April Lawshea

Team is always helpful and responsive. I trust their service recommendations for items I did not request. I trust their service recommendations for items I did not request. More

by tkmw86 Verified Customer Verified Customer

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April was incredible and deserves a raise ASAP! ! April was communicative, respectful, and informative. Give her a raise! There’s clearly a problem with executive management and poor leadership b ! April was communicative, respectful, and informative. Give her a raise! There’s clearly a problem with executive management and poor leadership because my car repair unnecessarily took one month. More

by STOLLER.NINA Verified Customer Verified Customer

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I had a sudden issue with my car. Everyone was super helpful and my car was fixed only a couple of hours later. I had no idea it was covered under warranty and anticipated spending a Everyone was super helpful and my car was fixed only a couple of hours later. I had no idea it was covered under warranty and anticipated spending a lot of money but the team made sure to check and everything was covered. Overall a wonderful experience. More

by johnpgagen Verified Customer Verified Customer

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the service of the car service is generally low, recently I wanted to change the oil and it was closed, the car dealership is open but the service is closed all the time, customers always need to be served.. I wanted to change the oil and it was closed, the car dealership is open but the service is closed all the time, customers always need to be served... More

by zhorobaev81 Verified Customer Verified Customer

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I got my oil changed and they checked my vehicle For any other service needs They also washed my car and that was awesome! I appreciate the professionalism and great customer care Thank you any other service needs They also washed my car and that was awesome! I appreciate the professionalism and great customer care Thank you More

by lizsumay Verified Customer Verified Customer

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Came to replace a tail light. It was easy, It was quick, It was affordable. It was easy, It was quick, It was affordable. More

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Julio, Ryan, and April all provided efficient and friendly service when I took my vehicle in for an oil change. I will be returning for future service! friendly service when I took my vehicle in for an oil change. I will be returning for future service! More

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I received a text from a Brandon that my car had a recall. It was offered that a mobile service car could come to my home and would take an hour. The appointment confirmation switched to me bringing recall. It was offered that a mobile service car could come to my home and would take an hour. The appointment confirmation switched to me bringing in my car. I called about the discrepancy and was told you don’t have that service and Brandon had not been working for 5 months. I brought the car in for my 10 am appointment. I was told it would be about an hour/ hour and a half no more than two. I was at the dealership for 5 hours!!! I texted for an update and did not receive an answer. At hour 3 - I approached April for an update. She said that “well sometimes things take longer” I understand that work can exceed its estimate but the lack of communication or updates of delays is not being conscious of my time and unprofessional. This is overall poor customer service and a reflection of its new ownership. More

by contina harris Verified Customer Verified Customer

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1- never been greeted in under 5 minutes after pulling in the garage. 2-you say diagnosis costs $190 and try to charge $220 when it’s not taxed (one decent employee did give me a courtesy oil change because the garage. 2-you say diagnosis costs $190 and try to charge $220 when it’s not taxed (one decent employee did give me a courtesy oil change because of the incorrect charge) 3- last two times I’ve gone here for a multipoint inspection, you listed about $6k worth of work. Both times I took it to another ford dealer for a 2nd opinion and they said I didn’t need half the things you were saying. Either your mechanics are DEI or you’re trying to reel in the extra cash hoping the customer isn’t aware of what’s going on under the hood. 4- honesty is not your thing I see. 5- I’ve asked twice for someone to appraise my truck in the event I might want to trade it in. The one time they did inspect it and said they would call me and…crickets! My customer service experience has me just downright awful. More

by ryanmartin2985 Verified Customer Verified Customer

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Very professional highly knowledgeable staff, quick and thorough response, reasonable charges. One thing though please improve telephone contact. lmpossible to reach anyone in the company unless customer thorough response, reasonable charges. One thing though please improve telephone contact. lmpossible to reach anyone in the company unless customer already knows their names. This does not work for first time customers. More

by Connietriggiano Verified Customer Verified Customer

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