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Angela Engel
Angela Engel at Norm Reeves Mazda
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Angela Engel

Service Advisor

Norm Reeves Mazda

1840 E Airport Freeway
Irving, TX 75062

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5.0
22 Reviews
5.0

22 Reviews

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22 Reviews of Angela Engel

April 22, 2025

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Amazing service, amazing people. I have never ever seen so friendly service. I've been returning for 15 years. More

by JV
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Recommend Dealer
Yes

Other Employees Tagged: Teresa Dixon, Bryan Guidry, Salvador Torres, Lyndsay Dooley, Yvette Soto, Salina Torres , Joshua, Terry

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Apr 22, 2025

Norm Reeves Mazda responded

Fifteen years of having you with us—that’s the highest compliment we could ask for! We’re so grateful for your loyalty and thrilled our team continues to deliver that friendly, welcoming service you’ve come to expect. Here’s to many more amazing visits ahead!

April 08, 2025

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To the point discussion, straight forward and transparent about the maintenance requirements vs “recommendations”.. Service has always been good, car inside and outside is clean and spotless 🙂. Pretty bus More

by Sandeep Bhat
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Recommend Dealer
Yes
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Apr 08, 2025

Norm Reeves Mazda responded

Hi Sandeep, thanks for your candid feedback! We're glad you appreciated our straightforward approach to maintenance, and we're happy to hear the quality of service and cleanliness left a great impression. Thanks for your patience while waiting, and please consider trying out our online service scheduler next time.

April 07, 2025

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Angela was extremely helpful thorough understood the issues with my car and resolved it.she maid my experience with the dealership very plseant. I have no hesitation to return to the dealership and reco More

by Isam.alimam
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nora Blackmon

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Apr 08, 2025

Norm Reeves Mazda responded

Isam, we're delighted to hear Angela made your visit a pleasant one by really understanding and resolving your car issues. Your kind words and willingness to recommend us means a lot, and we're proud to have team members who make a difference. We look forward to serving you again whenever you need us!

April 02, 2025

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I have always been treated like family in ensuring my cars highest quality, safest performance. More

by luxetranssvcs
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Teresa Dixon, Bryan Guidry, Salvador Torres

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Apr 03, 2025

Norm Reeves Mazda responded

Everyone is family at Norm Reeves Mazda! Thank you for sharing your experiences, we love welcoming you back time and time again. Reach out if you ever need anything!

March 30, 2025

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My experience was very professional and welcoming. They have been very consistent for the last few years. More

by darcusw75217
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Teresa Dixon, Bryan Guidry, Salvador Torres, Lyndsay Dooley, Yvette Soto, Salina Torres

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Mar 31, 2025

Norm Reeves Mazda responded

Hello! We appreciate your feedback! It’s wonderful to know that you consistently experience a professional and welcoming atmosphere with us. Reviews like yours inspire us to do our best and raise the bar every single day.

March 29, 2025

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I truly appreciate the efficient service I received the last time I visited them. Thank you More

by elvitorres
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Recommend Dealer
Yes
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Mar 31, 2025

Norm Reeves Mazda responded

It’s fantastic to hear that you appreciated the efficient service during your visit. We strive to deliver a seamless experience each time, and your acknowledgment means a great deal to us. Thank you for taking the time to share your thoughts.

March 26, 2025

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They have always taken care of my car in a professional manner. Service staff is very friendly. More

by rgspiker
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Recommend Dealer
Yes
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Mar 27, 2025

Norm Reeves Mazda responded

Your loyalty means the world to us, and we're delighted that you've consistently experienced professional and friendly service from our team. Thank you for trusting us with your car care—we look forward to keeping you on the road for many years to come.

March 24, 2025

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I have always been very well treated here. The service is excellent and they try very hard to cover all the bases. I also appreciate their use of BG products that extend the warranty coverag More

by Mark
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Teresa Dixon, Salvador Torres

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Mar 25, 2025

Norm Reeves Mazda responded

Hey, Mark. Your loyalty and kind words mean a lot! It’s fantastic to hear that our team consistently provides the top-tier service you deserve. Terri and the rest of our service team appreciate the shoutout—we’ll be sure to pass it along! Looking forward to your next visit.

March 23, 2025

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Angela is awesome. Terri and Josh are awesome. I am very grateful to the service department there. They are kind and helpful and they.keep my Mazdas running great. Than More

by Shawn H
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Teresa Dixon, Lyndsay Dooley, Yvette Soto , Josh Lymer

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Mar 24, 2025

Norm Reeves Mazda responded

Shawn, you're awesome! We’re so pleased to hear that Angela, Terri, and Josh made such a positive impression on you. Their commitment to keeping your Mazdas running smoothly is at the heart of our service philosophy. Thank you for your heartfelt gratitude and continued support.

March 22, 2025

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Service is good, but $200 for the 15,000 mileage was higher than expected and took longer to complete than expected. More

by lisa_laport
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Workmanship
Service Time
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Recommend Dealer
Yes
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Mar 24, 2025

Norm Reeves Mazda responded

Lisa, we value your honest input about your recent service experience. We understand that the pricing and duration for the 15,000-mile service didn’t match your expectations, and we’re always looking for ways to enhance our processes. We hope you’ll visit us again so we can deliver a 5-star experience next time.

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