Anthony Proano
Anthony Proano at Lake Ford
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Anthony Proano

Servcice Advisor

Lake Ford

4201 South 27th Street
Milwaukee, WI 53221

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3.9
26 Reviews
3.9

26 Reviews

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26 Reviews of Anthony Proano

January 18, 2025

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Employee Rating

Very professional service when I needed the work done on my truck. Made sure things were taken care of. More

by melzer2
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Recommend Dealer
Yes

January 18, 2025

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Overall good experience. Took slightly longer than told. Overall I was happy with the outcome of my car. More

by jmarifke
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Recommend Dealer
Yes

January 17, 2025

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Your price is went up on the oil change and also now you charge for credit card fees it's like what else you going to charge us for can I charge you something More

by ray
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Recommend Dealer
No

January 16, 2025

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Excellent work and really appreciate Service Manager’s Jessie helping with all my services. Will always bring my truck to Lake Ford. More

by J presser
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Recommend Dealer
Yes

Other Employees Tagged: Jessie Schumacher

Jan 16, 2025

Lake Ford responded

Thank you for your feedback, and we’re sorry to hear that you were unhappy with your experience. We understand how frustrating it can be to incur charges for a diagnostic check. Our diagnostic fees are standard practice to cover the time and expertise required to properly assess a vehicle, but we do understand how it can feel like an extra charge when you're already paying for repairs. We strive to be transparent with our pricing and services upfront, and we apologize if this wasn’t clearly communicated during your visit. If you feel there was any confusion or misunderstanding regarding the charges, please reach out to us directly so we can look into the situation and see if there’s anything we can do to address your concerns. We genuinely value our customers and want to ensure that everyone feels they’ve received fair service. Thank you again for sharing your thoughts, and we hope to have the opportunity to make things right.

Jan 16, 2025

J presser responded

Yes please look into it, I have been bringing my truck to you for 13yrs and have never had any problems like this before

January 16, 2025

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Excellent service friendly employees explained all that was wrong with my vehicle will recommend lake ford More

by aaaiello1
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Recommend Dealer
Yes

January 15, 2025

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Respectful and just very helpful i love the treatment we receive from all the workers More

by blancarios232
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Recommend Dealer
Yes

January 15, 2025

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Everything was fine. But I they fixed my car twice and both times I asked for loaner cars. They informed they had none. But when I was arriving to pick my car up, there w More

by ghatani Rupert
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Recommend Dealer
Yes

Other Employees Tagged: Lucas Sorensen

January 14, 2025

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Terrible experience. Worst dealership ever. Then I got told not to never bring my car back after I paid to get it fixed 👎 they don't respect their warranties More

by deeboiimoore436
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Recommend Dealer
No

Other Employees Tagged: Jessie Schumacher

Jan 16, 2025

Lake Ford responded

Thank you for sharing your feedback. We are truly sorry to hear that your experience did not meet your expectations, and we understand how frustrating it can be when things don’t go as planned. We want to clarify that we value every customer and aim to provide the best possible service. In rare cases, the only time we would suggest a guest not return is if there has been disrespect toward our staff or a breakdown in mutual respect. It’s important to us that all customers feel heard and treated with courtesy, and we work hard to maintain a professional environment for both our team and guests.

January 10, 2025

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Employee Rating

Service was smooth and fast with the skill and help of the techs and employees. Took about 15-25 minutes. More

by Cungcem
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Recommend Dealer
Yes

January 10, 2025

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Best customer service/dealership in town. Fixed the vehicle when promised and clearly informed me about future items that are not needed to be fixed now but maybe on the next visit. More

by wjd442008
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Recommend Dealer
Yes
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