Anthony Alvarez

It was a pleasure purchasing my new 2024 Ram 2500 Power Wagon from Castle. I work with Erica Ditmire over the phone and she made the entire process easy. She even came to work on her day off so I could p Wagon from Castle. I work with Erica Ditmire over the phone and she made the entire process easy. She even came to work on her day off so I could pick up my truck early. Thank you Erica More

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Tony was very knowledgeable. He explained our finance papers so we understood them. He took his time. Very friendly. He explained our finance papers so we understood them. He took his time. Very friendly. More

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Erica was wonderful to work with during the whole experience! Erica was friendly, patient, and knowledgeable. She worked hard to overcome an initial bad experience with Tony, in finance. After dealin experience! Erica was friendly, patient, and knowledgeable. She worked hard to overcome an initial bad experience with Tony, in finance. After dealing with Tony, we left and were ready to never come back. However, Erica reached back out and we are very happy we gave her the chance to make it right. Thank you, Erica! More

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She was very knowledgeable about the Vehicles and worked with me with price and what I wanted in a vehicle. Very kind and considerate of my time. with me with price and what I wanted in a vehicle. Very kind and considerate of my time. More

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Tonys business tactics are not above board. Tyler (my sales person) and I were $1,000 apart in the sale price. I had intended on paying cash on the transaction. Then Tony got involved. BIG MIST Tyler (my sales person) and I were $1,000 apart in the sale price. I had intended on paying cash on the transaction. Then Tony got involved. BIG MISTAKE. He claimed if financed the transaction and paid the loan off during the first payment period he would split the difference and save me $500.00. He said he gets a kick back if finance. I agreed to this. ANOTHER BIG MISTAKE. The payoff on the note was to match the agreed upon sales price. Well that wasn’t the case. I ended up paying $1,000.00 over the sales price to satisfy the note. I called him to discuss this issue and his comment was he must have miscalculated the math. I asked what he was going to do about this. He said he is not going to do a thing and hung up on me. Be careful if you finance thru this dealership. Tony is deceitful More

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Great experience when buying my jeep at Castle dodge, keep, ram! The staff members there were outstanding, I had a few little hiccups on my end, and they were more than willing to use their available tim keep, ram! The staff members there were outstanding, I had a few little hiccups on my end, and they were more than willing to use their available time and resources to help me figure things out! If you were in the process of thinking about buying a vehicle, I highly recommend ! More

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Whole process was very simple. Erica and Tony were both great to deal with. I live an hour and a half away so the deal was mostly done over the phone. Erica got back to me right aw Erica and Tony were both great to deal with. I live an hour and a half away so the deal was mostly done over the phone. Erica got back to me right away with any questions I had to get the deal done. They were very fair with my trade, the new purchase, and they continue to be helpful with a couple things after the sale which I really appreciate. More

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Very good buying experience. Salesperson Erica was great. Very friendly and knowledgeable. Answered all my questions. Salesperson Erica was great. Very friendly and knowledgeable. Answered all my questions. More

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They made a $2000 error writing up the sales contract that we DID not catch. (The deal we agreed upon was $2000 less than what was written on the contract.) Also. Sales manager said if we would bring that we DID not catch. (The deal we agreed upon was $2000 less than what was written on the contract.) Also. Sales manager said if we would bring the car back to them for services, he would make sure we would have a free loaner. We brought it back today for service and had asked for loaner when making appointment- but got here and we were told they didn’t have one available. If I could give this place zero stars I would. No wonder there is never anyone here. It is a horrible dealership! More

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Bought a 24 Wrangler. Chris Turngate was our sales representative, and he did a wonderful job. No high pressure tactics, pleasant and made sure we had fresh coffee. I' Chris Turngate was our sales representative, and he did a wonderful job. No high pressure tactics, pleasant and made sure we had fresh coffee. I'd definitely recommend Chris for your purchase. More

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