Anthony Paolella

I had a very disappointing experience with this dealership. We came to a verbal agreement on a final price, but when it came time to sign the paperwork, they had quietly added extra fees and costs dealership. We came to a verbal agreement on a final price, but when it came time to sign the paperwork, they had quietly added extra fees and costs that were never discussed. Unfortunately we did not notice these changes until applying for a new loan and interest rate. It felt very shady and dishonest. When I questioned it, they were evasive and unhelpful. Acting as though this was our agreement. This kind of bait-and-switch tactic is exactly why people dread the car-buying process. The whole process and countless ours we were there the salesman promised numbers and rates that were not even reachable, according to their finance person. I would strongly caution anyone considering doing business here—make sure everything is in writing upfront, and double-check the final numbers before signing anything. In our case we are the ones now at a loss with them not taking any responsibility. I do not recommend this dealership. More

by MADOLYN.KIPP Verified Customer Verified Customer

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Great sales people very knowledgeable would not buy a vehicle from anyone else completely satisfied vehicle from anyone else completely satisfied More

by CHRISEDGELL68 Verified Customer Verified Customer

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A warm and friendly positive professional experience made simple and easy. Highly recommend Tim Lally. simple and easy. Highly recommend Tim Lally. More

by BLYTHEWOODCD Verified Customer Verified Customer

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Adam Mays was very helpful, patient and a great salesman. We really appreciated all of his help! We really appreciated all of his help! More

by AUSTIN.SHORTREED Verified Customer Verified Customer

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Great experience! I would definitely recommend both the dealership and sales representative! Also Joey Hurtuk is a pleasure to work with! I would definitely recommend both the dealership and sales representative! Also Joey Hurtuk is a pleasure to work with! More

by Zeez02r1 Verified Customer Verified Customer

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Joey was great helping me with the car he understood my meeds thanks joey hurtik meeds thanks joey hurtik More

by ARTHURDORSEY34 Verified Customer Verified Customer

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They were extremely patient with me and gave me all the time to make up mind. When I became non-committal Mr. Paoella did not immediately go get the sales manager to activate the hard sell-which is common time to make up mind. When I became non-committal Mr. Paoella did not immediately go get the sales manager to activate the hard sell-which is common in the AutoMall age. They did not constantly blow up my phone with the corporate auto reply.m The finance staff took their and went through multiple banks to make sure I was getting the lowest rate possible. Buying from Tim Lally is like buying cars 30 years ago before the concept of the AutoMall was established. Tim Lally is more concerned with the customer getting wants and can afford and not what is best for the dealership. Start with Tim Lally and save yourself the headache from buying from a chain. The chain only does your CELL PHONE NUMBER, Tim Lally does your NAME! More

by gregsoper Verified Customer Verified Customer

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My salesman was Big Jeff, he was Awesome! He took his time answering all of my questions and made me extremely comfortable going through this process. Words can’t express my Gratitude for his He took his time answering all of my questions and made me extremely comfortable going through this process. Words can’t express my Gratitude for his help! More

by DONNABUTLER5050 Verified Customer Verified Customer

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Brandon was amazing to work with. I live almost 4 hours away and he was amazing sending me videos and helping me start the process over the phone! I live almost 4 hours away and he was amazing sending me videos and helping me start the process over the phone! More

by MELISSA@HEARINGWV.COM Verified Customer Verified Customer

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Rachael and Jeff took very well care of me. I’m very happy with the service and will recommend Tim Lally Chevrolet to others. I’m very happy with the service and will recommend Tim Lally Chevrolet to others. More

by LIPPER58 Verified Customer Verified Customer

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