Andy Stanley

Mall of Georgia Ford responded

Thank you for your review! We're delighted to hear about your positive experience with our efficient service and excellent customer care at Mall of Georgia Ford. We appreciate your feedback and look forward to serving you again!

Mall of Georgia Ford responded

Your positive feedback truly means the world to us at Mall of Georgia Ford. We're thrilled to hear that our team provided you with such supportive guidance and that you found everyone so welcoming. It's wonderful that our service timing worked well for you and that you appreciated the comfortable waiting area with refreshments. We're especially pleased that our complimentary shuttle service made your experience more convenient - we know how valuable your time is. Your recognition of our commitment to exceptional customer care motivates our entire team to continue delivering the quality service you deserve.

Mall of Georgia Ford responded

Hi Mark, we're happy to hear you had such a positive experience with our team! If there is anything else we can do to assist you, please let us know! Take care!

Mall of Georgia Ford responded

Thank you for the wonderful feedback! We're thrilled that Nate provided exceptional service and that you were satisfied with both the pricing and your vehicle. Your positive experience reinforces our commitment to delivering excellent customer care at Mall of Georgia Ford. We appreciate you sharing your experience!

Mall of Georgia Ford responded

Thank you for sharing your feedback. We understand how vital clear communication and professional conduct are during the car-buying process. Situations where expectations are not met can be frustrating, and your comments highlight areas where the experience did not feel satisfactory. We take feedback like this seriously, as it helps us evaluate our processes and interactions to better serve future customers. If you would like to discuss your experience further, please reach out to Chad Jackson at cjackson01@vtaig.com so your concerns can be reviewed directly.

Mall of Georgia Ford responded

Thank you for your wonderful feedback! We're thrilled that our pickup and delivery service has provided the convenience you need. We understand how valuable this is for our senior customers, and we're pleased we can keep you comfortable at home while taking care of your automotive needs. Thank you for being a valued customer at Mall of Georgia Ford.

Mall of Georgia Ford responded

We value your opinion and understand your concerns about the information provided during your visit. Your feedback helps us identify areas where we can better support our customers with comprehensive information about all aspects of vehicle ownership. We are sorry to hear that you feel this way about the level of service you received. Please reach out to Steven Ostrovich, our General Sales Manager, at sostrovich@vtaig.com so we can discuss your experience further and ensure you have all the details you need about your vehicle and available options.

Mall of Georgia Ford responded

We are concerned to hear about your experience and we understand your frustration. Clear and timely updates are essential to providing quality customer care, and we are sorry to hear that you feel we fell short. Your feedback helps us identify areas where we can improve our service processes. We would appreciate the opportunity to discuss this matter further and work toward a resolution. Please contact Chad Jackson at cjackson01@vtaig.com so we can address your concerns directly.

Mall of Georgia Ford responded

We are ecstatic to hear about your positive experience. Your satisfaction with our team's helpfulness and friendly approach means everything to us. We understand how important it is to have your questions answered thoroughly, and we're delighted that our staff was able to provide the support you needed. Thank you for taking the time to share your feedback - it truly helps us continue delivering excellent service to all our customers.