Anthony Luzi

This past experience was terrible compared to our previous experience. Lewis was uncommunicative, did not follow-up with me to provide updates to my vehicle and had me wait almost 30 minutes just to previous experience. Lewis was uncommunicative, did not follow-up with me to provide updates to my vehicle and had me wait almost 30 minutes just to give me the keys once they returned my vehicle to the parking lot. I was there for almost 4 hrs for an oil change, tire rotation and to program the second key. I was told after 3 hrs that the system went down just as they were finishing the key and that I would have to reschedule a time for them to start all over again. Lewis said the system went down due the tropical storm which at that time was in the middle of the Caribbean and had no impact on your specific system. Several staff members tried to assist me with retrieving my keys and noted that I had been there a long time. In one interaction with someone trying to help, a manager, Nelson was involved and never looked at me or spoke to me directly when I was explaining my situation and that I had been told nothing more could be done, there was no charge and I had been waiting almost 30 minutes for my keys. Nelson only spoke to the other staff member even though I was right there and told him he would need to speak with Lewis. Needless to say I was extremely frustrated and especially disappointed with the lack of urgency Nelson had and in no way offered to step in and help. Before leaving I was encouraged to speak with another manager, Anthony, who was very apologetic and told me that it would only take about 10 minutes to program my key once I returned to the dealership. Lewis was in the weeds once I got there for my appointment at 11am. I was told he was new and I'm sure he was overwhelmed with the number of people he was having to assist. At no time, did someone come to help him or take some of his tickets. This left multiple people waiting and frustrated because we were all in the waiting room together. More

by HYLANDB Verified Customer Verified Customer

Report | Print

The worse place to buy a used vehicle. Service rep and management has no care in the world about the customer's. Service rep and management has no care in the world about the customer's. More

by Yad Verified Customer Verified Customer

Report | Print

Confirmation Code: A33-ILP-J3M-ROT-NME-IK6 (Click to View Appointment) Advisor: Alesk Coker Vehicle: 2020 Toyota Corolla LE (CVT) 4dr Sedan VIN: JTDEPRAE0LJ055885 Requested Arrangement: View Appointment) Advisor: Alesk Coker Vehicle: 2020 Toyota Corolla LE (CVT) 4dr Sedan VIN: JTDEPRAE0LJ055885 Requested Arrangement: Maintenance Services: APPT. CONV JOB, CABIN AIR FILTER, BATTERY CONCERN, TOYOGUARD I recently had the pleasure of working with Alex at Lipton Toyota, and I cannot speak highly enough of the exceptional service I received. Alex's honesty and professionalism stood out when I walked into the dealership. He took the time to understand my vehicle issues thoroughly, providing clear explanations and ensuring that I was well-informed. His commitment to going above and beyond for his customers truly sets Alex apart. He resolved my vehicle problems efficiently and provided valuable advice and insights that showcased his deep knowledge and expertise. It's evident that Alex genuinely cares about his customers and strives to offer the best possible service experience. Thanks to Alex, I now see tremendous value in purchasing a vehicle and servicing my car at Lipton Toyota. His dedication to excellence and customer satisfaction has earned my trust and loyalty. I wholeheartedly recommend Alex and the entire Lipton Toyota team to anyone needing top-notch automotive service. They have certainly set a new standard for customer care in the industry. More

by ROYJAMESBATES Verified Customer Verified Customer

Report | Print

Why was my appointment set for 10am but I ended up leaving three hours later that ridiculous leaving three hours later that ridiculous More

by elvithaduclos Verified Customer Verified Customer

Report | Print

They have the best service department around they were quick and very efficient and everyone there is very friendly quick and very efficient and everyone there is very friendly More

by johnyarb Verified Customer Verified Customer

Report | Print

No quisieron ver mi Contrato de Mantenimiento. Excesivo Tiempo de espera. Gracias, Gracias, Muchas Gracias Excesivo Tiempo de espera. Gracias, Gracias, Muchas Gracias More

by plinio.rada Verified Customer Verified Customer

Report | Print

Lipton have the worse customer service they are rude and not friendly I need to look else where for car service not friendly I need to look else where for car service More

by CSIMON08 Verified Customer Verified Customer

Report | Print

Excellent trabajo estoy muy contento con la atención brindada y la rapidez con la que hicieron todo, si no viviera tan lejos regresara brindada y la rapidez con la que hicieron todo, si no viviera tan lejos regresara More

by Oleasmaicol Verified Customer Verified Customer

Report | Print

Excellent service Great staff I will always take my car at Lipton Toyota my friends and family as well I especially love the concierge service.the driver Mr Joe is very very nice 👍 I was so comfortable wh at Lipton Toyota my friends and family as well I especially love the concierge service.the driver Mr Joe is very very nice 👍 I was so comfortable while he was driving More

by ANNIEMCKENZIE Verified Customer Verified Customer

Report | Print

The person in the from who attend me first, give me very hard estimate for the service what I was looking for ( flat tire repair and the change of the spring of the little gas door) aprox $600.00 hard estimate for the service what I was looking for ( flat tire repair and the change of the spring of the little gas door) aprox $600.00 More

by marilyn.kery Verified Customer Verified Customer

Report | Print