Anwar Ali

Hi I am a Toyota customer from last 3 yrs. I purchased my Toyota RAV 4 on September 2023 from SCARBOROUGH TOYOTA. I bought extended warranty during my purchase agreement. Not satisfied with th I purchased my Toyota RAV 4 on September 2023 from SCARBOROUGH TOYOTA. I bought extended warranty during my purchase agreement. Not satisfied with the service provided by them during my all service time. One example is CAR wash is included in my warranty but they never did it. Last April I did my 5th regular service. During that time they put sticker saying that my last service is on OCTOBER 2023. I asked your staff that why OCTOBER as my contract is going to expire on SEPTEMBER. He answered me that it will be your last service for extended warranty. It doesn't be any problem within that period. While taking my appointment I called Scarborough Toyota to schedule me on SEPTEMBER but the lady on the phone told me that I can't take appointment before October as it is not 6 months from previous service. Then I took the appointment for today (7 October) at 9:00 am. When I reached there at the service desk your staff told me that my warranty is expired so I have to pay for the service. I explained him everything. Asked him to see the sticker. He was not helpful. He then informed the service manager (Henry). Henry came to my car. I showed him the sticker and explained him everything. He told me that he is only covering staff today so I need to call or visit to see the weekdays service manager (Harilal) This is company mistake. Why should I be victim for their mistakes. I want my last service to be done. I am now enough with this dealership. Only they want to trap the customer and do nothing. I will fight for my right until I can. It is totally harassment case. My extended warranty also includes my remote replacement. But the person today was not helpful. I need my all answers and my last service done. Hope to be solved. I have my sticker which show that my last service is on October 2023. More

Report | Print

Anwar Ali is definitely not a professional he doesn’t know how to talk to Customer, had a bad experience not once, but twice, know how to talk to Customer, had a bad experience not once, but twice, More

Report | Print

Customer Service Advisor Review Scarborough Toyota Scion Would like to share our xperience at Scarborough Toyota Scion on Tuesday February 15, 2022. Appointment booked with Service Advisor Anwar A Scion Would like to share our xperience at Scarborough Toyota Scion on Tuesday February 15, 2022. Appointment booked with Service Advisor Anwar Ali who was probably having a really bad day as he did not greet or ask how my husband was doing he arrived for service Anwar was down right rude. Little background I have been a loyal customer and have been bringing my vehicles for service for past 8 years. Never have I had to face with this kind of treatment. On February 15 my husband brought RAV4 for - Battery purchase and install - Oil change - Inspection as car needs more work Service Advisor Anwar - Did not greet my husband upon arrival - Did not advise that car was due for yearly inspection - Did not know how much oil change costs yelled across floor to another service advisor asking him how much to charge my husband. Conversation between Service advisor and customer is not to be broadcasted. - He did not know how much battery purchase and install would cost when he had the work order for the car service he told my husband to speak with representative in parts department. - Did not offer shuttle drop off instead asked for $6.00 for Uber service - Did not acknowledge our presence when we went o pick up our car I will think twice about taking my car into this dealership and if I don’t have an option and I do end up going I will request at the time of booking to schedule appointment with another service advisor and not Anwar Ali. We spent almost $300.00 on this visit not asking for free service Scarborough Toyota Scion needs to educate its Customer Service Advisors on how to provide service to loyal customers. More

Report | Print

More than perfre, they doing the exerllen job ON my collision collora hechiback. Since new manager Daniel Segreto leading the professional tream. I have to say thank you again. collision collora hechiback. Since new manager Daniel Segreto leading the professional tream. I have to say thank you again. More

Report | Print

The service team are always super welcoming. What made me really appreciate the service is the way I was treated out of the ordinary to have my headlight diagnosed and fixed in no time. Hats off for both An really appreciate the service is the way I was treated out of the ordinary to have my headlight diagnosed and fixed in no time. Hats off for both Anwar and Philip. More

Report | Print

I am very much impressed by Services provided by Anwer Ali. He alawys pay attention to your requirements and give you best advice mutually benefit to comany and customer. Ali. He alawys pay attention to your requirements and give you best advice mutually benefit to comany and customer. More

Report | Print

I WAS REFERRED TO ANWER ALI BY A FRIEND. HE PROVIDED MOST COURTEOUS AND EFFICIENT SERVICE. HE WAS VERY HONEST AND HIS EXPERTISE IN HIS FIELD OF SERVICE IS COMMENDABLE. I AM NOW DEDICATE CUST OF SCARB MOST COURTEOUS AND EFFICIENT SERVICE. HE WAS VERY HONEST AND HIS EXPERTISE IN HIS FIELD OF SERVICE IS COMMENDABLE. I AM NOW DEDICATE CUST OF SCARB TOYOTA DUE TO EXCELLENT CUST SERVICE PROVIDED BY ANWER ALI AND AZIZ SAMNANI. I HAVE ALSO BEEN ATTENDED BY RICCARDO SPATARO, EVERYONE IS GREAT AT THEIR PROFESSION More

Report | Print

Anwar and Rashad are very knowledgeable and provide the best and honest answers for your service needs. Anwar is very helpful and makes sure the work is done right. Rashad is one of the best mechanic I hav best and honest answers for your service needs. Anwar is very helpful and makes sure the work is done right. Rashad is one of the best mechanic I have dealt with and will always ask for him. Thanks Again Dev- More

Report | Print

Anwar Ali is highly professional and caring. He always gives good advice and has excellent customer service skills. He has dealt with me many times over the past several years and it is a pleasure to see gives good advice and has excellent customer service skills. He has dealt with me many times over the past several years and it is a pleasure to see him. More

Report | Print

Today I brought my Toyota Corolla for service. It is not the first time that I come to your dealership. Service was great. Mr. Anwer Wazir Ali was professional, courteous, understanding, and he gave me con the first time that I come to your dealership. Service was great. Mr. Anwer Wazir Ali was professional, courteous, understanding, and he gave me confidence that the issue will be solved. The communication was very good. I am happy that I bought my Toyota Corolla from your dealership, almost 17 years ago. It is a wonderful car and it was a pleasure having it and be serviced by you. Thank you Sergiu Anton More

Report | Print