Service Consultants, especially Antonio Leung is very
helpful and responsible. I’m happy with service at BMW Markham.
helpful and responsible. I’m happy with service at BMW Markham.
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by Alice Cheng
May 18, 2023 -
BMW Markham responded
Hi Alice!
Antonio is truly a valued member of our service team and it is so lovely to see is efforts being recognized. Thank you for taking the time to leave a review! We hope to see you again soon.
Very good .
Super good.I like the service .take less than 2 hours .all done .Thank you
Super good.I like the service .take less than 2 hours .all done .Thank you
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by June
Apr 11, 2023 -
BMW Markham responded
Hi June!
Wow, that you for your lovely review! It is great to see that our team has put in the necessary work to earn your 5-star rating! Until next time, we wish you all the best.
Excellent service!
Justin Ni is very professional not only for sales but also post sales service.
Justin Ni is very professional not only for sales but also post sales service.
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by Mike
Dec 06, 2022 -
BMW Markham responded
Hello Mike!
It is great to hear that Justin Ni is ensuring that our valued clients are satisfied with their purchases. Our main focus here at BMW Markham is to provide exceptional service to those that provide us with the opportunity to earn their business. Congratulations on your new car and we would love to see you again down the road.
Staff friendly, always try their best , Good
knowledgeable, Shared information, answer any questions, waiting room comfy,
knowledgeable, Shared information, answer any questions, waiting room comfy,
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by dannyli888
Dec 06, 2022 -
BMW Markham responded
Hi Danny!
It is our pleasure to have provided you with an excellent experience here at BMW Markham! We hope to have the pleasure of providing that to you again for any future automotive needs
The dealership experience was very good, staff very
efficient and inform me at every step
efficient and inform me at every step
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by Lylli
Aug 04, 2022 -
BMW Markham responded
Hi Lylli,
Thank you for lettings us know that Anthony is doing such a good job. It makes us happy to know that our friendly and knowledgeable staff are helping our customers have a great service experience.
clean, nice customer service, easy to access, finish
service on time, friendly provide shuttle service for free.
service on time, friendly provide shuttle service for free.
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by kenneth
timely figured out what the problems of my car were and
fixed them as soon as possible.
fixed them as soon as possible.
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by zhouwd
Close proximity and has Cantonese speaking service
advisor is good. But depends on which advisor you get, some are better.
advisor is good. But depends on which advisor you get, some are better.
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by matt_lee11
Antonio was the one helping me with my vehicle's service
and he had explained very well with the details. The service was fast and satisfying.
and he had explained very well with the details. The service was fast and satisfying.
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by Peggycheng
They don't care about safety issues
Horrible treatment of customers when you aren't paying. There is a recall for the passenger's airbag of my E46 and I got two notices in the mail from
Horrible treatment of customers when you aren't paying. There is a recall for the passenger's airbag of my E46 and I got two notices in the mail from BMW Canada telling me to bring my car in to my local dealership immediately. BMW Markham is the closest to my house, thus it was convenient to bring my car there.
1. I set up an appointment online and was never contacted up to 2 days prior. I called to follow up to ensure everything was good to go, and they said there were no airbags in stock. Well then, why did you not cancel the appointment? Had I not followed up, I would've wasted my time going to the dealer to get parts installed that aren't in stock.
2. I called the parts department, they said there were no airbags in stock at all, and that I would have to contact the service department to be put on a waitlist, which is fine.
3. Over the course of a few days, I called the service department, and my calls were never picked up during business hours.
4. I then used the online chat, the rep said they would follow up with the service department to get my name on a waiting list. It has now been 1 week and not a single peep from them
Meanwhile, I emailed Budd's to check on this recall, and within 15 minutes of me emailing, I got a call from them saying airbags were in stock, and that I could set up an appointment to bring my car in. All in all, I had my appointment booked within 30 minutes of my inquiry.
I suppose this "dealership" (stealership) is all about making money, and not doing what's right - airbags are a safety issue and thus should be dealt with accordingly.
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by timmotimtim
Sep 01, 2020 -
BMW Markham responded
Hello, we're sorry to hear that you had a disappointing experience with our service department and your recall. We would be happy to speak with you further to see if there is anything else we can do to help. My name is Rohan Beersa and I'm the Service Manager at BMW Markham. You're welcome to contact me directly at rbeersa@bmwmarkham.com or (905) 948-2936 at your earliest convenience. Thank you.