Service manager Kyera was pleasant, attentive and
thorough. Work on my car was done quickly. The waiting room had snacks and drinks, but it needed a separate area for those who needed to hold long
thorough. Work on my car was done quickly. The waiting room had snacks and drinks, but it needed a separate area for those who needed to hold long talks on their cell phones. Overall, I was impressed, and I will return for our next service appointment.
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by anna_boykin
Service Price Transparency
Jan 24, 2025 -
Priority Lexus Newport News responded
Anna, we're delighted to hear that Kyera and the team at Priority Lexus Newport News provided you with attentive service. We appreciate your feedback about the waiting room setup and are glad you're planning to return for future appointments!
Staff was polite and professional.
Work was done in a timely manner. Lounge was comfortable.
Work was done in a timely manner. Lounge was comfortable.
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by cindysix
Service Price Transparency
Jan 17, 2025 -
Priority Lexus Newport News responded
We appreciate the 5 stars! Thank you for choosing Priority Lexus, and we’re here for any of your future needs!
Knowable service people (service writer and technician) .
Waiting area was very clean. When I came in I was told it would take about an hour or hour and half and I was out in just over the hour. Taylor, my
Waiting area was very clean. When I came in I was told it would take about an hour or hour and half and I was out in just over the hour. Taylor, my sale man came buy and checked to make sure I was being taken care of..
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by darrel
Service Price Transparency
Jan 08, 2025 -
Priority Lexus Newport News responded
Darrel, we're delighted to hear that our team at Priority Lexus Newport News provided you with efficient service and a comfortable experience. It's great to know Taylor checked in on you as well! Thanks for sharing your feedback!
My service with Jose was quick, efficient, and exactly
what I requested. Roberto the technician did an excellent job and clarified all my questions once the work was completed. Thank you!
what I requested. Roberto the technician did an excellent job and clarified all my questions once the work was completed. Thank you!
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by Mr Goode
Service Price Transparency
Dec 30, 2024 -
Priority Lexus Newport News responded
We're delighted to hear that Jose and Roberto provided you with efficient service at Priority Lexus Newport News. Thank you for sharing your experience, and we're here if you have any more questions in the future!
Dealership was courtesy and establishment was clean
things were done in a timely manner enjoyed the service
things were done in a timely manner enjoyed the service
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by nedawhiting
Service Price Transparency
Dec 30, 2024 -
Priority Lexus Newport News responded
We're delighted to hear that you enjoyed the service and found our Priority Lexus Newport News dealership clean and efficient. Thank you for sharing your experience!
Great service, friendly and knowledgeable staff, and
excellent communication throughout the process. I will definitely be back for future service visits.
excellent communication throughout the process. I will definitely be back for future service visits.
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by CS.DAVIS2
Service Price Transparency
Dec 30, 2024 -
Priority Lexus Newport News responded
We're delighted to hear about your positive experience with our team at Priority Lexus Newport News! Thank you for the kind words, and we look forward to seeing you again for future service visits.
Latoya is a gem.
The best I’ve dealt with. Everything she said was right on point
The best I’ve dealt with. Everything she said was right on point
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by cyberlimey
Service Price Transparency
Dec 18, 2024 -
Priority Lexus Newport News responded
Your 5-star review is greatly appreciated! Thank you for being a part of the Priority Lexus family!
Had my car in for annual state inspection.
The technician went far above and did a video showing my vehicle inspection. It was amazing and first ever. Priority Lexus Service Center is the bomb
The technician went far above and did a video showing my vehicle inspection. It was amazing and first ever. Priority Lexus Service Center is the bomb!!
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by GE
Service Price Transparency
Dec 07, 2024 -
Priority Lexus Newport News responded
We're delighted to hear that you had such a positive experience with our service team at Priority Lexus Newport News! It's great to know the video inspection added value for you. Thanks for choosing us, and we look forward to serving you again!
Easy to get a service appointment, good customer service
reps, excellent finance people, reliable service.
reps, excellent finance people, reliable service.
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by kjnugent
Service Price Transparency
Nov 27, 2024 -
Priority Lexus Newport News responded
Kjnugent, we're delighted to hear you had a positive experience with our team at Priority Lexus Newport News! Thank you for highlighting the ease of service and excellent customer support. We appreciate your feedback!
Everyone was very informative and courteous .
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we were very happy with the service . The video was extremely thorough and a great way to provide customers with a direct visualization of what ac
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we were very happy with the service . The video was extremely thorough and a great way to provide customers with a direct visualization of what actually is wrong with your vehicle and what was serviced . Excellent .. Latoya helped us from day one with purchasing our vehicle !
Thank you !
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by cmirach
Service Price Transparency
Nov 20, 2024 -
Priority Lexus Newport News responded
Thank you for sharing your positive experience with Priority Lexus Newport News! We're delighted to hear that our team, especially Latoya, provided informative and courteous service. It's great to know the video was helpful in understanding your vehicle's needs. We appreciate your support!