Aric Studer

Neglect from Spitzer Management & Alarming Response from Dodge I’m writing this review after a deeply frustrating and disappointing experience with Spitzer Motors of Mansfield and Dodge. My 2023 Dodge Horn Dodge I’m writing this review after a deeply frustrating and disappointing experience with Spitzer Motors of Mansfield and Dodge. My 2023 Dodge Hornet has been at Spitzer since January 14, 2025, for a major electrical issues—specifically, the battery failing to hold a charge. This issue first started in January 2024, and despite several documented repair attempts and over 70 consecutive days out of service and at the dealer, there is still no resolution. What’s even more shocking is the complete lack of accountability from Spitzer’s management team. Communication has been poor, leadership has been unresponsive, and I’ve been left completely in the dark about progress—or the lack thereof. Rather than take ownership or escalate the matter effectively, Spitzer management has simply let this drag on and blamed Dodge Corporate. To make matters worse, I was told that Dodge's position is that the Hornet is only expected to hold a battery charge for one week or maybe two if I'm lucky. That’s completely unacceptable for a modern vehicle, especially one still under warranty with only 13,000 miles. If that is truly Dodge’s stance, it is both alarming and absurd—and it speaks volumes about how seriously they take product reliability and customer satisfaction. As a long-time Dodge customer, this entire experience has been insulting. My Hornet sits at a dealership with no clear path forward. The lack of transparency, urgency, and support from both Spitzer Motors’ leadership and Dodge corporate has been appalling. I cannot, in good faith, recommend Spitzer Motors of Mansfield to anyone looking for responsible service, follow-through, or professional management. And I strongly caution anyone considering a Dodge Hornet. 📅 Update (3/28/25): Spitzer called to say they’re done trying to fix the car. I picked it up. The next day the alarm went off randomly, and now the car won’t start—battery is dead again. Dealer and Dodge have washed their hands of it. Car is not fixed... More

by JGRAY22 Verified Customer Verified Customer

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The buying experience was great! No hassle, no pressure, no back and forth. I was in and out with a trade, down lay, financing and my new vehicle in 2 hours. No hassle, no pressure, no back and forth. I was in and out with a trade, down lay, financing and my new vehicle in 2 hours. More

by MIKEG5513 Verified Customer Verified Customer

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This dealership is the best! We always come here for work done on our car. We get the best service in the most polite and quickest time. Everyone is respectful knowledgeable and We always come here for work done on our car. We get the best service in the most polite and quickest time. Everyone is respectful knowledgeable and lighthearted. We actually enjoy going to our Spitzer dodge garage. Thank you guys Sharon More

by Sharon Beyer Verified Customer Verified Customer

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They went out of their way to complete old recalls on our trucks that was missed over the year ,Thank you trucks that was missed over the year ,Thank you More

by dennis.golden Verified Customer Verified Customer

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Very kind checked on us frequently to let us know what was going on with our car kept us updated was going on with our car kept us updated More

by OOOHANNA Verified Customer Verified Customer

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Very one is very knowledgeable and genuinely cares for their customers. Great experience over all their customers. Great experience over all More

by KOZIMOR.RYAN Verified Customer Verified Customer

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Everyone was extremely helpful. They found the exact jeep we wanted and brought it in for us. They also took the time to explain all of the features of the car. It was a great exper They found the exact jeep we wanted and brought it in for us. They also took the time to explain all of the features of the car. It was a great experience all around. More

by COURTNEYELDRIDGE21 Verified Customer Verified Customer

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Very professional and concern for the customer satisfaction. My second time working with this dealership. satisfaction. My second time working with this dealership. More

by WLADKINS3 Verified Customer Verified Customer

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Service Dept is AMAZING ! I was not “thrilled” with interaction with sales within the dealership I was not “thrilled” with interaction with sales within the dealership More

by careymransom Verified Customer Verified Customer

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Good people, smooth process. We’re not pushy about selling the vehicle or additional add ons We’re not pushy about selling the vehicle or additional add ons More

by CRWRESTLER2008 Verified Customer Verified Customer

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