This place is efficient and has very large selection to
pick from, it was the only place that had the car I was looking for in the southwest
pick from, it was the only place that had the car I was looking for in the southwest
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by jenna.m4888
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Joeed Salais
Great service and window tint.
So far very happy with my new car. No regrets
So far very happy with my new car. No regrets
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by ADRCLMN
Verified Customer
Verified Customer
Service Price Transparency
Nov 18, 2024 -
Viva Nissan responded
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Service completed in a timely manner.
Price of service was good and have no additional commons.
Price of service was good and have no additional commons.
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by ANTONIOC2
Verified Customer
Verified Customer
Service Price Transparency
Nov 18, 2024 -
Viva Nissan responded
Hi Antonioc2, thank you for taking the time to leave a review for us at Viva Nissan. We're happy we could meet your expectations!
The staff is always very professional good good good and
more good minimum and maximum
more good minimum and maximum
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by BENJAMINONE_1
Verified Customer
Verified Customer
Service Price Transparency
Nov 13, 2024 -
Viva Nissan responded
Benjaminone_1, we are so pleased you enjoyed your visit to Viva Nissan!
When I bought my Nissan Roque, I was sold an extended
warranty for 8 years/120,000 miles. The person in the finance department lied to me. I later found out they don't have an 8 year warranty. The most i
warranty for 8 years/120,000 miles. The person in the finance department lied to me. I later found out they don't have an 8 year warranty. The most is a 7 year warranty. For whatever reason, that person no longer works for Viva Nissan. To compensate me for this person's actions, I was given a coupon booklet for free oil changes. When I went to use the coupon, I was told that it had expired. They claim the clock started from the date of purchase. They expired because I used the oil change coupons I received with the purchase of my vehicle. I didn't think the other booklet had an expiration date. FYI,
If you take your vehicle in for an oil change and tire rotation, make sure to mark your tires. I marked my tires when I took it in for service. Turns out they did not rotate my tires and didn't even check the tire pressure. Could it be that it was a FREE oil change and tire rotation???
I will NEVER recommend Viva Nissan to anyone. 😤😠😠
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by John
Service Price Transparency
Nov 12, 2024 -
Viva Nissan responded
John, we regret to hear that you had this experience with us.
Nov 12, 2024 -
John responded
They gave me a coupon booklet for free oil changes and tire rotation that's no longer valid. So, was I really compensated for their finance department selling me an extended warranty that doesn't exist? I DON'T THINK SO!!
Very professional and efficient!
They validated all booklet coupons given. I paid $0 and they gave me a first rate service.
They validated all booklet coupons given. I paid $0 and they gave me a first rate service.
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by GREENSUNCONS
Verified Customer
Verified Customer
Service Price Transparency
Nov 12, 2024 -
Viva Nissan responded
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Sebastian M has always been very helpful and respectful.
I am a returning customer and I satisfied overall.
I am a returning customer and I satisfied overall.
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by LUISRONQUILLO_2001
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Sebastian M
Nov 09, 2024 -
Viva Nissan responded
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Buena atención al cliente, muy amables todos al pendiente
de lo que uno pueda ocupar!
de lo que uno pueda ocupar!
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by agustintecuatl0
Verified Customer
Verified Customer
Service Price Transparency
Nov 09, 2024 -
Viva Nissan responded
Thank you again for taking the time to let us know how we did. We hope you have a great day!
The advertised deal and what I was told over the phone
was misleading and untrue. More than 10 cars advertised with discounts disappeared the same day I got there. Also very rude manager. Overall, the exp
was misleading and untrue. More than 10 cars advertised with discounts disappeared the same day I got there. Also very rude manager. Overall, the experience was a nightmare.
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by Nikky
Other Employees Tagged:
Salesman Orlando acted professional and did everything he could to ease my experience.
Nov 06, 2024 -
Viva Nissan responded
Please reach out to us at (915) 629-5592 so we may assist you in moving forward towards a resolution.
Nov 03, 2024 -
Nikky responded
Yesterday, I had an extremely disappointing experience with my car trade-in. My salesman, Orlando, was professional and did everything he could to help me. However, when a supposed manager got involved, things took a turn for the worse. He presented two offers loaded with unexplained fees, amounting to thousands of dollars. When I asked him what these charges were for, he simply said, "we need to make money." I had already secured financing through my bank before arriving, so I expected a straightforward process.
The discounts that initially attracted me to the dealership vanished, buried under fees he couldn't explain and unnecessary add-ons that I never requested. The advertised deal and what I was told over the phone were misleading and untrue. Overall, the experience was unacceptable.
Im not interest in providing worthwhile feedback.
I would prefer to stop receiving emails from you.
I would prefer to stop receiving emails from you.
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by canderson4443
Verified Customer
Verified Customer
Nov 02, 2024 -
Viva Nissan responded
Canderson4443, we regret to hear that you had this experience with us. Hi Canderson4443 thank you for taking the time to leave us your honest feedback.
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