Anthony Alvarez

My initial new purchase experience was good. Erica is a helpful sales person. Unfortunately, after the purchase was complete I received paperwork from the finance company reflecting an additiona Erica is a helpful sales person. Unfortunately, after the purchase was complete I received paperwork from the finance company reflecting an additional charge for service that I did not request or agree to pay for. After contacting the dealership, I was put in contact with the finance manager, Tony. He was the definition of disappointing unsatisfactory Customer Service with a condescending attitude. Although in fact, my signature was on the documents mixed among multiple others, so I accept some responsibility,AT NO POINT did anyone at the dealership ever discuss, disclose, or explain the service and additional cost. More

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I recently purchased a new Jeep and Erica made the experience from start to finish easy and painless. She was very personable and made the process a lot less stressful. Highly recommend! experience from start to finish easy and painless. She was very personable and made the process a lot less stressful. Highly recommend! More

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Erica Ditmire helped me lease a 2025 Wrangler 4xe. I live kind of far away and was struggling to find time to make it to the dealership so she handled the whole thing online and even delivered it to m I live kind of far away and was struggling to find time to make it to the dealership so she handled the whole thing online and even delivered it to my home! Whole staff was fantastic! More

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Tony and. erica are the Best,great price and easy to work with ,I will be back thanks for everything erica are the Best,great price and easy to work with ,I will be back thanks for everything More

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It was a pleasure purchasing my new 2024 Ram 2500 Power Wagon from Castle. I work with Erica Ditmire over the phone and she made the entire process easy. She even came to work on her day off so I could p Wagon from Castle. I work with Erica Ditmire over the phone and she made the entire process easy. She even came to work on her day off so I could pick up my truck early. Thank you Erica More

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Tony was very knowledgeable. He explained our finance papers so we understood them. He took his time. Very friendly. He explained our finance papers so we understood them. He took his time. Very friendly. More

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Erica was wonderful to work with during the whole experience! Erica was friendly, patient, and knowledgeable. She worked hard to overcome an initial bad experience with Tony, in finance. After dealin experience! Erica was friendly, patient, and knowledgeable. She worked hard to overcome an initial bad experience with Tony, in finance. After dealing with Tony, we left and were ready to never come back. However, Erica reached back out and we are very happy we gave her the chance to make it right. Thank you, Erica! More

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She was very knowledgeable about the Vehicles and worked with me with price and what I wanted in a vehicle. Very kind and considerate of my time. with me with price and what I wanted in a vehicle. Very kind and considerate of my time. More

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Tonys business tactics are not above board. Tyler (my sales person) and I were $1,000 apart in the sale price. I had intended on paying cash on the transaction. Then Tony got involved. BIG MIST Tyler (my sales person) and I were $1,000 apart in the sale price. I had intended on paying cash on the transaction. Then Tony got involved. BIG MISTAKE. He claimed if financed the transaction and paid the loan off during the first payment period he would split the difference and save me $500.00. He said he gets a kick back if finance. I agreed to this. ANOTHER BIG MISTAKE. The payoff on the note was to match the agreed upon sales price. Well that wasn’t the case. I ended up paying $1,000.00 over the sales price to satisfy the note. I called him to discuss this issue and his comment was he must have miscalculated the math. I asked what he was going to do about this. He said he is not going to do a thing and hung up on me. Be careful if you finance thru this dealership. Tony is deceitful More

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Great experience when buying my jeep at Castle dodge, keep, ram! The staff members there were outstanding, I had a few little hiccups on my end, and they were more than willing to use their available tim keep, ram! The staff members there were outstanding, I had a few little hiccups on my end, and they were more than willing to use their available time and resources to help me figure things out! If you were in the process of thinking about buying a vehicle, I highly recommend ! More

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