Anthony Sida

Last night my friend purchased a used Jeep Wranger from Gilroy Chrysler Jeep Ram. The whole experience was sub-par to say the least. We experienced lies, deceit and total disrespect for the customer. We Gilroy Chrysler Jeep Ram. The whole experience was sub-par to say the least. We experienced lies, deceit and total disrespect for the customer. We drove 2 hours to get this Jeep after months of searching, which the sale team took advantage of. They asked her to sign a BOM but lied about the itemization (LoJack) on the BOM as not part of the sale. They scammed her into a product by spraying it in the Jeep without her knowledge, then said she needed to pay $1600 for product. When we arrived, met with the salesperson Anthony and proceeded with the test drive. The questionable actions on the salesperson’s morales began when he presented the bill of materials (BOM) to my friend. They included an accessory, LoJack, to the Jeep and charged my friend for the device. We explained we didn’t ask for LoJack and requested they remove the device. The cost of the device is $1,600, which they should have removed from the BOM. The sales staff eventually admitted that they removed the device from the vehicle. The salesperson took the BOM, and didn’t return to us for up to 90 minutes. We asked for the BOM back 4 times and were ignored by the sales staff. Long story short, when we were with finance person he pulled out 2 invoices for 2 different services that my friend didn’t authorize. One was for several hundred dollars, supposedly stamping the VIN number on all the removable parts of the jeep. The second was for over $1,500 for spraying the inside of the jeep with a stain guard, again she wasn’t told nor asked if she wanted it. The sales manager basically said it was the salesperson’s fault and didn’t take any responsibility and said he couldn’t change the invoice because the service was complete. They charged her $1600, the cost of the LoJack, instead of modifying the invoice to reflect the price of spray, $1500. They refused to drop the charge, blaming the sales person as being new. So, Gilroy Chrysler Jeep Ram will deceive the customer, lie to them and then steal your money for items you never asked for. To add insult to injury, gave her the Jeep with no gas. Make it right. Cut the check for cost of the stain guard and give it back to the customer. DO NOT BUY FROM GILROY CHRYSLER JEEP RAM. More

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They have been really good to handling some warranty work on my Jeep. Hugo made sure everything was smooth and on time as promised. on my Jeep. Hugo made sure everything was smooth and on time as promised. More

by saoirse.uiraghaile Verified Customer Verified Customer

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This place literally sold me a linen with extended warranty and won't cover anything with the warranty! They sold me a car that had something wrong with it that will cost over $5,000. I haven't even h warranty and won't cover anything with the warranty! They sold me a car that had something wrong with it that will cost over $5,000. I haven't even had it for a month!!! More

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