Anthony Mendez

I dont know how to properly thank Josh or Russ Darrow for the time and effort they put in to getting me a vehicle. Josh was great, patient, understanding, and down-to-earth. I felt comfortable and Josh hel the time and effort they put in to getting me a vehicle. Josh was great, patient, understanding, and down-to-earth. I felt comfortable and Josh helped keep my 10 yr old daughters ADHD from going bonkers. My brother said he gets all his vehicles through Russ Darrow and he is a business owner. Now, my parents may need help from Russ Darrow to help with their situation. I can't thank Josh or the rest of the crew for helping me out. Being on a fixed income, disabled, 53 yrs old, single parent with a 10 yr old special needs child is very tough. I needed a stable vehicle and I drove away with one. More

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Took advantage of a woman buying a car for the first time. Added things in contract without explaining them. Took 4 1/2 hours to finalize did not get half the paperwork . time. Added things in contract without explaining them. Took 4 1/2 hours to finalize did not get half the paperwork . More

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While riding the bus on my way to get the hottest outfit from the Kohl's clarence section, I decided to check out a car online. Joshua Washington saw my inquiry and reached out immediately. He understood my from the Kohl's clarence section, I decided to check out a car online. Joshua Washington saw my inquiry and reached out immediately. He understood my plight that I have to be able to beat Ms. Shirley every third Saturday to the store otherwise she'll use her Kohl's cash to grab the best pieces. We set up an appointment quickly. I brought my Grandmother to our meeting and Josh offered us the finest of mountain spring water, assuring it was brought over via three cargos of Application mountain goats. The first car we were shown was a 2014 Mazda. We didn't like it, but thanks to the impeccable service of Josh, he heard my concerns of the seats being uncomfortable for my scoliosis and the tiny sunroof. It didnt help that my third cousin twice removed has the same car and I cannot be seen as a copycat. Josh agreed that if I got the same car as my cousin, I'll be gossip of the family for the next 4.5 family reunions (half because we normally throw a small cousin reunion in California ever other year). He went back to research. Even while waiting, Josh ensured my Grandmother and I were only served the best fruit snacks as he diligently researched a car that would upstage even the ones shown on season 1 of "My Super Sweet 16." My 2024 Mitsubishi Mirage was unveiled to me, and I knew then, she would be the perfect car I can cruise past Bradford Beach in. With a firm handshake, Josh and I sealed the deal. Thanks to having a car again, I was able to take my grandmother for our pre-booked tickets to see little people wrestling. But what really impressed me, was after the sale. A few days later whilst coming back from my yearly day trip to Chicago. I thought I had a problem with my car. Thanks to Josh checking on me even past the day of sale, we were able to get me scheduled to come in ASAP. On the day of my service appointment, I only had 3 strips of bacon and the hospitality shown by Josh left me speechless as he offered me a pack of peanut M&Ms from their vending machine. The service department and Josh are truly lifesavers as they identified the problem fast. I feared I wouldn't be able to make it to my Tuesday night line-dancing classes and I've got to learn the new ones before the summer! Thank you Josh, and the Russ Darrow Mitsubishi team! More

by Jazmin Young Verified Customer Verified Customer

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The staff at Russ Darrow Mitsubishi is awesome, these people go to distance to help you in any way they can. They are very professional and courteous every time I’m in. I find it to be a very enjoyable e people go to distance to help you in any way they can. They are very professional and courteous every time I’m in. I find it to be a very enjoyable experience.. I tell all my friends about this dealership and tell them if they’re looking for a car this is a place to go More

by BORCHARDTP1957 Verified Customer Verified Customer

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I love this service center! They are quick and get the job done! Their customer service is outstanding They are quick and get the job done! Their customer service is outstanding More

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Great experience the staff was nice and friendly and I didn’t have to wait long for my oil change didn’t have to wait long for my oil change More

by nadia.campbell98 Verified Customer Verified Customer

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They were super helpful and friendly. Helped talk me through everything and made buying my car so easy! Would definitely recommend to anyone looking for a car ! Helped talk me through everything and made buying my car so easy! Would definitely recommend to anyone looking for a car ! More

by KYLIESADOWSKE2067 Verified Customer Verified Customer

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Not up front with all the important information,they stretch the truth bye not telling the whole story. stretch the truth bye not telling the whole story. More

by GCAPUTO0 Verified Customer Verified Customer

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Great experience testing and buying. Check engine light the next day, which was resolved very quickly, thankfully. Now feels like an alignment issue happening and very little communicati Check engine light the next day, which was resolved very quickly, thankfully. Now feels like an alignment issue happening and very little communication coming from the dealership. Feels like you have all the time in the world to sell and very little time to make sure the vehicles are functional and safe for the road. More

by JINX_ME34 Verified Customer Verified Customer

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Would definitely purchase a vehicle here again if Michael was my salesman. He's excellent! was my salesman. He's excellent! More

by TLSEIDE Verified Customer Verified Customer

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