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April Lawshea
April Lawshea at Murgado Lincoln of Chicago
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April Lawshea

Service Advisor

Murgado Lincoln of Chicago

2501 N Elston Ave
Chicago, IL 60647

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4.5
19 Reviews

Dealership Experience

8 yrs, 8 mos

Industry Experience

8 yrs, 8 mos

Languages Spoken

English English

4.5

19 Reviews

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19 Reviews of April Lawshea

March 03, 2025

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Employee Rating

Very respectful,good service. great communication..they drop you off to you house and pick you up when you vehicle is ready. More

by no20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Hernandez, Grant Mckay, Aimmey Garcia, Kaleb Ortiz, Joshua Smith, Michael Hedrick

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March 01, 2025

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Employee Rating

Usually, the service is good here. I did not like the service this visit. lack of communication about my car and a thorough check of my car was not performed the first time resulting i More

by svmtucker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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February 27, 2025

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Employee Rating

It is always a pleasure to be able to come and have my vehicle services by very friendly staff and knowledgeable advisors. More

by Lawshea18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Hernandez, Kaleb Ortiz, Joshua Smith

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Feb 27, 2025

Murgado Lincoln of Chicago responded

Thank you for your kind words! We're thrilled to hear that you consistently have a positive experience with our friendly staff and knowledgeable advisors. We appreciate your loyalty!

February 26, 2025

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Employee Rating

Got me in right away, was quick to answer my questions and communicated the timeline of my cars progress. More

by george.achhamer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 26, 2025

Murgado Lincoln of Chicago responded

Thank you for your review! We’re glad to hear that we were able to get you in quickly, answer your questions, and keep you updated on your car’s progress. We appreciate your trust and are happy to have been able to assist you!

February 20, 2025

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Employee Rating

April was great. Had to come in to service a key because of a mix up. it was done quickly and they washed my vehicle as well, which is great. More

by pcogs1221
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 20, 2025

Murgado Lincoln of Chicago responded

Glad to hear April took great care of you! We appreciate your patience and are happy we could resolve the mix-up quickly. Thanks for your feedback!

February 16, 2025

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Employee Rating

Steve Vihnanek and staff are very pleasant to work with. Steve answered my question s More

by Klosacco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Hernandez, Philip Mugan, Grant Mckay, Aimmey Garcia, Kaleb Ortiz, Jon Christensen, Joshua Smith, Ryan Hayes , Steve Vihnanek

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Feb 19, 2025

Murgado Lincoln of Chicago responded

Thank you for your feedback! We're glad to hear that Steve and the team provided a pleasant experience and answered your questions. We appreciate your support!

February 14, 2025

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Employee Rating

All good. I had no problems. They just didn’t have the oil filter I needed More

by Simonengel88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Hernandez, Philip Mugan, Grant Mckay, Aimmey Garcia, Kaleb Ortiz, Joshua Smith

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Feb 19, 2025

Murgado Lincoln of Chicago responded

Glad to hear everything went well overall! We appreciate your patience and hope to have everything you need next time. Let us know if we can assist you further!

February 13, 2025

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Employee Rating

Reliable and trustworthy service! Grateful for your care of our vehicles, the reason we keep coming back! More

by gerrypehler
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Luis Cruz, Joshua Smith

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Feb 19, 2025

Murgado Lincoln of Chicago responded

Thank you for your trust and loyalty! We're grateful for the opportunity to care for your vehicles and look forward to serving you again.

February 11, 2025

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Employee Rating

The only thing missing from the Murgado service area was complimentary donuts! Maybe next time? :-) More

by michaeljkassarj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Aimmey Garcia

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Feb 13, 2025

Murgado Lincoln of Chicago responded

We love that suggestion! A little something sweet can definitely make the service experience even better. We’ll keep it in mind for next time! Thank you for the fun feedback, and we look forward to serving you again soon!

February 10, 2025

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Employee Rating

I like you guys better than when it was Fox Ford much friendlier and much more appreciative of their customers More

by rodwr402
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 13, 2025

Murgado Lincoln of Chicago responded

Thank you so much for the kind words! We’re thrilled to hear you’ve had a positive experience with us, and we truly appreciate your continued trust. It’s important to us that our customers feel valued and appreciated, and we’ll keep working hard to ensure that remains the case. We look forward to seeing you again soon!

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