Anna Graff

1/17/25 appointment 730am- Infiniti QX60 2023 in for a 20k maintenance. Unfortunately, I did not quite understand why my pre owned vehicle was not in the Infiniti system. I recently moved here from South 20k maintenance. Unfortunately, I did not quite understand why my pre owned vehicle was not in the Infiniti system. I recently moved here from South Carolina. Once I found out and was reminded, I had purchased an extended warranty when I bought the vehicle. I still didn’t quite understand why this seemed to be an issue for maintenance . I just needed an understanding. The service advisor Anna became very frustrated in the customer waiting area, I front of another waiting customer and the housekeeping staff. Stormed off mid sentence when I motioned for her to bring her voice down to a normal level and tone. Anna, we could’ve just went to your cubicle for a brief professional explanation. I canceled my service, called a Nissan dealership and was professionally treated. I have full maintenance coverage with my third party extended warranty as dealership would recommend at 20k. I understand your office may not have had all the answers in the moment but at least treat your customers with a little respect. I will never go back. I have read some really good reviews and honestly I am surprised that I even had this encounter. More

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I enjoy going to the dealer. They are knowledgeable and efficient. Leaving with a clean car is the best They are knowledgeable and efficient. Leaving with a clean car is the best More

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Louisville Infiniti has always done right by us. We have always had our Infiniti serviced there and been very satisfied with every step of the process. The people are wonderful and the waiting area We have always had our Infiniti serviced there and been very satisfied with every step of the process. The people are wonderful and the waiting area comfortable. More

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Great Service Department. Customer Service is awesome, highly recommend using them. We will continue to do business with Louisville Infiniti. Customer Service is awesome, highly recommend using them. We will continue to do business with Louisville Infiniti. More

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The Infiniti dealership has a great group of salesman and the service department is fantastic! the service department is fantastic! More

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Scheduled and appointment for routine maintenance, but showed up early and did Express. They had me in and out in a hour, so I could get on with my day. Miquel and his team did a great job. Do wish loa showed up early and did Express. They had me in and out in a hour, so I could get on with my day. Miquel and his team did a great job. Do wish loaners were still available for routine service like they were pre-COVID, but if I can be in and out with express service without an appointment that’ll work too! More

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The customer service is always a1. The facility is nice and clean. The wait time is always minimal. The facility is nice and clean. The wait time is always minimal. More

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Professional and courteous dealership and service department. Anna Graff is amazing and I highly recommend! department. Anna Graff is amazing and I highly recommend! More

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Professional and with great experience every time I have brought my car in for service. brought my car in for service. More

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Louisville Infinity has served my driving needs well for over a decade! I highly recommend! over a decade! I highly recommend! More

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