden Verified Customer Verified Customer

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Initial communications went well. Repair was fully completed. Our service consultant was ill the day the car was finished. No one called us to tell us it was ready for pick-up. Had we Repair was fully completed. Our service consultant was ill the day the car was finished. No one called us to tell us it was ready for pick-up. Had we not called, we potentially would have lost several days over the recent holiday weekend. More

by Kr_Treefrog2 Verified Customer Verified Customer

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Within 4 miles of my home, easy for scheduling appointments and services, friendly and knowledgeable staff. appointments and services, friendly and knowledgeable staff. More

by Kevin Verified Customer Verified Customer

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Carver Toyota Service Department has earned my business because they are extending efficient, competent, professional, and extremely polite. The only thing I wish they would improve on scheduling capabilit because they are extending efficient, competent, professional, and extremely polite. The only thing I wish they would improve on scheduling capabilities through the Toyota App and on their website. Currently you cannot schedule service via the Toyota App for Carver Toyota’s Service Center, and when scheduling service online you are only capable of scheduling one item per appointment. For instance you cannot schedule service only schedule an oil change, and if you wish to schedule a tire rotation you have to schedule two separate appointments. For efficiency purposes it would be easier if the customer could schedule both under one appointment. More

by A-Aron Verified Customer Verified Customer

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Ariel is a great advisor and addressed my concerns . Made suggestions on recommended services which I’m doing as I can . I recommend Carver and will purchase another Toyota when the need arises. Made suggestions on recommended services which I’m doing as I can . I recommend Carver and will purchase another Toyota when the need arises. More

by lwgraden Verified Customer Verified Customer

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Fast and friendly service. Always go the extra step to ensure customer has a great experience. Always go the extra step to ensure customer has a great experience. More

by BKKEYS238 Verified Customer Verified Customer

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Always great customer service in and out quickly. Will be back in 5000 miles to get my next free service Will be back in 5000 miles to get my next free service More

by nsdough Verified Customer Verified Customer

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I’ve been going to carver for 11 years for my service of several vehicles. It’s been nightmare after nightmare the whole time, down right horrible. If I could give a negative rating I would .. run forest ru several vehicles. It’s been nightmare after nightmare the whole time, down right horrible. If I could give a negative rating I would .. run forest run!!! I’m at Beck Toyota today and what a world of difference in the entire process/experience .. wow!! More

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Had appointment on October 2 to program a second key fob and mechanical key. Ariel Mcfarland did her job well enough. Nevertheless, when I got home and tried to use the new mechanical key, it did not work and mechanical key. Ariel Mcfarland did her job well enough. Nevertheless, when I got home and tried to use the new mechanical key, it did not work. It was clearly cut wrong. When I called to inform Carver that the key did not work, I was told to come back on October 14. The person who cut the new key did a poor job. Should be fired. What about charges for environmental waste and shop supplies? Thid is a rip off. More

by PURDUE1967 Verified Customer Verified Customer

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