Ariadna Martin

The search for a new Pacifica started online, and I received a text and call within 10 minutes. It was easy to setup an appointment with Jimmy who was very helpful and knowledgeable as we reviewed the received a text and call within 10 minutes. It was easy to setup an appointment with Jimmy who was very helpful and knowledgeable as we reviewed the vehicle options on the lot. The whole process from walk-in, trade, sign papers and drive away took less than 3 hours. We were able to get a great deal and are pleased with the whole process. The only problem I have with Arrigo Chrysler is how the service department processes customers. As a new customer coming for service, there is no indication of where to go to get started, like a service desk at most other dealers. I pulled into the Express oil change lane and stood by the vehicle for 15 minutes and no one came to talk with me. The so-called Express Oil Change is anything but express - waiting hour or more to get a oil change. When I called to schedule an oil change I was told they don't do that - just come to the Express. So, I go to the Mobile oil change place where I can be out of there in 15 minutes. So, kudos to sales, but service intake needs work. More

by Tirwin2008 Verified Customer Verified Customer

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This is a great dealership. I bought 3 vehicles here and will continue to buy more vehicles at this dealership. I’m very pleased with the service and professionalism. I bought 3 vehicles here and will continue to buy more vehicles at this dealership. I’m very pleased with the service and professionalism. More

by eloy_guzman09 Verified Customer Verified Customer

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Terrible experience! This was my second purchase at this place (1st purchase was 2023 Durango Hellcat) and it couldn't have been worse! My girlfriend found the vehicle sh This was my second purchase at this place (1st purchase was 2023 Durango Hellcat) and it couldn't have been worse! My girlfriend found the vehicle she loves (2024 Durango RT, Destroyer Gray). Since we live almost 2 hours away, I did the whole process over the phone and I did my own financing on my end as well, trusting that all information displayed on the listing online for this vehicle was true and accurate. We arrived at the dealership approximately at 7pm to pick up the vehicle, but despite advising the salesperson hours in advanced, the vehicle was getting "detailed", so we were taken inside to finalize the deal. Upon completion of all documentation and handing over the check, we were about to head home when my girlfriend realized the vehicle DID NOT have leather seats, AS ADVERTISED ON THE LISTING! At that time we argued with the sales manager and the best he could come up with, was to refer us to a place that could install leather and a promise that he would try to help us over the cost. Long story short, they did refer us to the place but never heard back from them to help us cover the cost, even with me calling/texting almost every day asking about it! We had to pay over $1800 for their mistake, this is completely and absolutely unacceptable practice for such large dealership. False advertisement at its best! Never coming back here again. More

by vega2411 Verified Customer Verified Customer

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Overall, I am very happy about the car and the way Bryan help us to buy that car very understanding of of my needs for the car and very professional. Thank you so much. Have a nice day. help us to buy that car very understanding of of my needs for the car and very professional. Thank you so much. Have a nice day. More

by MOMRABET Verified Customer Verified Customer

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Great help from Ari before and after my purchase. Thank you, I love my Dodge Charger! Thank you, I love my Dodge Charger! More

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I love this lady I spoke to, her name was Amber Noe, she was so helpful and Patient with me on the phone, we got disconnected and I thought I was going to have to call back but with in moments my phone was was so helpful and Patient with me on the phone, we got disconnected and I thought I was going to have to call back but with in moments my phone was ringing and it was her. Every question I asked her she had an answer for, even when it came down to the nitty-gritty extra fees and taxes she knew what she was talking about. Arrigo Dodge really has a gem on their hands. Working with her has made my anxiety go way down since talking with her More

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