Anthony Hessert

1 star for SERVICE at Rowe Ford/QuickLane. The Service Manager doesnt respond to your, THE PAYING CUSTOMER'S, complaint! Then management tells you theyll send you a refund of what you pa The Service Manager doesnt respond to your, THE PAYING CUSTOMER'S, complaint! Then management tells you theyll send you a refund of what you paid for supposed"service"......Its over a month now and I'm still waiting for my refund..... DO NOT USE ROWE WESTBROOK/QUICKLANE I'm going to start with the fact that I love my car more than life itself. Therefore, I do not tolerate any incompetent work performed on my car, and which is why I am very selective about which Ford dealer I choose for service. After being burned once by Rowe, I should've learned my lesson. But I decided to give them another chance. Well, I will NEVER use Rowe Ford Westbrook again! And considering that my family has two Ford's, of which I am anal about maintaining, they will lose a customer and $. I had taken my car in for an oil change and engine and cabin air filter changes. First, the fact how an oil change, 3 filter changes, tire rotation & a multi point "inspection" took 20 minutes, I'm skeptical that I actually got the $230+ service that I paid for. I have been taking cars to different Ford's for over fifteen years. I have NEVER, EVER been out that fast for that type of work to be done. I always mark the filters with a marker to see if they were changed, I havent checked yet, but I will. When I did get my car back, DAMAGE was done to the front and left side; #1: my front license plate was bent, and my plate frame was snapped/broken off....they didn't even bother to do an inspection before returning the car to me....I guess the tech was too busy, as I witnessed him (#2 issue) speeding around the lot in MY car. #3: one of my console compartments was opened, of which I never leave opened--why was a tech opening my center compartments?: #4: the A/C was left on full blast with the engine shut off. I never do that and did NOT have the A/C on when I left gave the car for service. There was no reason to have my A/C on full blast for the tech to pull in/out of service bay. #5, I found two NOTICABLE scratches on my car. I know my car, and am 90% sure those scratches were NOT on my car prior to service at Rowe today--as I would've noticed and remembered them since they are relatively long scratches However, I am 150% certain my front plate was bent to xxxx, front plate frame snapped and broken, A/C left on full blast with engine shut off, and my compartments opened and snooped in today at Rowe Ford.....may not seem significant to you. Bit it's significant to ME. It's MY vehicle and IM the PAYING CUSTOMER! Further, my vehicle has been in 5 different Ford dealers over 2.5 years....my license plate and plate frame were fine in that time until Rowe! This was after the first time I had taken my fiance's car in for service and had the coolant flushed. I picked up my car and drove it home, on Turnpike speeds (70mph). Fortunately, I am anal about checking fluids, as the next time I checked before driving, I saw there was barely any coolant in the reservoir---certainly well BELOW the MIN line....Rowe tech didnt put any/enough coolant in after flush. Rowe is lucky I didn't blow my engine! That was the first time. The above issues/damage was the second time that Rowe annoyed me. Again: Rowe did NOT replace enough coolant ! Rowe Ford/Quicklane Westbrook will NEVER get my business again. Why did I not go in and complain when I received my car back damaged?...because what was the point? I would've gotten an insincere apology, denial of any wrongdoing damage/snooping by tech & NO accountability for the tech who had my car. My fiance has been in the auto business for 15 years, and is exec management...she said the best thing for customers to do with complaints is leave comments; it lowers the dealer CSI and if there are many, the manufacturer takes $ away. I hope this happens to Rowe as the fact how saying that I'm LIVID over the service of my vehicle is an understatement! Take your car elsewhere More

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Anthony H. is by far the BEST customer service guy of any place anywhere!!! He is extremely knowledgeable of all automobiles and trucks!!! Anthony understands a is by far the BEST customer service guy of any place anywhere!!! He is extremely knowledgeable of all automobiles and trucks!!! Anthony understands automotive operational and mechanical service delivery and his communication skills are outstanding. I know first-hand that Anthony listens to the needs of the customer. He is friendly smart and efficient in his job. Anthony will do whatever it takes to find the best cost-savings product. Whether it’s a routine oil change new parts or routine service check Anthony gets things done quickly and always explains what is needed and what can wait until later. Recently, Anthony was able to fit me into a last minute schedule on a Friday afternoon after hearing my urgent need for snow tires before the big storm. Even though unlikely to fit me due to a filled schedule he made sure I got serviced. I had called him at the last minute as I did not have funds until Friday morning to purchase new snow tires. He has helped me so many times like this and gone above and beyond!!! I trust his judgement on purchasing products performing repair and having routine truck service. He makes sure I have discounts when available and informs me of sales and comparison prices, he understands I want the best price. Anthony spent extra time on the phone with me to find the highest quality and least costly snow tires. The price better than any other business in New England. Anthony knows I’m a nurse needing to work weekends late hours and to travel to MA and back to Maine in a snow storms. He consistently treats me as I were family and is 100% reliable trustworthy and caring. Thank you Anthony and Rowe Ford Westbrook Service Center team!!! . I have been a Rowe Ford Westbrook customer for decades and commend Wally and Mark Camp for their outstanding business!!! I miss Mr. George Crowley Rowe Ford Salesman who passed away last year. I know George would be proud of the high quality service I continue to receive at Rowe Ford Westbrook! Thanks again Anthony H.!!!! More

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Jason Burns in sales is top notch and made this sale painless. His knowledge about the vehicle is impressive. The technology changes every year from one model to another can be daunting; but Jason painless. His knowledge about the vehicle is impressive. The technology changes every year from one model to another can be daunting; but Jason always seems to be on top of these. This is not the first car I have purchased from Rowe and Jason was there for my last purchase. Good Job my friend for another great sales experience! Alan More

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I just tried to call Rowe Ford about my bill from a spark plug, The Works Oil change and new lug nuts on Tuesday of this week. I was charged for SHOP SUPPLIES ($47.97) and OTHER PARTS ($24.00). Am I paying f plug, The Works Oil change and new lug nuts on Tuesday of this week. I was charged for SHOP SUPPLIES ($47.97) and OTHER PARTS ($24.00). Am I paying for the paper towel in the shop? I have been coming to Rowe Ford - The Quick Lane - for five years, but after this trip where I was quoted at around $400 and paid $668.24 and waited three and a half hours - I will not be back. I feel ripped off. More

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Simply awful Daughter came in for oil change and they found several things wrong would not help with anything Put her back on road in an unsafe car found several things wrong would not help with anything Put her back on road in an unsafe car More

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