April Lawshea
April Lawshea at Murgado Lincoln of Chicago
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April Lawshea

Service Advisor

Murgado Lincoln of Chicago

2501 N Elston Ave
Chicago, IL 60647

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4.3
41 Reviews

Dealership Experience

8 yrs, 9 mos

Industry Experience

8 yrs, 9 mos

Languages Spoken

English English

4.3

41 Reviews

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41 Reviews of April Lawshea

April 13, 2025

Dealership Rating
Employee Rating

Efficient and communicative - amazing help with my car and helping me understand what was going on More

by kimmyh15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 14, 2025

Murgado Lincoln of Chicago responded

Thanks for the kind words! We’re glad our team kept things efficient and clear—happy to help anytime!

April 12, 2025

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Employee Rating

Nice place, quick repair, they were professional and friendly, they fixed my car in 2 hours. More

by oykuakay8
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Apr 14, 2025

Murgado Lincoln of Chicago responded

Thank you for the five-star review! We're glad we could provide you with a great experience!

April 10, 2025

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Employee Rating

Very nice service from Mike thank you very much for your atention and answering all my questions More

by JoseB
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Recommend Dealer
Yes

Other Employees Tagged: Michael Hedrick

Apr 10, 2025

Murgado Lincoln of Chicago responded

Thanks for sharing! We're glad to hear Mike provided excellent service and answered all your questions. We appreciate your feedback!

April 10, 2025

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Employee Rating

The staff was really nice and professional. The issue is that of & on randomly, my seatbelt signal beeps, though my seatbelt is fasten and no one else is in the car. Nothing‘s on the seat so I More

by 1stopshopwellness
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 11, 2025

Murgado Lincoln of Chicago responded

Thanks for the feedback. If you haven't yet, check the car's manual. Depending on the model/trim, there may be instructions to accomplish what you want. Also, we can take another look and work toward a solution that gives you more confidence in your vehicle. Please feel free to reach out to our service team directly so we can coordinate a time to better assess this with you. We appreciate your patience and hope to restore your satisfaction soon.

April 09, 2025

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My car was taken in after a very short wait. Everything was done & my car washed. Everyone was so nice and explained everything to me. I would definitely recommend this dealer. More

by dsantuc14
Service Price Transparency
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Recommend Dealer
Yes
Apr 11, 2025

Murgado Lincoln of Chicago responded

Thank you for the kind words! We're glad to hear your visit went smoothly and that our team took great care of you and your vehicle. It's great knowing you felt informed and well taken care of—exactly the experience we aim to provide. We appreciate your recommendation and look forward to seeing you again!

April 09, 2025

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Thanks you for being the best car dealer ship good job always thank yall for everything More

by Leticiabush
Service Price Transparency
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Recommend Dealer
Yes
Apr 10, 2025

Murgado Lincoln of Chicago responded

We appreciate your positive feedback! It's great to know that you had a fantastic experience with us. See you next time!

April 08, 2025

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Everyone we dealt with was very knowledgeable and helpful. We felt very comfortable leasing, knowing that this is a very reputable business that stands behind their product. In addition, the pickup More

by akrohmer
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Service Time
Service Communication
Recommend Dealer
Yes
Apr 11, 2025

Murgado Lincoln of Chicago responded

Thank you for the kind words! We're glad to hear you felt comfortable throughout the leasing process and that our team made everything seamless and enjoyable. It's great to know the pickup and delivery service added to your positive experience. We truly appreciate your recommendation and look forward to continuing to earn your trust.

April 07, 2025

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Julio and Frank took great care of me. I had been having issues that made me consider leaving the Ford family and the work they did kept me in it. Thank you to them both! More

by jordandiehlmann
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Julio Garcia

Apr 11, 2025

Murgado Lincoln of Chicago responded

Thanks very much for the kind words. We look forward to serving you again!

April 07, 2025

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Efficient and kind. They got us in right away and we appreciate it. Thank you. More

by anmoroney
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Apr 11, 2025

Murgado Lincoln of Chicago responded

Thank you for the five-star review! We're glad we could provide you with a great experience!

April 07, 2025

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Employee Rating

recall from ford is not honored. Pay 289 + tax to diagnose and approve the recall. More

by asifsg
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Apr 11, 2025

Murgado Lincoln of Chicago responded

Thank you for bringing this to our attention. Ford typically covers recalls at no cost to the customer, including diagnosis. We’d like to review further. Please reach out directly to our management team so we can look into your case and ensure everything is handled appropriately. Your satisfaction is important to us. Send an email to our GM: charles.grosso@murgadofordlincoln.com.

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