Detail oriented, asked questions and listened.
Able to fit us in right away and help. Communicated very well on options and the challenges.
Able to fit us in right away and help. Communicated very well on options and the challenges.
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by dbosse21
Verified Customer
Verified Customer
Service Price Transparency
Jan 05, 2025 -
Webb Chevy Plainfield responded
Thank you for taking the time to share your experience with us, we are happy everything went well and look forward to seeing you again soon!
The person in charge was very helpful and very nice
person and the wait time was very good.
person and the wait time was very good.
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by fmedina1963
Verified Customer
Verified Customer
Service Price Transparency
Dec 21, 2024 -
Webb Chevy Plainfield responded
Thank you for taking the time to share your experience with us, we are happy everything went well and look forward to seeing you again soon!
The experience and people were really good, very friendly
and customer oriented. The service department also appeared very knowledgeable to me. In this particular instance they dropped the ball, technically.
and customer oriented. The service department also appeared very knowledgeable to me. In this particular instance they dropped the ball, technically. I have a Chevy Volt which is a unique vehicle from a service perspective. There is a common issue with my year of vehicle related to the coolant sensor, where it may require replacement. My vehicle experienced the issue and the service department suggested the typical repair, which is quite expensive. I declined the repair and did some additional research on my own. It turns out that with PHEV vehicles, as well as battery vehicles, a failing 12v battery can cause all kinds of false vehicle failure indications. I ended up testing my 12v battery and it was in fact failing. I replaced the battery and the issue was resolved. I would recommend that the service department update their diagnostic process to include testing the 12v battery as part of any MIL diagnostic.
Nobody is perfect and I would still take my vehicle back to this facility, were I to have another problem with it. Their handling of the customer service process really makes you feel like they have your best interest in mind, even if they happened to miss the mark on this particular service.
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by sour78
Verified Customer
Verified Customer
Service Price Transparency
Dec 14, 2024 -
Webb Chevy Plainfield responded
Thank you for taking the time to share your experience! We’re happy to hear you had a positive interaction with our team and appreciate your suggestion to include 12v battery testing for PHEVs. Your feedback helps us improve, and we look forward to seeing you again in the future!
Kyle was amazing, got my truck in and out in no time
flat!!! Great service as with all of your employees!! I will always bring my truck to Webb Chevy!!
flat!!! Great service as with all of your employees!! I will always bring my truck to Webb Chevy!!
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by christofursnurf
Verified Customer
Verified Customer
Service Price Transparency
Dec 12, 2024 -
Webb Chevy Plainfield responded
Thank you for taking the time to share your experience with us, we are happy everything went well and look forward to seeing you again soon!
Jim at webb Chevy was amazing to work with and helped us
with everything we were looking for in a car. Couldn't be happier with our purchase and would absolutely recommend anyone to go through Jim as well.
with everything we were looking for in a car. Couldn't be happier with our purchase and would absolutely recommend anyone to go through Jim as well.
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by mommanettie
Verified Customer
Verified Customer
Dec 12, 2024 -
Webb Chevy Plainfield responded
Thank you for taking the time to share your experience with us, we are happy everything went well and look forward to seeing you again soon!
Dedicated and vested knowledgeable employees who go the
extra mile to ensure their customers happiness.
extra mile to ensure their customers happiness.
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by reneebush
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Devin
Dec 03, 2024 -
Webb Chevy Plainfield responded
Thank you for taking the time to share your experience with us, we are happy everything went well and look forward to seeing you again soon!
Excellent service.
Very accommodating employees best dealership my husband is handicapped and they were very helpful to help me get him in and out of the car. Our deep
Very accommodating employees best dealership my husband is handicapped and they were very helpful to help me get him in and out of the car. Our deep appreciation for the service
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by kib726
Verified Customer
Verified Customer
Dec 03, 2024 -
Webb Chevy Plainfield responded
Thank you for taking the time to share your experience with us, we are happy everything went well and look forward to seeing you again soon!
Anthony is always great.
he is fast, efficient and keeps me informed whenever I am there.
he is fast, efficient and keeps me informed whenever I am there.
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by lursasis
Verified Customer
Verified Customer
Service Price Transparency
Nov 28, 2024 -
Webb Chevy Plainfield responded
Thank you for taking the time to share your experience with us, we are happy everything went well and look forward to seeing you again soon!
Could not get my phone synchronized with the radio and
Anthony worked very hard to get it resolved found out it was the radio has one ordered problem solved!
Anthony worked very hard to get it resolved found out it was the radio has one ordered problem solved!
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by Gallagher121
Verified Customer
Verified Customer
Service Price Transparency
Aug 23, 2024 -
Webb Chevy Plainfield responded
Thank you for taking the time to share your experience with us, we are happy everything went well and look forward to seeing you again soon!
$90 for an oil change now you want $25 more to rotate
tires. I don't think so. Goodbye!
tires. I don't think so. Goodbye!
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by mjr800
Verified Customer
Verified Customer
Aug 23, 2024 -
Webb Chevy Plainfield responded
Thank you for taking the time to share your feedback with us, we are sorry that this happened and will have a Manager reach out to discuss this further.