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Angela Engel
Angela Engel at Norm Reeves Mazda
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Angela Engel

Service Advisor

Norm Reeves Mazda

1840 E Airport Freeway
Irving, TX 75062

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5.0
19 Reviews
5.0

19 Reviews

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19 Reviews of Angela Engel

April 02, 2025

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Employee Rating

I have always been treated like family in ensuring my cars highest quality, safest performance. More

by luxetranssvcs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Teresa Dixon, Bryan Guidry, Salvador Torres

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Apr 03, 2025

Norm Reeves Mazda responded

Everyone is family at Norm Reeves Mazda! Thank you for sharing your experiences, we love welcoming you back time and time again. Reach out if you ever need anything!

March 30, 2025

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Employee Rating

My experience was very professional and welcoming. They have been very consistent for the last few years. More

by darcusw75217
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Teresa Dixon, Bryan Guidry, Salvador Torres, Lyndsay Dooley, Yvette Soto, Salina Torres

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Mar 31, 2025

Norm Reeves Mazda responded

Hello! We appreciate your feedback! It’s wonderful to know that you consistently experience a professional and welcoming atmosphere with us. Reviews like yours inspire us to do our best and raise the bar every single day.

March 29, 2025

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I truly appreciate the efficient service I received the last time I visited them. Thank you More

by elvitorres
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Service Time
Service Communication
Recommend Dealer
Yes
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Mar 31, 2025

Norm Reeves Mazda responded

It’s fantastic to hear that you appreciated the efficient service during your visit. We strive to deliver a seamless experience each time, and your acknowledgment means a great deal to us. Thank you for taking the time to share your thoughts.

March 26, 2025

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They have always taken care of my car in a professional manner. Service staff is very friendly. More

by rgspiker
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Workmanship
Service Time
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Recommend Dealer
Yes
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Mar 27, 2025

Norm Reeves Mazda responded

Your loyalty means the world to us, and we're delighted that you've consistently experienced professional and friendly service from our team. Thank you for trusting us with your car care—we look forward to keeping you on the road for many years to come.

March 24, 2025

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I have always been very well treated here. The service is excellent and they try very hard to cover all the bases. I also appreciate their use of BG products that extend the warranty coverag More

by Mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Teresa Dixon, Salvador Torres

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Mar 25, 2025

Norm Reeves Mazda responded

Hey, Mark. Your loyalty and kind words mean a lot! It’s fantastic to hear that our team consistently provides the top-tier service you deserve. Terri and the rest of our service team appreciate the shoutout—we’ll be sure to pass it along! Looking forward to your next visit.

March 23, 2025

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Angela is awesome. Terri and Josh are awesome. I am very grateful to the service department there. They are kind and helpful and they.keep my Mazdas running great. Than More

by Shawn H
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Teresa Dixon, Lyndsay Dooley, Yvette Soto , Josh Lymer

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Mar 24, 2025

Norm Reeves Mazda responded

Shawn, you're awesome! We’re so pleased to hear that Angela, Terri, and Josh made such a positive impression on you. Their commitment to keeping your Mazdas running smoothly is at the heart of our service philosophy. Thank you for your heartfelt gratitude and continued support.

March 22, 2025

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Service is good, but $200 for the 15,000 mileage was higher than expected and took longer to complete than expected. More

by lisa_laport
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 24, 2025

Norm Reeves Mazda responded

Lisa, we value your honest input about your recent service experience. We understand that the pricing and duration for the 15,000-mile service didn’t match your expectations, and we’re always looking for ways to enhance our processes. We hope you’ll visit us again so we can deliver a 5-star experience next time.

March 22, 2025

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Great service. Timely. Informative. Y Y Y Y Y Y Y Y Y Y Y More

by Todd
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Service Time
Service Communication
Recommend Dealer
Yes
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Mar 24, 2025

Norm Reeves Mazda responded

Thank you for sharing your feedback on our service, Todd. We pride ourselves on timely, informative care and are delighted you experienced that firsthand. Your positive response inspires us to maintain our high standards every day.

March 22, 2025

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I’m and long time customer and the dealership and the Mazda service center take excellent care of their customers. More

by amwilliams75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Trent Boe, Nora Blackmon, Lance Wilson

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Mar 24, 2025

Norm Reeves Mazda responded

Amazing customers like you inspire us every day! It's a pleasure to serve you here at Norm Reeves Mazda. Until next time!

March 22, 2025

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Employee Rating

Very professional and courteous staff. Service was done in timely manner. I didn't wait longer than I was promised when I first came in. More

by AJJEH1965
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 24, 2025

Norm Reeves Mazda responded

Hello! Your comments on our professional and courteous staff are greatly appreciated. We’re committed to delivering prompt and efficient service, and it’s wonderful to know we met your expectations. Thank you for choosing Norm Reeves Mazda and for your thoughtful review.

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