Ann Maria Trapani | Page 15

Customer Service exceptional as usual Each time I go to the Infiniti dealership for service, the people have always been super friendly, knowledgeable, and helpful. They take you in righ Each time I go to the Infiniti dealership for service, the people have always been super friendly, knowledgeable, and helpful. They take you in right away, let you know what needs to be done and make sure you are taken care of. they know your time is also important and get you out as quickly as possible. I will continue to go there for all my service needs. More

Report | Print

Excellent service department. Joe, Todd, Ann, Pam, Liz and John make up a fantastic team of service advisors. I have been doing business with them for 8 plus years. I can’t say eno Joe, Todd, Ann, Pam, Liz and John make up a fantastic team of service advisors. I have been doing business with them for 8 plus years. I can’t say enough good things about how I’ve been treated here. I wouldn’t go anywhere else to service my Infiniti. More

Report | Print

FLAWLESS AS USUAL Amazing job and couldn't be more pleased. John honest and recommend only the service you need. The service dept. is a pleasure to deal with. Amazing job and couldn't be more pleased. John honest and recommend only the service you need. The service dept. is a pleasure to deal with. More

Report | Print

Probably the best service experience I've ever received! Purchased not 1 but 2 CPO vehicles about 8months ago, 1 of which was having issues. Haggled back and forth with Manhasset where we purchased (would NO Purchased not 1 but 2 CPO vehicles about 8months ago, 1 of which was having issues. Haggled back and forth with Manhasset where we purchased (would NOT EVER go back), and finally called corporate for a top rated one. 20miles away was Circle Infiniti. Nice, clean, friendly people...but would they be of any help? Mind you, 3 dealers closer to my house, but I asked for best rated service dept for my issue... Ann (Annie) was assigned to me by chance. Appointment was done online so never met her. She was courteous and friendly, but straightforward and no nonsense in a great way. She cared and listened to what I described as the issue, ensured a tech drove with us to identify the problem 1st hand, set my wife up with a loaner that matched our needs, and explained the steps they would take in detail. 2 days later I get a call with an update, again explaining the final steps in correcting the issue. I then received another call 1 day earlier than expected that my vehicle was ready. Skeptical I make my way over to see if indeed this was real or just another "could not replicate" and sales pitch. Ann again explained every detail, Mike the technician (who was great on the initial drive as well) had identified another issue AND they repaired it. And also addressed the few smaller items I asked! Then Ann gave me a break down of the car per Mike's notes, area by area with honest suggestions of future maintenance. No pitch, no gimics, no sales...just honest advice about future ownership of the car knowing we had recently purchased and wanted to maintain properly. She even made me aware of a possible extended warranty option, didn't push just gave information and answered my initial questions and provided me with a contact. Honestly, I've yet to come across ANY dealer employee (service OR sales) that I look FORWARD TO dealing with again. Although I'm hopeful Circle Infiniti has a great staff, I will INSIST on Ann taking care of us..and should there be a purchase in our future, I will truly ask HER to refer me to a salesperson there. Nothing against anyone, but I was just very impressed by her. And yes, everything was covered under warranty, but keep in mind my issue was severe and specific. Had it been a true non covered problem with same service, my thoughts would NOT change. The vehicle drives great so far (only 20miles), I feel confident and aware of future maintenance needs, and was so pleased that I've already made an appointment for our other vehicle which is up for service. Ann, you've turned what was a VERY poor experience (one that almost made me write off Infiniti as a whole after owning 4 cars) and took it as an opportunity to rebuild my trust in the brand, as well as secure my family's business and anyone I can refer to you and Circle Infiniti. We are grateful, look forward to being new but long loyal customers, and sincerely thank you for not only relieving us of the worry but your wonderful service as a professional. The industry needs many more Anne's to help get consumer confidence back, Circle Infiniti is VERY fortunate to have you - as are we and your many other customers. More

Report | Print

Circle Infiniti great experience every time with Pam and Ann Been coming here for 3 years because of the great customer service. Pam and Ann are my absolute favorite. As a service member I don’t really have the Been coming here for 3 years because of the great customer service. Pam and Ann are my absolute favorite. As a service member I don’t really have the time to wait, guess or worry about service on my 2011G; they tailor my experience around my schedule. The closer dealership to me would have been the Cherry Hill Infiniti but their reviews weren’t even close to Circle Infiniti. Im sure it’s because of those 2, they get you in greet you with a smile have a nice conversation with you WHILE taking care of you and you’re right back out the door. If you ever need service done on your Infiniti take it to Circle Infiniti and try to get to either Pam or Ann those two deserve a promotion! They’re completely honest with you about what your vehicle needs and they don’t sugar coat anything. That’s why I always come back to this specific dealer. It’s a great experience every time I go there. It’s about an hour drive from my base but it’s worth the drive every time .I’m just so sad that I’ll have to find a new Infiniti dealer and version of Pam and Ann when I move to Washington state this is my favorite one. More

Report | Print

General Service for my vehicle My service experiences are always exceptional. Each representative always explains in detail the work to be performed followed by a call to confirm co My service experiences are always exceptional. Each representative always explains in detail the work to be performed followed by a call to confirm completion and price. Always a pleasurable experience. More

Report | Print

Excellent Services Pam and Ann always provided me with excellent services on all of my visits. They worked with me and explained very thoroughly with all issues and rep Pam and Ann always provided me with excellent services on all of my visits. They worked with me and explained very thoroughly with all issues and repairs. I’m very happy and satisfied. More

Report | Print

Regular service in my Inifiniti Service was timely and complete. Car has been kept in great shape and it is approaching 200,000 miles and running fine. Ann Marie Trapani has been o Service was timely and complete. Car has been kept in great shape and it is approaching 200,000 miles and running fine. Ann Marie Trapani has been our "go to " person - she is knowledgeable, friendly, responsive and concerned. she is one of the main reasons we keep going back More

Report | Print

excellent VIP service been with circle infiniti for over 10 years and 4 leases til now. time after time the ultimate VIP red carpet service. pam , john, Ann maria, every si been with circle infiniti for over 10 years and 4 leases til now. time after time the ultimate VIP red carpet service. pam , john, Ann maria, every single one is phenomenal More

Report | Print

Car troubles aren't a trouble with Annie!! If it weren't for bad luck I would have no luck, last night I picked my car up from an oil change and brake job, mind you it looked & ran better than If it weren't for bad luck I would have no luck, last night I picked my car up from an oil change and brake job, mind you it looked & ran better than the day I bought it thanks to Ann's knowledgable advice and recommendations. However, after idling in stopped traffic on a 100+ degrees day for over an hour I noticed that my car was driving strangely, it would buck when I accelerated and the service engine light came on. I called Circle Service and explained what happened and was told to bring the car back there right away and that it was concerning to her, and that if I felt uncomfortable to tell her so we could arrange a way to have it towed to her. VERY RARELY do people care about their customers in such a way! Knowing I cannot be without a car she assured me she would have a loaner ready and waiting. After a long nerve wrecking 30mph track down the parkway I got to Circle and was met by Yuri straight away who helped me remove my belongings and get settled into my choice of an immaculate QX50. Ann came right to the door and greeted me with her million dollar smile and made me feel so at ease. She had me in and out within 5 minutes without an appointment. Her STELLAR customer service is the main reason I keep returning to Infiniti for services on my car instead of going to a local shop that would charge half the price and give no where near half the service. Annie is also the person I recommend to EVERYONE I know that drives an infiniti and are looking for a service center, and she NEVER disappoints! Thank you for having such great staff between her and Yuri who is always beyond accommodating with me, keep up the great work Circle!! More

Report | Print