Anthony Addy

The service reps were very friendly and responsive to my needs. They explained everything to my total satisfaction. I will return when my vehicle needs repair or service. needs. They explained everything to my total satisfaction. I will return when my vehicle needs repair or service. More

by bcp0808 Verified Customer Verified Customer

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Service advisor Addy explained the repair and time frame of completion. The jeep was ready when promised of completion. The jeep was ready when promised More

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Sent vehicle to dealership twice in the last two weeks for drivetrain issue! Twice it was not fixed correctly for the service techs after saying it was fixed! Drove off the lot the second time, 5 minutes for drivetrain issue! Twice it was not fixed correctly for the service techs after saying it was fixed! Drove off the lot the second time, 5 minutes later the problem still continued. This dealership is a bunch of incompetence! A 1 rating is generous. More

by JTFURRATE Verified Customer Verified Customer

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I took my truck in to have 2 recalls taken care of. I called the service department around 11 this morning and scheduled an appointment for 12:30. The person on the phone said the parts were in stock a I called the service department around 11 this morning and scheduled an appointment for 12:30. The person on the phone said the parts were in stock and i would be done by 4pm. When i got to the dealership and checked in at 12:10 the service advisor Anthony told me he shouldn’t have said that but he would double check to make sure the parts were there so it could be done same day. Before he sent my truck to the back he confirmed yes we have the parts in stock and we can get it done. I sat in the waiting area for nearly 2.5 hours only for Anthony to come out and tell me sorry we don’t have the parts we’re going to have to order them. The other recall was a software update that would take them another hr to an hr and a half to complete. I’m now extremely upset because they have completely wasted time and when i asked the service advisor why he said they had the parts if they didn’t and why it took this long to tell me he argued with me and told me he never said that. His response to the time was well they just got it to the back 2.5 hours later. I told him I’m not waiting another hr and a half to do the software update after waiting this long and completely wasting my time. A dealerships service department is a direct reflection of their sales department. If they can’t respect your time and repair the vehicles like they should don’t let them fool you into spending your money purchasing a vehicle that they’re not going to stand behind when you need them! More

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Anthony was attentive, amicable, kept me informed of the progress l, even offered me water. He showed a real interest in making my experience a pleasant one progress l, even offered me water. He showed a real interest in making my experience a pleasant one More

by pecaretto Verified Customer Verified Customer

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Anthony is amazing. Great guy, really looked out for me when I needed help. Even after there was some mistakes made, him and a few others made sure everything was fixed Great guy, really looked out for me when I needed help. Even after there was some mistakes made, him and a few others made sure everything was fixed correctly. I really appreciate him Damien and all the other staff members who went above and beyond to help me get my Van right ! More

by ccltxp17 Verified Customer Verified Customer

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Slow, 4 hours for an oil change, 3 hours before I received the multi point and services to accept/deny when I made it clear all I wanted was an oil change. I had an appointment for 11:30, I was on ti received the multi point and services to accept/deny when I made it clear all I wanted was an oil change. I had an appointment for 11:30, I was on time. More

by mstringfellow3 Verified Customer Verified Customer

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Anthony did a great job keeping me informed of status of my car while in for service. my car while in for service. More

by craigwalker0 Verified Customer Verified Customer

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He was very friendly and kind, and great listener as I explained the issues, didn't make me feel stupid which I've experienced once or twice at other car places. And he really went to bat for me advocatin explained the issues, didn't make me feel stupid which I've experienced once or twice at other car places. And he really went to bat for me advocating with the warranty company which I know must have been a hassle. My car is in great shape now! So thankful for Anthony and everyone who participated! More

by hailey.j.novak Verified Customer Verified Customer

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My visit was great. Advisor was friendly, let me know what to expect and delivered on the time frame in which he gave me. Advisor was friendly, let me know what to expect and delivered on the time frame in which he gave me. More

by anthonyaddy9 Verified Customer Verified Customer

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