Anthony Katzelnik

On November 30th, I came to the dealership to trade in a truck for a new one. My sales associate was Luis Arbulu and manager Anthony Katzelnik. Anthony told me that he was the manager of the entire sales de truck for a new one. My sales associate was Luis Arbulu and manager Anthony Katzelnik. Anthony told me that he was the manager of the entire sales department (General Sales Manager) so all managers work under him and that he would like to complete the deal since it was the last day of the month. After agreeing on the numbers, I asked to have the bed cover transferred from my old truck to the new one. Anthony told me that it's a 4 hour job (2 hours to remove the cover and 2 hours to install it on the new truck). He told me that if the installation is included in the deal, it would be $125 per hour so $500 total. However, if I pay it separately, it would be $250 per hour so $1,000 total. I couldn't understand why the rate is doubled. Anthony couldn't explain it either. So I decided to add the $500 to the deal. I also asked to have the 2 front side windows tinted. Anthony told me that there wouldn't be additional cost for the tint. Anthony introduced me to service advisor Will Gross who would take care of the service on Monday morning. I arrived on time for my appointment at 9:30 am on Monday December 2nd. Will advised me again that it will be 4 hours for the bed cover switchover and 2 hours for the tint. The tint technician took my truck for the tint work and finished it in 30 minutes (not 2 hours). I waited 1.5 hours and the technician that would be doing bed cover switch didn't pull in my truck yet. I walked back to Will and asked why it's taking so long. He told me that the technician is pulling in my truck within a few minutes. I waited another 1 hour. At that point, I became extremely frustrated that I had to wait so long. I went to speak with Anthony who couldn't really help me. I asked him who was his boss and he introduced me to Jim Tiger (General Sales Manager). So apparently Anthony wasn't a general sales manager but just a regular sales manager. I started explaining to Jim what happened. He wouldn't let me finish the conversation and interrupted me saying "Let me know when you're done speaking so that I can speak. How can a general sales manager not let a customer finish his side of the story? That was extremely rude of him. Jim told me that the technician is getting started on bed cover switchover and he will work as fast as he can. Jim also told me that it would be less than 4 hours since he asked the technician to work as fast as he can. I told him that I would like to get some of the $500 refunded because it wouldn't be a 4 hour job as I was advised. He denied my request. I then asked Anthony who was Jim's boss. Within a few minutes, Mark Stromberg (service director) walks over to me. He advises me that he can refund me $250 which is half of the $500. I agreed to his offer. At that point, my truck was already finished being worked on. I calculated and it took 1.5 hours for the technician to transfer the bed cover, not 4 hours. If I wouldn't be paying attention to how long my truck was being worked on, I w OK ukd have never known that I paid for a 4 hour job that took 1.5 hours to complete. I am a very upset customer and will never return back for service nor for future car purchases. I will also make sure to spread this around to others. More

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Anthony Katzelink gave tricky numbers, he is trying to scam customers. Toyota does not deserve to be represented by these guys scam customers. Toyota does not deserve to be represented by these guys More

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He was really patient, understanding and accommodating. Had a very professional attitude about everything and made us feel welcomed. Had a very professional attitude about everything and made us feel welcomed. More

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I recently purchased a car from Daniel at Toyota Delray Beach, and the entire experience was fantastic! From start to finish, the process was smooth and easy. All the paperwork was handled quickly and effi Beach, and the entire experience was fantastic! From start to finish, the process was smooth and easy. All the paperwork was handled quickly and efficiently, and everyone I interacted with was friendly and professional. Daniel and the team went above and beyond to make sure I was happy with my purchase. I truly appreciate the excellent service and can’t wait to come back for my next vehicle. Thank you, Toyota Delray Beach, for making this such a positive experience! More

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I recently purchased a new 2024 RAV4 XLE from Daniel Crespo at Toyota, and I couldn't be happier with the experience. From start to finish, the process was incredibly smooth. Daniel was honest and trans Crespo at Toyota, and I couldn't be happier with the experience. From start to finish, the process was incredibly smooth. Daniel was honest and transparent throughout, ensuring that I was informed of everything happening at every step. His communication was perfect, keeping me updated and answering all my questions promptly. We truly appreciate Daniel's patience and kindness during the entire process. He made what could have been a stressful experience enjoyable and straightforward. I highly recommend Daniel Crespo for anyone looking to buy a car at Toyota. More

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There is a big sign on the dealership floor "We honor all competors coupons" That's false or incomplete advertising. I presented a 50% coupon for an oil change and they started making all kinds of conce all competors coupons" That's false or incomplete advertising. I presented a 50% coupon for an oil change and they started making all kinds of concessions. It needs to be from another dealership, it has to be a certain kind of oil, etc. I advised the advisor that they need to update their signs. More

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Everyone was so nice and understanding, thank you Nicole, Jeffrey and the other managers who help this deal happen Jeffrey and the other managers who help this deal happen More

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The best salesman you can deal with jordan king, and knowledge and experience And honesty is the key and he was honest knowledge and experience And honesty is the key and he was honest More

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I will make it simple and easy …the best experience with Jordan king the best salesman i deal with ..highly recommended Jordan king the best salesman i deal with ..highly recommended More

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I was looking to good deal i went to different dealerships until I found Ed Morse toyota end my salesman was JORDAN KING he is super nice and honest and he is very knowledgeable and friendly and dealerships until I found Ed Morse toyota end my salesman was JORDAN KING he is super nice and honest and he is very knowledgeable and friendly and very nice, it’s highly recommended More

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