AnnaLisa Bautista

I really wish I could give 0 stars for this review. I brought my car in for a recall on an enigne bearing. Upon leaving, 5 minutes after, my check engine light comes on. Tried calling, could not rea I brought my car in for a recall on an enigne bearing. Upon leaving, 5 minutes after, my check engine light comes on. Tried calling, could not reach anyone. Brought car to my mechanic this morning, turns out my engine had no oil in it. Everytime I do anything with Sansone, it always turns out horrifying. Tried to sell me a battery that I replaced less than a year ago for $400. Bought a car from them 3 years ago. NEVER AGAIN. Absolute worst sales people and service people ever. If anyone reads this, please take my advice. GO SOMEWHERE ELSE. Walked in with a pre approval from Capital One. Told me I had to use their bank (Flagship Credit Acceptance), when I said I don't want to, they still used that bank. Now I am stuck upside down on a car because of a massively inflated interest rate. Bait and Switch is very real. And when you ask for remedies, it's always the customers fault and not theirs. Never again More

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Their service center is beyond disappointing, this is not my first car from Sansone our family has purchased other cars from here but the service at Sanson Kia is the worst. There is no empathy. See it for y my first car from Sansone our family has purchased other cars from here but the service at Sanson Kia is the worst. There is no empathy. See it for yourself in the pics attached. I have been going back to this place for multiple issues and almost always each issue requires me to go back for the same reason for months, despite themselves stating that their best certified technicians/master technicians review the issues. They have almost never given us a rental without making us wait for days saying that the warranty will not cover. Or they cannot provide rental until they know what the issue is, so if their certified technicians cannot find out what is the issue how is it the customers fault, it is simply the FAILIURE of this facility. They have changed parts of our car (which now seems to be unwanted) as the issue has not been resolved. Do not expect your issues to be solved at this location. Remote start key fob issue gone back 6 times (turned out to be a battery issue) Thermostat issue- gone back 3 times. I was on my way home in the middle of the night and my engine started overheating and smoking while I was stranded in the middle of the road. Fuel pump issue which btw also caused further issues which they made us pay for. Noise on acceleration- been going back since May 2025 it's August now, and I am done, pissed off, and find the need to simply put it out here for everyone to know. Please do better customer service, your staff told me to give one more opportunity on Saturday 08/09/25 and yet I did not hear back on any updates. This is not the service any customer deserves. I am traumatized is an understatement More

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The best dealer which me for 30 years! !!!!!! Everyone should be checking Samson in Avanel NEW JERSEY!!!! !!!!!! Everyone should be checking Samson in Avanel NEW JERSEY!!!! More

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Work appears to be successful. Treated professionally. Waiting area comfortable. Job complex and time consuming but covered by warranty. Took longer than expected but problem r Treated professionally. Waiting area comfortable. Job complex and time consuming but covered by warranty. Took longer than expected but problem resolved and I was aware that job would take time but not quite what it actually took. More

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i make the appointment and drop the car wait for 1 hour , he say he need to order the new part and he will call me . is been week and no call he say he need to order the new part and he will call me . is been week and no call More

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Good service and courtesy employees and staff very attentive and helpful and friendly I like Sansone attentive and helpful and friendly I like Sansone More

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While they were pretty timely, they did not read my services requirements that I indicated on the online appointment. Therefore, I only got the minimum service and not other services I requested. They services requirements that I indicated on the online appointment. Therefore, I only got the minimum service and not other services I requested. They did try to upsell some services that I was not prepared to pay. More

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All went great at the dealership, took me early too. Very professional, all great job! Very professional, all great job! More

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Everyone was very professional and took care of my car right away. I wii return right away. I wii return More

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The service department is the worst. They new for more than 3 weeks I was coming for a recall but they didn’t have the part. Advisor said they have to check if the recall was necessary They new for more than 3 weeks I was coming for a recall but they didn’t have the part. Advisor said they have to check if the recall was necessary before they put the part in. She said part would be in in a couple days and they’d call me. Of course they never called. I call today 2 weeks after the fact to see if the part is in. Service tells me I need to speak with parts to see if the part is in. I get transferred to parts and he tells me I need to speak with service. When I explained the run-around he said he try to help me and looked up and found the part is in. He transferred me back to service and now have been on hold for 16 minutes. More

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