Angelo Araquel | Page 2

Preventative Maintenance is something I have practiced for the last two decades and the dealerships have always provided great service and never had a problem accepting my business. BUT today at Supersti for the last two decades and the dealerships have always provided great service and never had a problem accepting my business. BUT today at Superstition Honda, I had an appointment that I created online and I received someone other than my usual advisor. I was told by the advisor I was assigned to that my car did not need any service because my oil was still at 50% and I questioned him about “preventative maintenance.” He told me that my oil will probably only be changed once a year or until it gets to 15%. And that my next maintenance will be when the 100K schedule. He has been going through my odometer showing me my oil readings. And by doing so, he would of seen that my car was at 102K and that was one of the reasons I brought it to be serviced. By this time, I have lost all trust and respect for this man that I do not want him to have anything else to do with my car so I just listened to him and left. I will just go back in a few months to the trusted advisor, Mike Marks, who has never told me that I should not service my car. And Mike knows that when I set the online reservation, the details are not specific enough, so I likely just choose oil and then let Mike know what else I am looking to have done as well as his consultation on whatever else may be needed. I do not mind spending the money and Mike does not mind accepting the money for Honda Superstition Springs. Two things occurred this morning, either the advisor that was assigned to me this morning did not want to add me to his list of work and/or they are having labor shortages as well and will try to weed out any business they can to slow the flow of work. All I know is I am a customer who believes in applying preventative maintenance to my car providing security in knowing that it is where it needs to be and I am willing to pay a business to provide that for me. That did not happen today. Today through this advisor the business said, I do not want your money. WOW! As well as, they email you about service reminders through Carfax which stated I was overdue for a tire rotation, something I was going to have done. Why even send the emails, if you do not want the business? Really? More

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Do NOT buy a Honda. 100% Do NOT buy an extended warranty because they will try to rip you off before telling you the problem. Also the service team is very incompetent 100% Do NOT buy an extended warranty because they will try to rip you off before telling you the problem. Also the service team is very incompetent and inexperienced. Stay far far far away. More

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Horrible service not only was service poor they left all kinds of trash inside my vehicle that I just had detailed. When I purchased the car they scratch it editing there auto butler service and I thot mayb kinds of trash inside my vehicle that I just had detailed. When I purchased the car they scratch it editing there auto butler service and I thot maybe the service dept got better but 6 years later they are still very rude to clients and they do horrible service. More

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I have been taking my Honda Civic for service to Superstition Honda for 8 years. I’m in Tempe and I wouldn’t bring my car anywhere else! Tommy Durante the (Service Manager) always makes sure I get Superstition Honda for 8 years. I’m in Tempe and I wouldn’t bring my car anywhere else! Tommy Durante the (Service Manager) always makes sure I get the very best of service! Everyone in the service department including Tommy will go over everything that you need to get done. But never pressures you. All with great customer service! He goes above and beyond every time. He is extremely knowledgeable and makes sure you will be 100% satisfied. They take all precautions because of Covid! I always leave extremely satisfied! manager More

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Angelo and Koushi were very professional. They heard our requests and were efficient in meeting our needs. They made a process that we were dreading, very pleasant. Overall they made it a great experience. requests and were efficient in meeting our needs. They made a process that we were dreading, very pleasant. Overall they made it a great experience. We were in and out of there in 2.5 hours. That included two test drives! Great job! More

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Great service! Helped me out alot and highly recommend honda. They helped me get into my dream car for the best price and the best service. honda. They helped me get into my dream car for the best price and the best service. More

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The Odyssey we bought had a chip in the windshield and they replaced it in a timely manner. The service was great. Mike went over the features of the car with us we bought had a chip in the windshield and they replaced it in a timely manner. The service was great. Mike went over the features of the car with us and explained hoe all things worked. More

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Real poor customer service You need to run not walk away from this so called dealership. Took my new Civic in for a replacement grille and a cowl close out piece that were not p You need to run not walk away from this so called dealership. Took my new Civic in for a replacement grille and a cowl close out piece that were not properly attached, when they said it was done the grille was not installed correctly and they had broke the Honda emblem off of it. They dented the left fender putting the piece on the cowl. They also broke the right headlight and the chrome piece that goes above it. The weasel so called manager came out and said you must have wrecked the car. It was a new piece that had been poorly installed, the rest of the damage they caused. Bottom line is they are VERY dishonest, they make crooked dealerships seem like saints. I guess they feel because we are senior citizens they can just treat us any way they want and we just have to take it. Well we live in a high end 55 plus community and don't think we won't be telling everyone one we come in contact with about your treatment. Please, please, please save yourself from these crooks and go elsewhere. More

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